BSOD in vid games, error 0x116

kelvingl · Jun 21, 2014

Hello everybody, this is my story :
I bought this laptop 10 months ago, and 3 days ago i start having two bsod's. First time, i had the atikmpag.sys bsod ( "attempt to reset the display driver and recover from timeout failed" ) when i was starting games, so i guessed it is because the other vid card did not start ( i have dual graphics ). I reinstalled the Windows, formatted everything, installed new drivers and now I`m receiveing other bsod, sgfxk64.sys with the same message as first bsod ( " attempt to reset the display driver and recover from timeout failed " ). Both have the 0x116 tehnical information. I have to mention that i receive this bsod's only if i start playing newer games like DayZ or Counter Strike:Global Offensive. Also, i have to mention that i overclocked the AMD Card to 780mhz core clock and 950 memory clock for 4 months.

My laptop's configuration is the following :
HP Pavilion G6-2303sq
i5-3230M 2.6 Ghz
6GB RAM
Radeon HD 7670M & Intel HD 4000 Graphics

and the OS is Windows 7 x64 Ultimate

I reinstalled the drivers from the internet because this laptop came without any driver dvd, and took me some time to find the amd driver. It could be a driver problem or worse? because my main problem seems to appear when my radeon switches on
I need help. Thanks in advance.

Arc · Jun 22, 2014

Hi kelvingl.

Both the crash dumps are pointing to SMSC WDDM Graphics Display Driver Service (c:\windows\system32\drivers\sgfxk64.sys).

Apparently it is not something that you need. Better you uninstall it.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Let us know the results.
_______________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80089194e0, fffff88010edf3c0, 0, 2}

*** WARNING: Unable to verify timestamp for sgfxk64.sys
*** ERROR: Module load completed but symbols could not be loaded for sgfxk64.sys
Probably caused by : sgfxk64.sys ( sgfxk64+53c0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80089194e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010edf3c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
sgfxk64+53c0
fffff880`10edf3c0 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`08972988 fffff880`10f5f000 : 00000000`00000116 fffffa80`089194e0 fffff880`10edf3c0 00000000`00000000 : nt!KeBugCheckEx
fffff880`08972990 fffff880`10f5ed0a : fffff880`10edf3c0 fffffa80`089194e0 fffffa80`0ac1dc00 fffffa80`0a9e9010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`089729d0 fffff880`1000ff07 : fffffa80`089194e0 00000000`00000000 fffffa80`0ac1dc00 fffffa80`0a9e9010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`08972a00 fffff880`10039b75 : 00000000`ffffffff 00000000`000b0d2a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`08972ae0 fffff880`100382bb : 00000000`00000102 00000000`00000008 00000000`000b0d2a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`08972b10 fffff880`1000b2c6 : ffffffff`ff676980 fffffa80`0a9e9010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`08972bb0 fffff880`10037e7a : 00000000`00000000 fffffa80`0c99a3c0 00000000`00000080 fffffa80`0a9e9010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`08972cc0 fffff800`02f1e47a : 00000000`fffffc32 fffffa80`0ac05b60 fffffa80`05aef040 fffffa80`0ac05b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`08972d00 fffff800`02c5dda6 : fffff800`02df9e80 fffffa80`0ac05b60 fffff800`02e07c40 fffff880`01628b14 : nt!PspSystemThreadStartup+0x5a
fffff880`08972d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
sgfxk64+53c0
fffff880`10edf3c0 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_NAME:  sgfxk64+53c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: sgfxk64

IMAGE_NAME:  sgfxk64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51813ae3

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_sgfxk64.sys

BUCKET_ID:  X64_0x116_IMAGE_sgfxk64.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_sgfxk64.sys

FAILURE_ID_HASH:  {13aa5170-ceed-1880-e41e-93cd009295f4}

Followup: MachineOwner
---------

2: kd> lmvm sgfxk64
start             end                 module name
fffff880`10eda000 fffff880`10f02000   sgfxk64  T (no symbols)           
    Loaded symbol image file: sgfxk64.sys
    Image path: \SystemRoot\system32\drivers\sgfxk64.sys
    Image name: sgfxk64.sys
    Timestamp:        Wed May 01 21:25:15 2013 (51813AE3)
    CheckSum:         0002B169
    ImageSize:        00028000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

kelvingl · Jun 24, 2014

Arc said:

Hi kelvingl.

Both the crash dumps are pointing to SMSC WDDM Graphics Display Driver Service (c:\windows\system32\drivers\sgfxk64.sys).

