Solved BSOD Playing Archeage and Kingdoms of Amalur

[ryant324]

So I have gotten four blue screens so far while playing the two games in the title.

After the first three, I did a fresh install of my operating system, installed AVG Free (Different from my previous AV of Kaspersky), Google Chrome, and then ArcheAge.

While playing ArcheAge, one time it crashed to the desktop, and then the next time I got the BSOD.

I have attached the zip file as per the directions of the "Posting Instructions" thread.

Hope I can get some help.

Thanks,

Ryan

 

[Thedoctor44]

0x124 bugchecks indicate that the CPU has found a fault with a hardware piece and has bugcheck the system.

BugCheck [COLOR="Red"]124[/COLOR], {[COLOR="Blue"]4[/COLOR], [COLOR="Green"]fffffa80086be038[/COLOR], 0, 0}

The first parameter indicates that the CPU has found a PCI error from which it could not recover from.
The 2nd address contains the WHEA error record (Windows Hardware Error Architecture).

7: kd> [COLOR="Green"]!errrec fffffa80086be038[/COLOR]
===============================================================================
Common Platform Error Record @ fffffa80086be038
-------------------------------------------------------------------------------
Record Id     : 01cf856d51bf620d
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : [COLOR="Red"]PCI Express Error[/COLOR]
Timestamp     : 6/11/2014 17:01:01 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa80086be0b8
Section       @ fffffa80086be148
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340e
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x07
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa80086be17c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa80086be1b8
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================
Section 1     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80086be100
Section       @ fffffa80086be218
Offset        : 480
Length        : 192
Flags         : 0x00000000
Severity      : Informational

Proc. Type    : x86/x64
Instr. Set    : x64
CPU Version   : 0x00000000000106a5
Processor ID  : 0x0000000000000007

Given the process being executed was a GPU intensive game and a PCI error has occurred I would say it looks like your GPU is failing.

Stress test your graphics card with Furmark

I recommend running it for around 30 minutes

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

 

[ryant324]

   Warning

Furmark will increase the temperature of your GPU rapidly so keep and eye on your temperatures

Is there a program I should get to monitor the temperature? I'm not sure how to do this.

Thanks for responding.

 

[Thedoctor44]

Furmark also monitors your temperature, it tells you whilst you're running it.

 

[ryant324]

Furmark also monitors your temperature, it tells you whilst you're running it.

How long should I be running this test for? It's been going for an hour now.

edit: I see you said 30 minutes. Should I stop it?

If I don't hear back I will stop it at 1:30

 

[ryant324]

So the "Burn-in test" ran for 1 hour and 36 minutes without any errors or crashing.

 

[Thedoctor44]

[COLOR="Red"]4/19/2011[/COLOR] 8:53:29 PM   C:\Windows\system32\DRIVERS\atikmdag.sys

Update your GPU driver to a version in late 2013.
Make sure you remove all AMD software before installing the new one.

 

[ryant324]

[COLOR="Red"]4/19/2011[/COLOR] 8:53:29 PM   C:\Windows\system32\DRIVERS\atikmdag.sys

Update your GPU driver to a version in late 2013.
Make sure you remove all AMD software before installing the new one.

Right now I have no AMD Software on my computer. I also just have whatever drivers were installed with Windows Update.

Before I reinstalled, I was receiving blue screens with the latest AMD Catalyst Control Center and the latest driver.

How do I go about finding a specific driver from 2013? Or should I just install the Catalyst Control Center with the latest driver?

Thanks for all of your help Doctor.

 

[ryant324]

So I ran the Furmark test two more times, and it went to a white screen in less than 30 minutes I think. I'm guessing this is a bad thing.

edit: I did install Windows updates without rebooting...I will reboot and try again.

 

[ryant324]

Ok so after the reboot, I ran Furmark again and got a blue screen in about 5 minutes. The temperature was about 91 degrees.

I have attached the zip file.

Any further help is appreciated and thanks for your help so far.

