Solved Bsod, driver_power_state_failure

[shinsaber]

Hi

Recently, I have encountered BSOD with the same message DRIVER_POWER_STATE_FAILURE. I tried to update my drivers but the issue remains.

Anyone can take a look at it for me pls?

Sincerely
Quan Nguyen

 

[axe0]

Please run the DM Log Collector again, there are some important files missing.

 

[shinsaber]

Please run the DM Log Collector again, there are some important files missing.

Please find the new file attached

 

[axe0]

The size of that zip file is even smaller, thus more files missing.
Please try running below batch file (right click the file and choose to run as administrator)
View attachment 384643

The zip should contain

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp

files

 

[shinsaber]

I used the bat file you provided, and the result is still the same.

Edit: After restarted the PC, it worked anyway. I uploaded the new zip in here

 

[shinsaber]

Hello,

Anyone can help me with this?

 

[axe0]

Hi shinsaber,

I'm sorry for the delay, due to the edit you made and the fact that nobody will get a notification when someone edits his/her post I wasn't aware of it.

In your hosts file I noticed the following

127.0.0.1 validation.sls.microsoft.com

127.0.0.1 genuine.microsoft.com
127.0.0.1 mpa.one.microsoft.com

Because the file that allows me to validate your activation a bit is missing I ask that you post a report of Windows Genuine and Activation Issue Posting Instruction so I can validate your activation. If your validation seems fine then it is likely that your Office is non-genuine and you're requested to remove it per Forum Rule #4

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

 

[shinsaber]

You mean my Microsoft Office?

BTW, here is the report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QJRJ9-JGQ3X-Q2289
Windows Product Key Hash: pkj7QismGaZvxHZ6Ppdc5hLu06Y=
Windows Product ID: 00426-069-6735527-86133
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C003030E-1A6F-4275-9272-2EB02E9F759F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C003030E-1A6F-4275-9272-2EB02E9F759F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q2289</PKey><PID>00426-069-6735527-86133</PID><PIDType>5</PIDType><SID>S-1-5-21-3063111956-14727519-2885598363</SID><SYSTEM><Manufacturer>Notebook                        </Manufacturer><Model>W35xSTQ_370ST             </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>4.6.5</Version><SMBIOSVersion major="2" minor="7"/><Date>20130917000000.000000+000</Date></BIOS><HWID>B8063807018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-069-673552-00-2057-7601.0000-1492015
Installation ID: 018062681356469293783636019464568876407212777722462880
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q2289
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 07/04/2016 09:43:29

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EFD
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:26:2015 17:45
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEACraiXzQ56DSuYpz5TiDqs45IKmzuAMj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  ASF!            INTEL          HCG
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc
  SSDT            TrmRef        PtidDevc

 

[axe0]

You mean my Microsoft Office?

Yes, that is what I mean, those entries in the hosts file are indicative of a bypass for Microsoft software.

So far I understand the report, it looks fine

 

[shinsaber]

You mean my Microsoft Office?

Yes, that is what I mean, those entries in the hosts file are indicative of a bypass for Microsoft software.

So far I understand the report, it looks fine

I uninstalled the Office and ran the bat file. It gave me this TMP file

https://onedrive.live.com/redir?resid=B720EC9A0DB63C97!133&authkey=!AFSBdIYOAsMydho&ithint=file,TMP

 

[axe0]

A temp file may be created for collecting the data, but it should create a zip file.

 

[shinsaber]

I rerun it, here is the file

 

[axe0]

Uninstall ESET and use Microsoft Security Essentials as alternative
How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?—ESET Knowledgebase

fffff880`033b3e88  fffff880`041045d8Unable to load image \SystemRoot\system32\DRIVERS\eamonm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys
 eamonm+0xc85d8

 

[shinsaber]

Uninstall ESET and use Microsoft Security Essentials as alternative
How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?—ESET Knowledgebase

fffff880`033b3e88  fffff880`041045d8Unable to load image \SystemRoot\system32\DRIVERS\eamonm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys
 eamonm+0xc85d8

Is there any way else? I have subscribed for ESET for a long time and honestly I don't trust MSE at all. Paid more than 80£ for it and still have half of a year left before renewing.

Tried to disabled ESET while scanning and got this. Is this ok?

 

[axe0]

Disabling only isn't enough, because the drivers will still get loaded what will keep causing problems.

The uninstallation part is only temporary for the time of troubleshooting.

 

[shinsaber]

Disabling only isn't enough, because the drivers will still get loaded what will keep causing problems.

The uninstallation part is only temporary for the time of troubleshooting.

OK, I uninstalled ESET and rerun the dmlog

 

[axe0]

Driver verifier hasn't been suggested to use.

Disable driver verifier

• Open an admin command prompt
• Enter "verifier/reset" (without quotes)

 

[shinsaber]

Driver verifier hasn't been suggested to use.

Disable driver verifier

• Open an admin command prompt
• Enter "verifier/reset" (without quotes)

I have done that. What should I do now?

 

[axe0]

What is the support page for your laptop? I can't find any proper site.
The last cash was caused by the bluetooth drivers, I hoped to find the support page already to complete my post.

 

[shinsaber]

I'm using Sager NP7352 (Clevo W350ST)

Sager Custom Laptops