Apparently it is not something that you need. Better you uninstall it.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Let us know the results.
_______________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80089194e0, fffff88010edf3c0, 0, 2}

*** WARNING: Unable to verify timestamp for sgfxk64.sys
*** ERROR: Module load completed but symbols could not be loaded for sgfxk64.sys
Probably caused by : sgfxk64.sys ( sgfxk64+53c0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80089194e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010edf3c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
sgfxk64+53c0
fffff880`10edf3c0 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`08972988 fffff880`10f5f000 : 00000000`00000116 fffffa80`089194e0 fffff880`10edf3c0 00000000`00000000 : nt!KeBugCheckEx
fffff880`08972990 fffff880`10f5ed0a : fffff880`10edf3c0 fffffa80`089194e0 fffffa80`0ac1dc00 fffffa80`0a9e9010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`089729d0 fffff880`1000ff07 : fffffa80`089194e0 00000000`00000000 fffffa80`0ac1dc00 fffffa80`0a9e9010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`08972a00 fffff880`10039b75 : 00000000`ffffffff 00000000`000b0d2a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`08972ae0 fffff880`100382bb : 00000000`00000102 00000000`00000008 00000000`000b0d2a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`08972b10 fffff880`1000b2c6 : ffffffff`ff676980 fffffa80`0a9e9010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`08972bb0 fffff880`10037e7a : 00000000`00000000 fffffa80`0c99a3c0 00000000`00000080 fffffa80`0a9e9010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`08972cc0 fffff800`02f1e47a : 00000000`fffffc32 fffffa80`0ac05b60 fffffa80`05aef040 fffffa80`0ac05b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`08972d00 fffff800`02c5dda6 : fffff800`02df9e80 fffffa80`0ac05b60 fffff800`02e07c40 fffff880`01628b14 : nt!PspSystemThreadStartup+0x5a
fffff880`08972d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
sgfxk64+53c0
fffff880`10edf3c0 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_NAME:  sgfxk64+53c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: sgfxk64

IMAGE_NAME:  sgfxk64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51813ae3

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_sgfxk64.sys

BUCKET_ID:  X64_0x116_IMAGE_sgfxk64.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_sgfxk64.sys

FAILURE_ID_HASH:  {13aa5170-ceed-1880-e41e-93cd009295f4}

Followup: MachineOwner
---------

2: kd> lmvm sgfxk64
start             end                 module name
fffff880`10eda000 fffff880`10f02000   sgfxk64  T (no symbols)           
    Loaded symbol image file: sgfxk64.sys
    Image path: \SystemRoot\system32\drivers\sgfxk64.sys
    Image name: sgfxk64.sys
    Timestamp:        Wed May 01 21:25:15 2013 (51813AE3)
    CheckSum:         0002B169
    ImageSize:        00028000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

http://pcsupport.about.com/od/fixtheproblem/tp/clearcmos.htm

Hello Arc, thanks for the answer.

I installed windows 8.1 after the first post, and downloaded all the drivers from the hp support site. In 2 days i received no bsod, but something similar, like pc-freezing. In some games, after loading from the menu, when the gpu's should switch, at that time pc just freezes. I have to mention that i downloaded that SPTD, but my Uninstall button was grey. I don't have any d-tools or similar programs installed, and i do not overclock, i don`t know was in my mind to do that anyway.

also: i found something weird: sometimes my games go into taskbar and i can't switch to them anymore, even from task manager

Thanks for the help

Arc · Jun 24, 2014

What have you done with SMSC WDDM Graphics Display Driver Service?

Also, take a test. Set the dedicated GPU as the primary GPU. Either CCC has an option to do it, or it is there in the BIOS. Does it still BSOD in the same way, while switching graphics?

kelvingl · Jun 24, 2014

Arc said:
What have you done with SMSC WDDM Graphics Display Driver Service?

Also, take a test. Set the dedicated GPU as the primary GPU. Either CCC has an option to do it, or it is there in the BIOS. Does it still BSOD in the same way, while switching graphics?

sorry, but, what does that driver do? and how i uninstall it?

i can't set it it in CCC, neither in bios, i think because it's an HP laptop

Slartybart · Jun 25, 2014

kelvingl said:
.....
I installed windows 8.1 after the first post, and downloaded all the drivers from the hp support site. In 2 days i received no bsod, but something similar, like pc-freezing.

