Brand new desktop 800 issue? Keyboard and mouse not responding

E

EJSLP

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Brand new microsoft desktop 800 Keyboard and mouse issue.

I just got my desktop 800 and after setting it up am not getting anything from the Keyboard or Mouse?
batteries are brand new, when plugging in the USB receiver it said the drivers installed properly?
cannot get either to do anything ie, move cursor,scroll,etc
I dont know what could be causing this? everything checks out?
UPDATE:
seems from further google searching this is a very common problem and is due to faulty USB recievers.
Guess i will have to return the product for refund or exchange.:(
 
Last edited:

My Computer My Computer

At a glance

windows 7 64bit
Computer type
PC/Desktop
OS
windows 7 64bit
Can you fill in your system specs and tell us what a "desktop 800" is?

Never heard of it.
 

My Computer My Computer

At a glance

Windows 7 Home Premium SP1, 64-bitIntel Skylake i5-6600K, not overclocked8 GB HyperX DDR4-2666 (2 x 4 GB)none; graphics are integrated on CPU
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Ignatz Special; 4 speed manual gearbox; factory air conditioning; one of one
OS
Windows 7 Home Premium SP1, 64-bit
CPU
Intel Skylake i5-6600K, not overclocked
Motherboard
AsRock Z170M Extreme 4, micro ATX
Memory
8 GB HyperX DDR4-2666 (2 x 4 GB)
Graphics Card(s)
none; graphics are integrated on CPU
Sound Card
onboard: Realtek ALC1150; external: USB Behringer UF0-202
Monitor(s) Displays
Dell S2340M 23 inch IPS
Screen Resolution
1600 x 900
Hard Drives
System: Crucial MX100 series SSD, 128 GB;
Data: Samsung Spinpoint 103SJ, 1 TB;
Backup: WD Caviar Green WD30EZRX-00D8PB0, 3 TB
PSU
Rosewill SilentNight 500 watt fanless, semi-modular
Case
Antec Solo II
Cooling
Noctua NH-U12S; Noctua F12 intake, Noctua S12A exhaust
Keyboard
Microsoft 200 6JH-00001 USB
Mouse
Dell or Microsoft optical wired; USB
Antivirus
Microsoft Security Essentials and Malwarebytes Premium
Browser
Pale Moon
Other Info
All fans PWM; speeds at idle: CPU circa 500 rpm; intake circa 600 rpm; exhaust circa 600 rpm; CPU temps 27 idle and 47 C load in a warm room (27 C/81 F) when running Intel Extreme Tuning Utility stress test.
ignatzatsonic said:
Can you fill in your system specs and tell us what a "desktop 800" is?

Never heard of it.
Click to expand...

It is a wireless keyboard and mouse combo
I use windows 7 home 64bit
 

My Computer My Computer

At a glance

windows 7 64bit
Computer type
PC/Desktop
OS
windows 7 64bit
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