USB Intermittent Drop Out - Not Power Related

[floateruk]

Hi all,
I found this forum looking for an answer to my USBs randomly cutting out, so I apologise my first post is a cry for help.

I have a Samsung np530u3c-a01uk series 5 laptop running windows 7 64 bit.

The problem I'm having is with the USB ports. I have 2 USB 2.0 ports and one USB 3.0 port. I have noticed that when turning on the laptop it can take up to a minute for a usb mouse to be recognised, and once recognised it will randomly lose connection and regain connection. More annoying for my self is that I also dj from my laptop, and I use a Behringer MM-1 which has in it a powered USB hub. After half an hour or so's use this also stops working. What is bizarre though is that all the lights on the dj controller still light up AND the sound card that is plugged into the 4 port hub on the back of the controller continues to provide sound to my amp, BUT the controller no longer gives any signals/commands to the computer until I unplug it, close my dj software, and plug the controller back in.

I have read that a lot of USB issues are around power, but clearly using only one usb mouse, or a controller with a hub and it's own power supply should cause any drain on the usb ports. I have also gone into device manager and unticked the power saving option under "usb generic hub" AND under the power options in control panel, I have disabled the USB power management options. Neither of these workarounds has helped.

I am currently using the USB 3.0 port and for 5 minutes at least, there has been no cut out with the mouse (unfortunately I haven't got the USB hub/dj controller here to test).

So.... Am I left with two duff USB ports? If I uninstall "generic USB hub" from device manager, will it just reinstall without issue? Is it worth doing? Any other ideas?

Any help would be great. Many thanks for reading.

 

[ICIT2LOL]

Hello an welcome floateruk mate I would be running these first


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html

Then maybe update the drivers just for elimination purposes the chipset and the USB 3.0 ones

SAMSUNG
If here is no change to the machine after run these as well

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

download from bleeping computer – delete any rubbishthese find.

 

[floateruk]

Thanks for coming back so quickly! I'm just at work but when I get back I'll give it a shot.

I also found this post on here when I was mooching last night: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

I might try that out too.

Again, thanks for coming back to me, and I'll post what I find later tonight.

EDIT: I have already updates the chipset and USB 3 drivers. Can't see an upgrade to the Generic USB hub drivers though.

 

[Britton30]

You can try uninstalling Generic USB hub and deleting Drivers too. Upon reboot manually dun Windows Update and you should get them back.
Running through the steps in the tutorial you found fixes many USB problems.

It could also be a power issue, if the port you have the self-powered hub plugged into loses its power the hub won't work.

 

[floateruk]

I've run chkdsk and scannow and no issues.

I'm going to try the USB tutorial next and see if that clears it. If not could it really be a power issue? I guess on a laptop there's no cure but a new laptop??? That would suck.

 

[ICIT2LOL]

No mate just test the adaptor for volts even and also check out the battery. You could even try it with the battery out and on the adaptor alone.

did you run those malware scans and if not try them and thee is this Free Anti-Malware Download | Emsisoft Anti-Malware, Online Armor Firewall, Mamutu Behavior Blocker try the first and second scanners.

Plus it might be worth running this Download Kaspersky Rescue Disk 10 make a bootable disk and run it from power on. It doesn't take long and at least we can eliminate these things.

 

[floateruk]

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
Done without issue and didn't fix problem

http://www.sevenforums.com/tutorials/433-disk-check.html
Done without issue and didn't fix problem

Then maybe update the drivers just for elimination purposes the chipset and the USB 3.0 ones
Done without issue and didn't fix problem

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
I have AVG running and it hasn't picked anything up....