In some games, after loading from the menu, when the gpu's should switch, at that time pc just freezes. I have to mention that i downloaded that SPTD, but my Uninstall button was grey.

I don't have any d-tools or similar programs installed, and i do not overclock, i don`t know was in my mind to do that anyway.

also: i found something weird: sometimes my games go into taskbar and i can't switch to them anymore, even from task manager

Thanks for the help

Hi kelvingl,

Before any further troubleshooting takes place, I'd like you to manually run Windows Update (WU) until there is nothing offered. Make sure you look in the optional updates and select all drivers from the to be installed.
This will make sure that all drivers and other WU are installed before trying to solve an issue.

You probably had a better base of drivers when you install Win8 - but then chose to visit the HP site and download drivers. That wasn't necessary and might be contributing to the issue(s) on your machine.

So, the first order of business is to "stabilize" your system with drivers and installing all updates from WU. I's a shame, but you might have to roll back drivers to get the best ones from WU - I'm not sure. See what you get without rolling back first.

Then you can start troubleshooting if necessary. The trick to finding a solution to an issue is
A known set of software
making one or two changes and testing.

Installing Win8 and putting HP supplied drivers over top of Windows supplied drivers was a big change.
So you'll need to get to a good base though Windows Update.

Go through the WU exercise and see how the machine works.

kelvingl · Jul 11, 2014

Slartybart said:
kelvingl said:

.....
I installed windows 8.1 after the first post, and downloaded all the drivers from the hp support site. In 2 days i received no bsod, but something similar, like pc-freezing.

In some games, after loading from the menu, when the gpu's should switch, at that time pc just freezes. I have to mention that i downloaded that SPTD, but my Uninstall button was grey.

I don't have any d-tools or similar programs installed, and i do not overclock, i don`t know was in my mind to do that anyway.

also: i found something weird: sometimes my games go into taskbar and i can't switch to them anymore, even from task manager

Thanks for the help

Click to expand...

Hi kelvingl,

Before any further troubleshooting takes place, I'd like you to manually run Windows Update (WU) until there is nothing offered. Make sure you look in the optional updates and select all drivers from the to be installed.
This will make sure that all drivers and other WU are installed before trying to solve an issue.

You probably had a better base of drivers when you install Win8 - but then chose to visit the HP site and download drivers. That wasn't necessary and might be contributing to the issue(s) on your machine.

So, the first order of business is to "stabilize" your system with drivers and installing all updates from WU. I's a shame, but you might have to roll back drivers to get the best ones from WU - I'm not sure. See what you get without rolling back first.

Then you can start troubleshooting if necessary. The trick to finding a solution to an issue is
A known set of software
making one or two changes and testing.

Installing Win8 and putting HP supplied drivers over top of Windows supplied drivers was a big change.
So you'll need to get to a good base though Windows Update.

Go through the WU exercise and see how the machine works.

hello, and thanks for the answer.

i did that, but no solving. my laptop stucks when the graphic card should start running. i can't move the mouse and the laptop gets freezed. i reinstalled the 8.1 win, cleanly installing the graphic driver again, everything seems alright in device manager, but i still have the freeze problem. sometimes i can run games without any problem, sometimes can't. if i can extract any info about crashes tell me and i`ll do, i`m quite disperate. also, should i run any gpu test to test my hardware? maybe because the short overclock, something got broken, or any driver conflicts, i don`t know.... i`m tired of reinstalling the OS and the gpu driver.....

le : my laptop get freezed, but no bsod.. i must manually shut down

le2 : an friend told me about a probable cause: the gpu gets too hot so the cpu shuts down. that explains what happens to me. also, i did a test : right before my laptop gets freezed, all the 4 cpu's go to 100%, then the laptop gets freezed. also, after the freeze, the laptop take some time to even start bios, sign that the processor doesn`t start imo. how can i deal with this? what should i do? i already bought an cooler for the laptop. i have to say that before buying the cooler, i had no problem with bsod's and freezes, and now, 2 weeks after i bought it, i get only bsod's and freezes. the cooler has no driver, its connected via usb like others, so its definetely not a driver problem. it could be about dust? a dust-clear should solve all my problems?

Slartybart · Jul 12, 2014

Cleaning the air vents is a good idea, see:
Reducing Heat Inside the PC to Prevent Overheating

Follow this tutorial to provide the current operating environment of your machine.
http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

Please also run the following:
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

These two reports provide a lot of information that might be helpful in solving the freezing issue.

It seems as though you are no longer experiencing the BSOD and that's good.

