A couple of issues - Windows Update / Repair install 'canceled' long

[lrw]

Hi,

It all started pretty innocently. I first noticed a problem when the Windows update flag had a red marker on it. So I dug a little deeper to find out that Windows update was failing. It seems it could not do the check for updates any longer for some reason. This did happen suddenly and no recent changes were made to my system before this happened. I searched this forum and googled until the cows came home and ended up trying a few solutions that seemed reasonable - Deleting the contents of Software distribution, running CHKDSK. Neither of these helped. I tried another suggestion - sfc /scannow which could not run so I tried running it from a command prompt boot up. That did not work either. So, I kept going with the suggestions I have seen. I did find one suggestion to download the latest Windows Update readiness thingy from Microsoft which made the red splat on the windows update flag go away but still could not run windows update. Always comes back with the same error 80070002.

My last resort before contacting the forum was to try a windows upgrade from the original DVD that I got when I bought the system about 2 yrs ago. Well this did not help either as it fails after going through a bunch of preliminaries and then states 'The upgrade was canceled' 'setup can't continue'. Not sure if that spelling error on the 'canceled' is a clue to something bad?

If anyone can help me sort out this fine mess, I will really appreciate it. Of note, everything else seems to be working normally on the system, which is the one on my profile - Win 7 Pro 64-bit SP1.

Cheers,
LRW

 

[RogerR]

Have you read this thread?

http://www.sevenforums.com/performa...7-troubleshooter-error-code-0x80070002-2.html

 

[lrw]

Have you read this thread?

http://www.sevenforums.com/performa...7-troubleshooter-error-code-0x80070002-2.html

Thanks RogerR. I'll look through and try out some of those tomorrow.

Regards,
lrw

 

[lrw]

Tried all the suggestions in that link, RogerR. Reinstalled .NET even though I already had the latest one. Rebooted after that and the powrshell commands also. Tried running Windows update and still getting the same 80070002 error. Running sfc /scannow from elevated prompt still giving me the same error:

Windows Resource Protection could not perform the requested operation.

Regards,
lrw

 

[lrw]

- tried to fix registry entry but no luck with psexec, any tricks?

I found some seemingly sound advice about how to fix part of my problems which is that sfc won't run which may also be directly related to why windows update also fails. I found that in this thread:
http://www.sevenforums.com/windows-...indows-7-update-error-80070002-story-fix.html

After reading that thread, I tried running sfc /scannow and located the source of my 80070002 error. In the CBS.log, it shows that it can not find the value of this registry key:

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoFt-windows-p..-localspl-licensing_31bf386ad364e5_none_05bb766c7c3a33fa\v!6.17600.1685

Sure, enough when I try to view the key or delete it or anything else to it, it gives this error:
Error Opening Key.

I have tried to edit the registry by running PSTools from an elevated prompt but it gets the same errors. Something very odd about that whole branch:
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies

There are literally thousands, if not tens of thousands of similar named keys and they all get the same error when trying to expand them.

Any thoughts or helpful ideas are needed. I am hoping I can find a way to kill these bad reg entries so that I don't need to rebuild this system yet.

Cheers,
lrw

p.s. if there is a better forum topic that deals with bad registry stuff, let me know.

 

[lrw]

additional notes

I have tried renaming, deleting the registry keys with numerous tools, such as psexec, registrar registry manager, runassystem and no joy. All get errors trying to rename or delete these keys. I am about to throw this box somewhere soon. Also tried PC Hunter.

Regards,
lrw

 

[Layback Bear]

Irw I would suggest completing this tutorial by Brink.
Their is a good chance it will shine some light on your problem.



http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[lrw]

Irw I would suggest completing this tutorial by Brink.
Their is a good chance it will shine some light on your problem.



http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

OK, I think you meant for me to post this? If not, I may need a further nudge:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JJQ72-Q8RGQ-XKV8Y
Windows Product Key Hash: pwdZxCW8yZfiH+hjyg3/ortIi60=
Windows Product ID: 00371-OEM-9044803-84585
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {1DB9519E-97A5-41CA-B2FD-FA330BA361CF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1DB9519E-97A5-41CA-B2FD-FA330BA361CF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XKV8Y</PKey><PID>00371-OEM-9044803-84585</PID><PIDType>3</PIDType><SID>S-1-5-21-1780786339-1757879575-927286815</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602</Version><SMBIOSVersion major="2" minor="6"/><Date>20110913000000.000000+000</Date></BIOS><HWID>06793307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-448-084585-02-1033-7601.0000-0122012
Installation ID: 014262808046009896425984695264204006244022618670260172
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XKV8Y
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/5/2014 4:42:47 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln3Ci/TRfOkaXfrXaPh2FXBMLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC

Same details of problem - currently can run windows update or sfc /scannow. Both show errors in CBS.log which point to a very bizarre issue with my registry l- missing file, which I can see but it won't let me rename/delete it no matter which super tools I have tried.

Regards,
lrw

 

[Layback Bear]

I have went back to the ranch and requested for more help analyzing your log.
Sometimes it takes a little time so just hang in there.

 

[NoelDP]

There's no problem in the MGADiag report.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[lrw]

Hi NoelDP,

Glad to know that MGADiag looks OK. Here's a link to the COMPONENTS hive.

https://onedrive.live.com/redir?resid=F24A6BD699BE7A97!495&authkey=!AC2UpAiuWVbPR8o&ithint=folder,7z

Best Regards,
lrw

 

[gregrocker]

The registry key which is problematic I've seen before, part of AMD's Catalyst bloatware and another reason not to install bloatware unless you absolutely need a component of it, instead of just the driver.

I don't know whether that is what's corrupted your system but Noel should be able to get you sorted as he reads these logs like an eagle.

If not then the consolation is that you get the best install of Win7 in the world, providing you stick with the steps in Clean Reinstall Windows 7 which has been used by over a million consumers to do a perfect reinstall without a single complaint.

 

[NoelDP]

There are a number of nasty errors in the file - I've fixed what I can see, but I suspect that the only long-term fix is going to be a repair install, if not a clean one...

I have to reboot before I can even access the file to upload it

 

[lrw]

Fingers crossed that I don't need a reinstall but will bite that bullet if there's no way around. Good to know that there's a super clean way to do it.

Cheers,
lrw

 

[NoelDP]

I've uploaded a file - irwaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]COPY "%userprofile%\desktop\irwaa\COMPONENTS" C:\Windows\System32\config[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"] [/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"].

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[lrw]

I've uploaded a file - irwaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

[COLOR=black][FONT=Segoe UI]IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT=Segoe UI]REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT=Segoe UI]COPY "%userprofile%\desktop\irwaa\COMPONENTS" C:\Windows\System32\config[/FONT][/COLOR]

[COLOR=black][FONT=Segoe UI].[/FONT][/COLOR]

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

Hi NoelDP,

Will get to this in a couple of hours but wanted to a) thank you for your efforts so far b) I have not run any previous CheckSUR scans (at least explicitly) - not sure what that procedure is.

Cheers,
lrw

 

[lrw]

@NoelDP,

So far so good. Commands worked perfectly. I figured out how to run the CheckSUR, which is running now. Should finish soon and I'll post an update with the log as soon as it does.

Cheers,
lrw

 

[lrw]

NoelDP,

Here's the CheckSUR.log, down to 9 errors:

https://onedrive.live.com/redir?resid=F24A6BD699BE7A97!497&authkey=!ANsqgTQXtpdhtZk&ithint=file,log

I haven't tried running sfc /scannow or windows update for fear that what was undone by replacing COMPONENTS may return. Please advise if that is safe to try.

Cheers,
Lrw

 

[NoelDP]

OK - here's a second attempt...


I've uploaded a file - irwab.zip - to my OneDrive at Noel's OneDrive
Please download and save it to your desktop.
Right-click on the file and select Extract All, and save to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the following commands.

[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"]COPY "%userprofile%\desktop\irwab\COMPONENTS" C:\Windows\System32\config[/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"] [/FONT][/COLOR]
[COLOR=black][FONT="Segoe UI"].

If you get an error with either command, STOP THERE - do not reboot! - post for instructions.

Assuming both commands go OK, reboot, and run another CheckSUR scan - post the new CheckSUR.log file.

 

[lrw]

Here's the latest CheckSUR log:

https://onedrive.live.com/redir?resid=F24A6BD699BE7A97!498&authkey=!AKZstrCujAnLHFI&ithint=file,log

Cheers,
Lrw