USB keyboard & mouse not responding

[kghennings]

Good afternoon. Here's the situation, my wife owns a Dell Studio desktop. Last week the usb keyboard and mouse are not responding. I tried the following: shutdown the computer; unplug and plug the usb mouse and keyboard; and tried other usb ports. None of these trials work. If anyone has experienced this issue and solved it, please share.



Thanks,

Ken

 

[matts6887]

What kind of keyboard and mouse is it? Is it a factory dell wired keyboard/mouse or a aftermarket wireless keyboard/mouse?? If its aftermarket; is it logitech? if its logitech. you probably will have to try and use a spare wired keyboard/mouse if its wired and go to the logitech site and find the software and or driver(s) for it.

 

[kghennings]

The usb mouse and keyboard are Dell products.