Mouse cursor stuck in one spot.

[kyleh]

Hello,

Strange issue I have run into here. The cursor is stuck in one spot and still moves a limited amount when I move the mouse. I know how I can fix this by uninstalling the drivers then re installing, but what I'm looking for is the root cause. This is a teachers computer and is the same build as on every other teachers computer in our domain. This is the only user experiencing this issue. I have even provided a new machine to see if that would solve the problem but of course it did not. I find it hard to believe this is a profile issue. Thoughts?


https://www.youtube.com/watch?v=ogaaSgqFeiQ

 

[jeepmann4x4]

Have you tried another Mouse? I mean if you "provided a new machine" the only things left are the Mouse and User Profile...

 

[kyleh]

Yes sir! First thing I tried was the mouse on a different workstation and it in fact worked. I change the mouse about three times before imaging a new workstation for the user.

 

[The Howling Wolves]

Kyleh,
Is it a wireless mouse and if so you may need to change the battery then reboot.
I have run across this several times on my desktop and laptop where the mouse freeze's.
Even did a reboot and wiggled the mouse during the reboot time.
Both ways worked for me.
THW

 

[kyleh]

I've only used wired mice. Unfortunatly a reboot doesn't help. When I open device manager and expand the mouse it shows 6 different inputs. But if you expand keyboard there is only one. So with that I started removing the drivers for each mouse then low and behold when it's only showing one it starts working agian. I've never seen anything like this before lol.

 

[TVeblen]

Are you saying the problem is solved, or that after you delete the extra drivers they all just come back?

 

[The Howling Wolves]

I've only used wired mice. Unfortunatly a reboot doesn't help. When I open device manager and expand the mouse it shows 6 different inputs. But if you expand keyboard there is only one. So with that I started removing the drivers for each mouse then low and behold when it's only showing one it starts working agian. I've never seen anything like this before lol.

If your mouse is USB connected try re-booting and remove the USB connected mouse. Turn off computer
then turn your computer back on and once it is running plug in the USB mouse and let your system find the mouse.
It might be a bad USB slot.

I paid about $15-20 for a small wireless mouse for my laptop as I don't like the pad to move around.
THW

 

[kyleh]

Are you saying the problem is solved, or that after you delete the extra drivers they all just come back?

That solves the problem temporarily, but indeed they do all come back.

 

[kyleh]

I've only used wired mice. Unfortunatly a reboot doesn't help. When I open device manager and expand the mouse it shows 6 different inputs. But if you expand keyboard there is only one. So with that I started removing the drivers for each mouse then low and behold when it's only showing one it starts working agian. I've never seen anything like this before lol.

If your mouse is USB connected try re-booting and remove the USB connected mouse. Turn off computer
then turn your computer back on and once it is running plug in the USB mouse and let your system find the mouse.
It might be a bad USB slot.

I paid about $15-20 for a small wireless mouse for my laptop as I don't like the pad to move around.
THW

I have tested all usb slots with the keyboard. All slots are functional. And the fact that this happened on her previous machine and now this machine only leaves a few possibilities. Something in the users profile, something that the user is doing. I asked what she is doing when this occurs and the answer is it just happens at random times.

 

[TVeblen]

What is the brand of mouse?
Have you tried using a different mouse on the problem machine?
It sounds like the mouse is disconnecting and reconnecting as if it were a new piece of hardware, and the driver is automatically installing. Which should not happen, but could be if it were defective. But if it does the same thing using a different mouse than it would be something in the PC.

 

[kyleh]

Yes I have tried numerous mice which all lead to the same problem. This is happening for the same user on two different PC's now lol. I'm thinking there might be something in her profile that's causing this or shes doing something that I'm unaware of that's causing this. That was my first suspicion that the mouse was installing itself but having changed mice from microsoft to dell it doesn't seem to matter what type I use.

 

[Layback Bear]

Okay I reaching here but it seem like you have tried most everything.

1. If this person goes to another persons computer can they use that computer and mouse under that other persons user account?
What I'm thinking of is persons static electricity. I warned you I was reaching. It can very greatly from person to person.

If the person can use some other persons user account (log in) then for sure it's down to the User account.

Have you tried installing the drivers under the problem persons account?
I do know it's doesn't make sense but it seem like you have tried every thing else.

Yes I am a little crazy but you have a crazy problem.

 

[jeepmann4x4]

Do you use roaming Profiles? (i.e. can she logon any computer with her User Profile?) If so have her logon a known good computer and see what happens. Or You logon to her computer with a different Profile and see what happens?

This is Puzzling...lol

 

[TVeblen]

OK. Microsoft mouse normally, and Dell mouse tried.

Two ideas:
If you have a powered USB hub you can use, connect the mouse through the powered hub. See if that stops it from installing continuously.

And/or try this:

• Delete all the extra mouse drivers except one, then
• Start > Computer > System Properties (top) > Advanced System Settings (left) > Hardware Tab > Device Installation Settings
• Under the options, select "Never install driver software from Windows Update"
• Restart the PC

 

[kyleh]

Okay I reaching here but it seem like you have tried most everything.

1. If this person goes to another persons computer can they use that computer and mouse under that other persons user account?
What I'm thinking of is persons static electricity. I warned you I was reaching. It can very greatly from person to person.

If the person can use some other persons user account (log in) then for sure it's down to the User account.

Have you tried installing the drivers under the problem persons account?
I do know it's doesn't make sense but it seem like you have tried every thing else.

Yes I am a little crazy but you have a crazy problem.

Lol in Saskatchewan there is a lot of static electricity but it's hard to imagine it just being one user out of 400+. But I truly do appreciate all the help from everybody.

 

[kyleh]

Do you use roaming Profiles? (i.e. can she logon any computer with her User Profile?) If so have her logon a known good computer and see what happens. Or You logon to her computer with a different Profile and see what happens?

This is Puzzling...lol

We do use roaming profiles. I have also logged into her machine when the mouse is stuck with my credentials and the mouse is still stuck. Only when I removed the drivers or disable them does it work. When I was troubleshooting her machine yesterday she was logged on another machine and of course the mouse did not freeze up for her. It seems to happen at very random times like every couple weeks. This one is driving me nuts lol.

 

[kyleh]

OK. Microsoft mouse normally, and Dell mouse tried.

Two ideas:
If you have a powered USB hub you can use, connect the mouse through the powered hub. See if that stops it from installing continuously.

And/or try this:

• Delete all the extra mouse drivers except one, then
• Start > Computer > System Properties (top) > Advanced System Settings (left) > Hardware Tab > Device Installation Settings
• Under the options, select "Never install driver software from Windows Update"
• Restart the PC

Good idea! I will look around to see if we have a USB hub somewhere.