 

[Thedoctor44]

7: kd> [COLOR="Green"]!errrec fffffa80086be8d8[/COLOR]
===============================================================================
Common Platform Error Record @ fffffa80086be8d8
-------------------------------------------------------------------------------
Record Id     : 01cf864178e833a0
Severity      : Fatal (1)
Length        : 672
Creator       : Microsoft
Notify Type   : [COLOR="Red"]PCI Express Error[/COLOR]
Timestamp     : 6/12/2014 13:30:11 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa80086be958
Section       @ fffffa80086be9e8
Offset        : 272
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Recoverable

Port Type     : Root Port
Version       : 1.1
Command/Status: 0x4010/0x0507
Device Id     :
  VenId:DevId : 8086:340e
  Class code  : 030400
  Function No : 0x00
  Device No   : 0x07
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x00
  Slot        : 0x0000
Dev. Serial # : 0000000000000000
Express Capability Information @ fffffa80086bea1c
  Device Caps : 00008021 Role-Based Error Reporting: 1
  Device Ctl  : 0107 ur FE NF CE
  Dev Status  : 0003 ur fe NF CE
   Root Ctl   : 0008 fs nfs cs

AER Information @ fffffa80086bea58
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
  Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
  Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
  Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
  Correctable Error Source ID   : 00,00,00
  Correctable Error Source ID   : 00,00,00

===============================================================================
Section 1     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80086be9a0
Section       @ fffffa80086beab8
Offset        : 480
Length        : 192
Flags         : 0x00000000
Severity      : Informational

Proc. Type    : x86/x64
Instr. Set    : x64
CPU Version   : 0x00000000000106a5
Processor ID  : 0x0000000000000007

Same error, pointing to a PCI Express port, your computer is bugchecking whilst running Furmark so this means your GPU is failing.

91C is hot even for a GPU being stress tested, try blowing out all dust from your computer, also check to see if there is enough airflow in your computer.

Try a different GPU to make sure it's the card and not the PCI port.

 

[ryant324]

Same error, pointing to a PCI Express port, your computer is bugchecking whilst running Furmark so this means your GPU is failing.

91C is hot even for a GPU being stress tested, try blowing out all dust from your computer, also check to see if there is enough airflow in your computer.

Try a different GPU to make sure it's the card and not the PCI port.

Ok.

Before I came here, I did open up my computer and get some dust out using one of those dust blowers for computers. There wasn't too much dust in it. As for air flow, I'm not really sure. I have one fan on the back of the tower, one pointing at the motherboard, and I'm assuming one in the GPU. There seems to be a lot of open space in my computer.

So it looks like I will have to buy a new graphics card?

I posted in another thread about some questions I have about buying a new card:

http://www.sevenforums.com/graphic-cards/334521-want-buy-new-graphics-card.html#post2800665

Thanks again for your help Doctor.

 

[ryant324]

Try a different GPU to make sure it's the card and not the PCI port.

Doctor,

If it is my graphics card, do you think it is because it is not good enough to handle these games, or just that it is failing?

Thanks,

Ryan

 

[Thedoctor44]

It wouldn't be that it's not good enough, if it wasn't then it would either lag a lot due to low frames per second or it just wouldn't play, it wouldn't constantly BSOD.
It's a failing graphics card, does it still have warranty?

 

[ryant324]

It wouldn't be that it's not good enough, if it wasn't then it would either lag a lot due to low frames per second or it just wouldn't play, it wouldn't constantly BSOD.
It's a failing graphics card, does it still have warranty?

It looks like my warranty expired last year : /

So it looks like I will have to buy a new graphics card, eh?

I made a new post about how I wanted to buy a new graphics card, which I listed above, but nobody has responded yet.

I just want something equal to or better than mine. But I also need to know that it fits in the slot I have and that my power supply can handle it.

edit: I opened up my PC and found that the graphics card is connected to a blue PCI slot. Also, it is at the very bottom of my system, with the fan pointing downwards to the bottom of the system, not to the top where the other fans are. I also looked at the power supply but didn't see any wattage or anything on them, just some numbers which I googled and got nothing.

 

[ryant324]

I went ahead and purchased a new graphics card.