Hi all, I might need your help to solve my problems here
I bought this dell studio 1555 laptop few years back and been using it without any problem till suddenly it crashed when i was working.
BSOD and wont start up the windows, so I took it to the pc repair for data backup and clean re-install the windows 7 with its original disc
I noticed the not genuine on the bottom right corner after the SP1 update.
re-activate windows but asked to activate with not genuine on the bottom right corner each time after restarting my laptop. I had this loop over and over again
I tried the phone activation and the automated machine said that the key is invalid, so I spoke with the microsoft guy, he told me that my win7 is an upgrade and I need to have previous os installed before upgrading to 7
after googling, I found out that a double install could solve the problem. so I uninstall the SP1 update and did an upgrade to win7 home premium on top of my win7 home premium.
then again, after the SP1 update it becomes not genuine.
for the second time, I did the phone activation and had the same result from the automated machine: "key is not valid." but this time the microsoft guy just told me that my key is not valid without any further explanation
tried to uninstall the SP1 update again, but this time it wont uninstall. restarted at 7% then fails at 13% (I did the process several times with the same result)
right now I'm stuck and dont know what else to do except to input the slmgr /rearm command
Here is my MGAD report (but its after the slmgr /rearm command and activating windows):
your help is much appreciated
thanks
EDIT*
just to be clear, my dell laptop comes with vista home premium pre-installed & I ordered the win7 upgrade directly from dell.
both COA stickers are placed underneath the battery
and yes, I have a counterfeit copy of Office Enterprise installed
I bought this dell studio 1555 laptop few years back and been using it without any problem till suddenly it crashed when i was working.
BSOD and wont start up the windows, so I took it to the pc repair for data backup and clean re-install the windows 7 with its original disc
I noticed the not genuine on the bottom right corner after the SP1 update.
re-activate windows but asked to activate with not genuine on the bottom right corner each time after restarting my laptop. I had this loop over and over again
I tried the phone activation and the automated machine said that the key is invalid, so I spoke with the microsoft guy, he told me that my win7 is an upgrade and I need to have previous os installed before upgrading to 7
after googling, I found out that a double install could solve the problem. so I uninstall the SP1 update and did an upgrade to win7 home premium on top of my win7 home premium.
then again, after the SP1 update it becomes not genuine.
for the second time, I did the phone activation and had the same result from the automated machine: "key is not valid." but this time the microsoft guy just told me that my key is not valid without any further explanation
tried to uninstall the SP1 update again, but this time it wont uninstall. restarted at 7% then fails at 13% (I did the process several times with the same result)
right now I'm stuck and dont know what else to do except to input the slmgr /rearm command
Here is my MGAD report (but its after the slmgr /rearm command and activating windows):
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Y6RHM-4VWG8-DWM2F
Windows Product Key Hash: YVjk0286uCpeEupTpmA+L3o8hD8=
Windows Product ID: 00359-OEM-8882324-63459
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3391C58C-A7B2-4C54-84E5-5A510EDA94B2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3391C58C-A7B2-4C54-84E5-5A510EDA94B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DWM2F</PKey><PID>00359-OEM-8882324-63459</PID><PIDType>3</PIDType><SID>S-1-5-21-1503906676-1030530248-19712569</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1555</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20090703000000.000000+000</Date></BIOS><HWID>5BDC3307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>QA09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65536</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-823-263459-02-1033-7601.0000-0992014
Installation ID: 009600782806689623135811570705966251546341611713216864
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: DWM2F
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 4/9/2014 10:03:12 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:8:2014 07:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAIABAABAAEAAAACAAAAAwABAAEAeqjGWH7+dxZqC+5VbGUmntTDxnCaiERJkzYAVcz+Rso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL CRESTLNE
HPET INTEL CRESTLNE
BOOT PTLTD $SBFTBL$
MCFG INTEL CRESTLNE
SLIC DELL QA09
OSFR DELL DELL
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPmyour help is much appreciated
thanks
EDIT*
just to be clear, my dell laptop comes with vista home premium pre-installed & I ordered the win7 upgrade directly from dell.
both COA stickers are placed underneath the battery
and yes, I have a counterfeit copy of Office Enterprise installed
Last edited:
My Computer
At a glance
Windows 7 Home Premium 32bitIntel Core 2 Duo P8700 @2.53GHz4 GB (2.96 GB usable) DDR2ATI Mobility Radeon HD 4500/5100 Series 512 MB
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Dell Studio 1555
- OS
- Windows 7 Home Premium 32bit
- CPU
- Intel Core 2 Duo P8700 @2.53GHz
- Motherboard
- Dell Inc. 0C234M A07
- Memory
- 4 GB (2.96 GB usable) DDR2
- Graphics Card(s)
- ATI Mobility Radeon HD 4500/5100 Series 512 MB
- Hard Drives
- 250GB
- Antivirus
- KIS 2013
- Browser
- Google Chrome
- although I can see the license changing first to the proper one, and then back to the Default one.