Malwarebytes | Free Anti-Malware Detection & Removal Software
Malwarebytes Anti-Malware
Malwarebytes | Free Anti-Malware & Internet Security Software

Scan Date: 14/05/2014
Scan Time: 20:04:48
Logfile:
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.14.08
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Floateruk

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 274229
Time Elapsed: 11 min, 14 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 8
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{4e1dfdc4-5474-47fc-bcaa-6f1f0c49bae2}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{ade2113b-9952-46c8-85b0-b115be39a9fa}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{77bf05d1-5f5f-40d2-8feb-7e326c73a257}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{ade2113b-9952-46c8-85b0-b115be39a9fa}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{4E1DFDC4-5474-47FC-BCAA-6F1F0C49BAE2}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKU\S-1-5-21-1365210169-2043555165-912279061-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{4E1DFDC4-5474-47FC-BCAA-6F1F0C49BAE2}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKU\S-1-5-21-1365210169-2043555165-912279061-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{4E1DFDC4-5474-47FC-BCAA-6F1F0C49BAE2}, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\c20771cf-b330-43f0-bd27-e728ae7fe413, , [242ca3aef982aa8ce817027aaa587987],

Registry Values: 1
PUP.Optional.PassShow.A, HKU\S-1-5-21-1365210169-2043555165-912279061-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|{591f9d2f-ffb2-4bbe-98fc-2fb86649c789}, C:\Program Files (x86)\PassShow-soft\157.xpi, , [8bc55ef36714db5b38d8bdc6877ba858]

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft, , [242ca3aef982aa8ce817027aaa587987],

Files: 9
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\157.dll, , [321edc7590ebb383adad7aaacc368779],
PUP.Optional.PassShow.A, C:\Windows\Tasks\PassShow Update.job, , [b29e7dd49ae1d95da29eecad986a36ca],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\157.dat, , [242ca3aef982aa8ce817027aaa587987],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\157.xpi, , [242ca3aef982aa8ce817027aaa587987],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\a.db, , [242ca3aef982aa8ce817027aaa587987],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\b.db, , [242ca3aef982aa8ce817027aaa587987],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\PsUP.exe, , [242ca3aef982aa8ce817027aaa587987],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\Sqlite3.dll, , [242ca3aef982aa8ce817027aaa587987],
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\Uninstall.exe, , [242ca3aef982aa8ce817027aaa587987],

Physical Sectors: 0
(No malicious items detected)


(end)

AdwCleaner Download
# AdwCleaner v3.208 - Report created 14/05/2014 at 20:15:15
# Updated 11/05/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Floateruk - FLOATERUK-PC
# Running from : C:\Users\Floateruk\Downloads\AdwCleaner (1).exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\APN PIP
Key Found : HKCU\Software\AVG Nation toolbar
Key Found : [x64] HKCU\Software\APN PIP
Key Found : [x64] HKCU\Software\AVG Nation toolbar
Key Found : HKLM\Software\AVG Nation toolbar
Key Found : HKLM\Software\AVG Secure Search
Key Found : HKLM\Software\AVG Security Toolbar
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Found : HKLM\Software\PIP

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Google Chrome v34.0.1847.131

[ File : C:\Users\Floateruk\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
Found [Extension] : flpcjncodpafbgdpnkljologafpionhb

*************************

AdwCleaner[R0].txt - [1415 octets] - [14/05/2014 20:07:56]
AdwCleaner[R1].txt - [1327 octets] - [14/05/2014 20:15:15]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1387 octets] ##########


USB Driver - General Fix for Problems
Followed this and only deleted the greyed out icons as it suggests. Plugged back in USB devices but problem persists.

Dammit. Is it actually the power on the mobo?

 

[floateruk]

Thanks for your help by the way. I've been all over the coutry this week, so tonight is the first chance I've had to get back sit and down and try stuff out.

 

[ICIT2LOL]

No probs.

 

[floateruk]

So do you think there's anything left to try? Or is it good night USB?
Cheers

 

[floateruk]

Same error just happened through the DJ controller on the USB 3 port. I was hoping it was just a USB 2 issue.... I'd be thinking it was an issue with the controller if I wasn't having problems with my Razor mouse too.