Thanks

kelvingl · Jul 12, 2014

Slartybart said:
Cleaning the air vents is a good idea, see:
Reducing Heat Inside the PC to Prevent Overheating

Follow this tutorial to provide the current operating environment of your machine.
http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

Please also run the following:
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

These two reports provide a lot of information that might be helpful in solving the freezing issue.

It seems as though you are no longer experiencing the BSOD and that's good.

Thanks

thanks for the answer. i m done with trying things by myself, i think i`ll go with it at an service, because seems that suddenly the keyboard is not working anymore, and the driver does not identify the keyboard hardware.. maybe the laptop was overheating to much that could have burn something on the keyboard hardware? i`m so mad right now that i ll throw it by the window if anything more occurs

thanks again for your effort helping me

kelvingl · Jul 18, 2014

i`m back again. i solved the keyboard issue with a simple battery removal. i did not went to a laptop service because i may lose my warranty, and my warranty does not cover the dust removal

. so i did what Slartybart told me to do from the 2nd step.

speccy snapshot : http://speccy.piriform.com/results/e0fuYHxBPaKnQrMBG53Azc0

MGA diagn tool :

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F2CDX-CCM8D-9D6T9
Windows Product Key Hash: DHpBjsN6nzQwKc/mOa35JQ8jtF8=
Windows Product ID: 00261-50000-00000-AA165
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 6.3.9600.2.00010100.0.0.048
ID: {EF8405B5-0CBD-4A42-9FAF-B0C33AB26442}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 8.1 Pro
Architecture: 0x00000009
Build lab: 9600.winblue_gdr.140330-1035
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EF8405B5-0CBD-4A42-9FAF-B0C33AB26442}</UGUID><Version>1.9.0027.0</Version><OS>6.3.9600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9D6T9</PKey><PID>00261-50000-00000-AA165</PID><PIDType>0</PIDType><SID>S-1-5-21-2531792558-3576269848-1489850859</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="7"/><Date>20130529000000.000000+000</Date></BIOS><HWID>A3C63907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="34078782"/><App Id="02" Version="10" Result="260"/><App 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Spsys.log Content: 0x80070002

Licensing Data-->
N/A, hr = 0x80070424

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAQACAAAAAwABAAEAonasZSqYqh6y8apU9HEQAuRI/EXGj8jIxmqWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  DBGP			HPQOEM		183E    
  FACP			HPQOEM		SLIC-MPC
  APIC			HPQOEM		183E    
  BOOT			HPQOEM		183E    
  HPET			HPQOEM		183E    
  WDAT			HPQOEM		183E    
  FPDT			HPQOEM		183E    
  MCFG			HPQOEM		183E    
  UEFI			HPQOEM		183E    
  ASF!			HPQOEM		183E    
  SSDT			HPQOEM		INSYDE  
  ASPT			HPQOEM		183E    
  SSDT			HPQOEM		INSYDE  
  SSDT			HPQOEM		INSYDE  
  SSDT			HPQOEM		INSYDE

thanks

Slartybart · Jul 18, 2014

Please update your System specs - it threw me off.
You're running Win8.1 Pro according to the data you posted.

I'll keep digging in the Speccy output to see if anything becomes apparent.

Slartybart · Jul 18, 2014

First glance:
AMD Hydra, do you have more than one monitor?
HYDRAVISION - For RADEON and Mobile ATI Products

If not, launch Catalyst Install Manager (CIM)
Control Panlel > Programs and Features > AMD Catalyst > Uninstall > Custom
Uninstall
Hydra
and
Catalyst Control Center (CCC) - only used for overclocking, which you said you did once, but stopped OCing

I'm not certain Hydra is included in CIM, but that's the logical place.

After that, follow this tutorial to limit the startup items (2nd step of trouble shooting in the tutorial is to limit services, then add them back in one at a time to try and find out if a particular service is causing an issue)
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Still digging.

Slartybart · Jul 18, 2014

The Speccy report shows different AMD hardware than your System Specs.

ATI AMD Radeon HD 7600M Series
Manufacturer: ATI
Model: AMD Radeon HD 7600M Series
Device ID: 1002-6840
Subvendor: HP (103C)
GPU Clock: 500.0 (600.0) MHz
Driver version: 14.100.0.0
Memory Type: HyperMemory
Memory: 2048 MB

Some additional information - install order for dual graphics seems to be important.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712
Select the exe version
AMD Catalyst Notebook Display Driver
It's interesting to note that the 14.4 package mentions AHCI issues, but the mobility package does not. Speccy shows the std MS AHCI controller - I'll look into that later. I think it should be an Intel controller. Tis is probably why AMD took their AHCI controller out of the GPU package.

