Solved IE9 did not finishing installing on Windows 7 64-bit

[captain123]

Hi,

I did a clean install of Windows 7 64bit Enterprise Edition. Downloaded the IE9 offline installer i.e. IE9-Windows7-x64-enu.exe but was never able to install it. The error is: "Internet Explorer did not finish installing. For more information, see the Internet Explorer Troubleshooter. This link is also on your desktop for later reference." The OS came with IE8 as default, the interesting thing is that when I go to Programs and Features > Turn Windows Features on or off, I see IE9 there not IE8 ! As I said I was never able to install IE9. Things I tried:

-Removed IE8 from Turn Windows Features on or off, rebooted, tried installing IE9 cleanly
-Tried in Safe Mode with and without networking
-Turned AV/firewall off
-Run in CMD sfc /scannow
-Tried Windows Update, but it never comes up as an update
-Checked Programs and Features > View Installed Updates, not there also
-Run the Windows Install Cleanup Tool
-Tried installing using Windows Clean boot
-Run Windows Update Readiness Tool from MS but found no errors

No matter what I did I always came up with the same error described above. Can someone help please ?

Thank you.

 

[liverpal]

try online installer! I also ever faced same problem! Don't forget to open IE, who knows it's just upgraded to IE9 by checking at ''about' and also check for update patch for IE as IE has many security issues
'

 

[captain123]

try online installer! I also ever faced same problem! Don't forget to open IE, who knows it's just upgraded to IE9 by checking at ''about' and also check for update patch for IE as IE has many security issues
'

Can you please clarify what you mean by online installer ? I have already tried the online installer provided in the Browsers link section of this forum, error is exactly the same as with the offline one. Can you provide a link for it ? If you are referring to Windows Update - IE9 does not show up under the list with avaialble updates. It looks like Windows thinks that IE is already updated to IE9, but in fact if you open the about section on the browser it show IE8 and it completely looks like it

 

[liverpal]

I mean online installer that is from m$ website! I did some trials actually until it completely installed in win 7 with good internet connection! Yes, windows update for IE; though I rarely use IE, every update for it is always installed since IE is vulnerable web browser!

 

[captain123]

I mean online installer that is from m$ website! I did some trials actually until it completely installed in win 7 with good internet connection! Yes, windows update for IE; though I rarely use IE, every update for it is always installed since IE is vulnerable web browser!

As I said this is not working for me, any other suggestions please ?

 

[liverpal]

take a look at this article Troubleshoot probelm install Internet Explorer 9

 

[LittleJay]

Removed IE8 from Turn Windows Features on or off, rebooted, tried installing IE9 cleanly

So at the moment, if you click on the IE icon, no web browser comes up at all?

I ask because you said that you turned IE8 off in "Turn Windows Features On or Off" and that even though IE9 didn't finish installing, it now (IE9) shows up in the listing. I just checked for IE9 under "View installed updates", but didn't see it listed, even though it is indeed the version that is installed on this computer. And yes, my original Windows 7 install came with IE8 as well.

 

[captain123]

Yes, when I removed the check mark right next to IE8 in turn Windows features on and off the browser is no longer showing up, there is no IE icon to click on.

 

[captain123]

Hi Guys,

The issue is still not solved after all that time ! All suggestions are welcome, thank you !

 

[ThrashZone]

Fill in your System spec's page,
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
More options for windows update errors,
http://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html
Open reliability monitor,
http://www.sevenforums.com/tutorials/2270-reliability-monitor.html

 

[captain123]

Fill in your System spec's page,
http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
More options for windows update errors,
http://www.sevenforums.com/windows-updates-activation/264840-windows-update-posting-instructions.html
Open reliability monitor,
[URL]http://www.sevenforums.com/tutorials/2270-reliability-monitor.html[/URL]

IE9_main.log:

02:56.204: INFO: Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE99971.tmp\IE9-neutral.Downloaded\Windows6.1-KB982861-x64.cab /quiet /norestart
08:29.640: INFO: Process exit code 0x00000490 (1168) [Element not found. ]
08:29.640: ERROR: Neutral MSU installation failed (exit code = 0x00000490 (1168)).
08:29.640: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000490 returned 0x00000000.
08:29.640: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
08:29.765: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
08:29.968: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
08:40.467: INFO: Setup exit code 0x00000490 (1168) [Element not found. ]


CBS.log:

2014-01-06 20:31:47, Error CBS Failed to resolve package 'Package_5_for_KB2647516~31bf3856ad364e35~amd64~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:47, Info CBS Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:47, Info CBS Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:47, Info CBS Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:47, Info CSI 00000028@2014/1/6:18:31:47.068 CSI Transaction @0x1e4c140 destroyed
2014-01-06 20:31:47, Info CBS Perf: InstallUninstallChain complete.
2014-01-06 20:31:47, Info CBS Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:47, Error CBS Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:47, Info CBS WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, status: 0x80070490, failure source: Execute, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
2014-01-06 20:31:47, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-06 20:31:47, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2014-01-06 20:31:47, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2014-01-06 20:31:48, Info CBS Reboot mark refs: 0
2014-01-06 20:31:48, Info CBS SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 601, first merged sequence: 601
2014-01-06 20:31:48, Info CBS SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, session id: 142859, sample type: Standard
2014-01-06 20:31:48, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2014-01-06 20:31:48, Info CBS SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Staged, original: Absent, target: Installed, status: 0x80070490, failure source: Execute, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 601, first merged sequence: 601
2014-01-06 20:31:48, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:48, Info CBS SQM: Win SAT assessment state is invalid.
2014-01-06 20:31:48, Info CBS SQM: average disk throughput datapoint is invalid [HRESULT = 0x80004005 - E_FAIL]
2014-01-06 20:31:48, Info CBS SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, session id: 142862, sample type: Standard
2014-01-06 20:31:48, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2014-01-06 20:31:48, Info CBS Enabling LKG boot option
2014-01-06 20:31:48, Info CBS Exec: End: nested restore point - complete.
2014-01-06 20:31:48, Info CBS Restored system sleep block state: 0x80000000
2014-01-06 20:31:48, Info CBS Exec: Processing complete. Session: 30345997_1801635363, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:48, Error CBS Failed to perform operation. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-06 20:31:48, Info CBS Session: 30345997_1801635363 finalized. Reboot required: no [HRESULT = 0x80070490 - ERROR_NOT_FOUND]


Reliability Monitor Output looks good/reliable enough. I am able to perform all other updates successfully, I only have an issue with upgrading IE.

The error I get while installing IE9 is: "Internet Explorer did not finish installing. For more information, see the Internet Explorer Troubleshooter. This link is also on your desktop for later reference."

The error I get in Windows Event Viewer is:
"Package 982861 failed to be changed to the Installed state. Status: 0x80070490."


CheckSUR.log:

Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-01-06 16:45
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1949
No errors detected

 

[ThrashZone]

This came up on a search,
Windows 7 Service Pack 1 x64 Installation Failure error code - Microsoft Community

 

[captain123]

This came up on a search,
Windows 7 Service Pack 1 x64 Installation Failure error code - Microsoft Community

Thank you, but this is not related to my problem in any way.

 

[Jacee]

This model originally came with Windows 7 Professional installed. Did you upgrade to Enterprise?

 

[captain123]

This model originally came with Windows 7 Professional installed. Did you upgrade to Enterprise?

Yes, I did a clean install with Enterprise Edition and please keep in mind that SP1 was embedded, thus no way of uninstalling it and re-installing it.

 

[Jacee]

Where did you get your copy of Windows 7 Enterprise edition?

 

[captain123]

After another unsuccessful attempt to install IE9 I examined the CBS.log very carefully and was able to isolate when exactly the installation breaks - CBS.log:

2014-01-09 14:20:11, Error CBS Failed to resolve package 'Package_5_for_KB2647516~31bf3856ad364e35~amd64~~6.1.1.0' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:11, Info CBS Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:11, Info CBS Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:11, Info CBS Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:11, Info CSI 0000002d@2014/1/9:12:20:11.787 CSI Transaction @0x33b6250 destroyed
2014-01-09 14:20:11, Info CBS Perf: InstallUninstallChain complete.
2014-01-09 14:20:11, Info CBS Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:11, Error CBS Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:11, Info CBS WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, status: 0x80070490, failure source: Execute, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
2014-01-09 14:20:11, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-01-09 14:20:11, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2014-01-09 14:20:11, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2014-01-09 14:20:12, Info CBS Reboot mark refs: 0
2014-01-09 14:20:12, Info CBS SQM: Reporting package change for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 709, first merged sequence: 709
2014-01-09 14:20:12, Info CBS SQM: Upload requested for report: PackageChangeBegin_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, session id: 142859, sample type: Standard
2014-01-09 14:20:12, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2014-01-09 14:20:12, Info CBS SQM: Reporting package change completion for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Staged, original: Absent, target: Installed, status: 0x80070490, failure source: Execute, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 709, first merged sequence: 709
2014-01-09 14:20:12, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:12, Info CBS SQM: Win SAT assessment state is invalid.
2014-01-09 14:20:12, Info CBS SQM: average disk throughput datapoint is invalid [HRESULT = 0x80004005 - E_FAIL]
2014-01-09 14:20:12, Info CBS SQM: Upload requested for report: PackageChangeEnd_Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, session id: 142862, sample type: Standard
2014-01-09 14:20:12, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2014-01-09 14:20:12, Info CBS Enabling LKG boot option
2014-01-09 14:20:12, Info CBS Exec: End: nested restore point - complete.
2014-01-09 14:20:12, Info CBS Restored system sleep block state: 0x80000000
2014-01-09 14:20:12, Info CBS Exec: Processing complete. Session: 30346548_4092248688, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:12, Error CBS Failed to perform operation. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:12, Info CBS Session: 30346548_4092248688 finalized. Reboot required: no [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2014-01-09 14:20:12, Info CBS Session: 30346549_623119990 initialized by client DISM Package Manager Provider.


Please examine carefully and do let me know if something can be done to correct this. Thank you.

 

[Jacee]

Where did you get your copy of Windows 7 Enterprise edition?

I ask again.

 

[captain123]

Where did you get your copy of Windows 7 Enterprise edition?

I ask again.

I made a clean re-install of Windows and the issue is now solved. Thank you for trying to help.

 

[ThrashZone]

Sorry it came to that but thanks for the update,
Cheers.