 

[Britton30]

Did you use MBAM or Adwcleaner to get rid of these?

Registry Keys: 8
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{4e1dfdc4-5474-47fc-bcaa-6f1f0c49bae2}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{ade2113b-9952-46c8-85b0-b115be39a9fa}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{77bf05d1-5f5f-40d2-8feb-7e326c73a257}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{ade2113b-9952-46c8-85b0-b115be39a9fa}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{4E1DFDC4-5474-47FC-BCAA-6F1F0C49BAE2}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKU\S-1-5-21-1365210169-2043555165-912279061-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{4E1DFDC4-5474-47FC-BCAA-6F1F0C49BAE2}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKU\S-1-5-21-1365210169-2043555165-912279061-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{4E1DFDC4-5474-47FC-BCAA-6F1F0C49BAE2}, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\c20771cf-b330-43f0-bd27-e728ae7fe413, , [242ca3aef982aa8ce817027aaa587987], 

Registry Values: 1
PUP.Optional.PassShow.A, HKU\S-1-5-21-1365210169-2043555165-912279061-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MOZILLA\FIREFOX\EXTENSIONS|{591f9d2f-ffb2-4bbe-98fc-2fb86649c789}, C:\Program Files (x86)\PassShow-soft\157.xpi, , [8bc55ef36714db5b38d8bdc6877ba858]

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft, , [242ca3aef982aa8ce817027aaa587987], 

Files: 9
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\157.dll, , [321edc7590ebb383adad7aaacc368779], 
PUP.Optional.PassShow.A, C:\Windows\Tasks\PassShow Update.job, , [b29e7dd49ae1d95da29eecad986a36ca], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\157.dat, , [242ca3aef982aa8ce817027aaa587987], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\157.xpi, , [242ca3aef982aa8ce817027aaa587987], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\a.db, , [242ca3aef982aa8ce817027aaa587987], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\b.db, , [242ca3aef982aa8ce817027aaa587987], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\PsUP.exe, , [242ca3aef982aa8ce817027aaa587987], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\Sqlite3.dll, , [242ca3aef982aa8ce817027aaa587987], 
PUP.Optional.PassShow.A, C:\Program Files (x86)\PassShow-soft\Uninstall.exe, , [242ca3aef982aa8ce817027aaa587987],

 

[floateruk]

MBAW. I used that first and thats the program that brought them up.

 

[Britton30]

You might run Adwcleaner with the Clean option, they still show up in there.

 

[ICIT2LOL]

You might run Adwcleaner with the Clean option, they still show up in there.

that and if this doesn't get anywhere what do you reckon doing a run with the Emsisoft Emergency Kit? Emsisoft Free Emergency Kit: portable malware scanner | Free removal of Viruses,Bots, Spyware, Keyloggers and Trojans I just run the first two scanners usually.

 

[Britton30]

There's also this which is good.

Free Virus Scan | Online Virus Scanner from ESET

 

[ICIT2LOL]

Yep well if it is gets to it then this might be worth a run
Download Kaspersky Rescue Disk 10
it will need a bootable disk to be made but at least it will scan from ground zero just about - see this What is Kaspersky Rescue Disk 10? . But it is a rather drastic step to take though.

 

[Britton30]

Isn't the KIS Rescue Disk for a non-booting system?

 

[ICIT2LOL]

Isn't the KIS Rescue Disk for a non-booting system?

By non booting system I take it you mean it has an OS on it but will not boot to it whatever that OS is. I have tried it on both a non booter - one with Windows already on it but is not booting to Windows, and one that is booting to Windows (with problems) and it worked both times .
I am just under the impression that as long as you can set the BIOS to what boot format the rescue software is on - it will boot and scour the system from the every beginning.
But I stand to be corrected

 

[floateruk]

So are we thinking this is a virus, or is this just to eliminate the possibility?

Would be worth getting Ubuntu onto a USB, booting from that, and testing the mouse with it in there?