AMD Catalyst Driver said:

AMD has received feedback that some users are unable to install the Catalyst 14.4 driver on some motherboards with AMD chipsets. We have investigated the issue and have determined that it was caused by the AHCI driver component that was included with the driver package.

We have therefore removed the AHCI driver component from the driver package and will be providing it as a separate download.

If you were affected by this issue, we recommend you download and install this updated version of the driver.

Before installing this driver, please ensure you have uninstalled the previous driver using the Add/Remove programs option in the Control Panel and also deleted the installation folder for the previous driver. This folder can be found at the following locations:
C:/AMD/support/14-4-win7-win8-win8.1-64-dd-ccc-whql
or
C:/AMD/support/14-4-win7-win8-win8.1-32-dd-ccc-whql
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 7, Windows 8 and Windows 8.1:

Display Driver ver. 14.10.1006
OpenCL(tm) Driver ver. 10.0.1348.5
Catalyst Control Center
HydraVision

Click to expand...

In any case, it's always wise to uninstall the AMD GPU driver first
How-To Uninstall AMD Catalyst Drivers From A Windows Based System
How-To Install AMD Catalyst? Drivers For A Windows® Based System

That's plenty to chew on for now. I'll read your replies when you post them.

Bill
.

kelvingl · Jul 21, 2014

Slartybart said:
The Speccy report shows different AMD hardware than your System Specs.

ATI AMD Radeon HD 7600M Series
Manufacturer: ATI
Model: AMD Radeon HD 7600M Series
Device ID: 1002-6840
Subvendor: HP (103C)
GPU Clock: 500.0 (600.0) MHz
Driver version: 14.100.0.0
Memory Type: HyperMemory
Memory: 2048 MB

Some additional information - install order for dual graphics seems to be important.

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23885&lang=eng&ProdId=3712
Select the exe version

AMD Catalyst Notebook Display Driver
It's interesting to note that the 14.4 package mentions AHCI issues, but the mobility package does not. Speccy shows the std MS AHCI controller - I'll look into that later. I think it should be an Intel controller. Tis is probably why AMD took their AHCI controller out of the GPU package.

AMD Catalyst Driver said:

AMD has received feedback that some users are unable to install the Catalyst 14.4 driver on some motherboards with AMD chipsets. We have investigated the issue and have determined that it was caused by the AHCI driver component that was included with the driver package.

We have therefore removed the AHCI driver component from the driver package and will be providing it as a separate download.

If you were affected by this issue, we recommend you download and install this updated version of the driver.

Before installing this driver, please ensure you have uninstalled the previous driver using the Add/Remove programs option in the Control Panel and also deleted the installation folder for the previous driver. This folder can be found at the following locations:
C:/AMD/support/14-4-win7-win8-win8.1-64-dd-ccc-whql
or
C:/AMD/support/14-4-win7-win8-win8.1-32-dd-ccc-whql
Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows 7, Windows 8 and Windows 8.1:

Display Driver ver. 14.10.1006
OpenCL(tm) Driver ver. 10.0.1348.5
Catalyst Control Center
HydraVision

Click to expand...

In any case, it's always wise to uninstall the AMD GPU driver first
How-To Uninstall AMD Catalyst Drivers From A Windows Based System
How-To Install AMD Catalyst? Drivers For A Windows® Based System

That's plenty to chew on for now. I'll read your replies when you post them.

Bill
.

hello, and thanks for helping me

i did that plus removing hydra, but the problem still persist. plus, sometimes, after the freeze i receive the whea_uncorrectable_error with the following log in the event manager :

Code:

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Internal Timer Error
Processor APIC ID: 2

The details view of this entry contains further information.

this happens only when i start to play a game, when the radeon switches on but not always ( for example, yesterday i had no problem with bsod's or freezing )

if i could provide further information, please tell me, i`m so tired of this issue

big thanks again, i appreciate it so much

kelvingl · Jul 21, 2014

Update: i uninstalled everything, and installed the amd driver from the hp site. the problem is that every game i launch tells me 'Cannot create d3d device', but my dxdiag tells me that i got d3d accel and my directx version is 11

Slartybart · Jul 21, 2014

I'm not sure what to tell you.

