BSOD driver_power_state_failure ntoskrnl.exe+74540

[MMa]

Hi experts
I'm having BSODs driver_power_state_failure around once a week since many months ; I've not been able to find a culprit driver, so I'm asking your help by sending the SF diagnostic tool's files, with the last 2 partial minidumps - which look quite similar (I had other ones with some differences shown by Nirsoft BlueScreenView).
I have a laptop at home, which I connect regularly through WIFI / VPN (Juniper Pulse) to my corporate network ; usually after some unattendance I find my PC with a blue screen ; but the last time I was at the office, someone took my charger, and a few minutes later I got the BSOD I think may be when the PC wanted to go to sleep mode.
I changed the settings to full memory dump ; I'll run the memory diagnostics as soon as possible.
Thanks in advance.
Marc

 

[Arc]

The BSOD was caused by Juniper.

BugCheck 9F, {3, fffffa80066c7bb0, fffff80000b9c518, fffffa800ade7990}

*** WARNING: Unable to verify timestamp for jnprna.sys
*** ERROR: Module load completed but symbols could not be loaded for jnprna.sys
[COLOR=Red]Probably caused by : jnprna.sys[/COLOR]

Followup: MachineOwner
---------

The driver is old.

    Image name: jnprna.sys
[COLOR=Red]    Timestamp:        Wed Jun 30 03:41:13 2010[/COLOR] (4C2A6F81)

You should update it. https://www.juniper.net/customers/support/

Let us know the result.

 

[MMa]

Thanks Arc

My Juniper product was in version 1.0: my corporate SCCM never updated it automatically ; I upgraded it to version 4.0.6.
I think it will solve my BSODs.

Is it possible to know the tool you used to produce the hint "Probably caused by ..." ?

Regards
Marc

 

[Golden]

Is it possible to know the tool you used to produce the hint "Probably caused by ..." ?

Windows Debugger (WinDBG)

WinDbg - Wikipedia, the free encyclopedia
http://www.sevenforums.com/tutorials/355137-windbg-install-configure-bsod-analysis.html