A few things I did determine
1) The std AHCI probably should be Intel. Download and install the softpaqs from HP
Intel Chipset: Intel Chipset Installation Utility and Driver - HP Pavilion g6-2303sq Notebook PC | HP® Support
Intel IME: Intel Management Engine Interface (MEI) Driver - HP Pavilion g6-2303sq Notebook PC | HP® Support

2) The AMD graphics softpaq includes the Intel graphics driver (8.15.10.2669), but HP offers an updated version of the Intel graphics driver (10.18.10.3277)
You said you installed the AMD driver from HP, I suggest updating the Intel driver
Intel High-Definition (HD) Graphics Driver - HP Pavilion g6-2303sq Notebook PC | HP® Support

3) Cannot create d3d device I don't play many games and I've never used Steam, but there are a few references:
https://support.steampowered.com/kb_article.php?ref=1740-IMNO-4856
Basically says: Windows Update and make sure .NET is up-to-date. It also says to update your graphics driver.
The clincher might be this:

If the crash persists, set the following launch option:
Go to Steam's Library.
Right-click on the affected game.
Go to Properties > General > Set launch options...
Type in -dxlevel 81.
Click OK.

Note: if you are attempting to play Left 4 Dead, Left 4 Dead 2, Portal 2, or Counter-Strike: Global Offensive, you must set your launch option to -dxlevel 90 instead.

There is also this on the Steam forum which mentions running the game in a lower resolution.
Failed to create D3D device! - Steam Users' Forums

AS long as you're certain that you've updated Windows, that you have the Intel drivers installed (above) and the graphics drivers installed, then there's not much more I can help you with to solve the issue.

and.... if the Steam references don't help .. I'm stumped!

Post back if anything changes after you verify and update the drivers or apply the suggestions from the Stem site.

If you get another BSOD, please follow the BSOD posting instructions so other members can analyze the dump(s).

Thanks,

Bill
.

kelvingl · Jul 23, 2014

did everything you said, except installing Intel High-Definition (HD) Graphics Driver - HP Pavilion g6-2303sq Notebook PC | HP® Support, because at the setup i was told 'you don`t meet the minimum requirements'

well, reinstalling ( i think for the 20th time in 1 month ) the latest driver from amd solved the issue with d3d.
also, i updated each driver to the last update via device manager

everything went well for about a day, when i faced again the freeze issue. but, this time i found that the error 'Display driver amdkmdap stopped responding and has successfully recovered.' causes me these freezes, i know this because sometimes the display flicks and then the laptop freezes. sometimes goes black and back and shows me the error, sometimes just freezes

thanks again

Slartybart · Jul 23, 2014

Thanks for the update.

I'm still stumped, but I can ask for current information about your system. You've changed some things and the precious reports are out of date.

The first two you've done befre. The 3rd one is a new request: Doesn't Do Squat (DDS)-build a report that contains information similar to the other two tools, but it might pick up some piece of information that the other two do not.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

DDS Download
Two log files will be opened in your text editor when DDS is finished.
Please attach both files to a post so members can analyze the contents.

Thanks,

Bill
.

kelvingl · Dec 20, 2014

Slartybart said:
Thanks for the update.

I'm still stumped, but I can ask for current information about your system. You've changed some things and the precious reports are out of date.

The first two you've done befre. The 3rd one is a new request: Doesn't Do Squat (DDS)-build a report that contains information similar to the other two tools, but it might pick up some piece of information that the other two do not.

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html

DDS Download
Two log files will be opened in your text editor when DDS is finished.
Please attach both files to a post so members can analyze the contents.

Thanks,

Bill
.

Hello.
I have not been replying because the issue disappeared for a while. It seemed to work some time cleaning some dust using an air-compressor, laptop causing only some resets of videocard driver while playing games for 1-2 minutes.

Now it seems that the laptop is causing laptop either a freeze with no bsod, either a bsod containing WHEA_UNCORRECTABLE_ERROR. I have monitored the temperatures, and they occur when its temperature is around 60°C.

the speccy snapshot : http://speccy.piriform.com/results/p2XgnRAHiyqnGuG2kosTsYG
the dm report is attached below
i could not run the DDS, reporting this error: "DDS is not meant to run in 'Compatibility Mode'." , and i can't find any Run as Administrator in properties.
aditionally, i ran a Windows Memory Diagnostic and an IntelBurnTest and no issues were found
also i ran a System File Checker with some issues listed in a log below, in CBS.rar

thank you

BSOD in vid games, error 0x116

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