HP EliteBook 8470p laptop, need help, doesn't work

[FFLFLL]

So a little background history, about a year ago I plugged in my headphones and no sound was coming through so I went to the playback devices and disabled the laptop speakers in attempt that it would default the headphones and play out of them, which it did.

About a year later I finally stopped using the headphones and enabled the speakers again but for some reason sound won't play out of the laptop anymore. I don't know what caused this problem but I for some reason if I play games on my laptop no sound comes out anymore. Using Skype and watching videos anywhere else works but as soon as I launch a game there's never any audio.

I have barely any knowledge on computers and would like someone to guide me through and help me fix this! Thank you in advance.

 

[oscer1]

Hi welcome to sever forum

i would start by reinstalling the sound driver from hp support site for your model HP Support, Drivers, Contact and Help Forums | HP® Support

 

[FFLFLL]

Hi welcome to sever forum

i would start by reinstalling the sound driver from hp support site for your model HP Support, Drivers, Contact and Help Forums | HP® Support

I think I know how to do this but i'll ask just in case.
To reinstall the driver, must I first delete the driver in the Device Manager? under the Sound, video and gaming tab?

 

[oscer1]

no you dont need to can just install over it but won't hurt to uninstall first.

 

[FFLFLL]

I have just reinstalled my driver and restarted my laptop but nothing seems to be fixed, and now I can't hear anything. Skype and any other type of audio has stopped playing

 

[oscer1]

Did not see that coming. Make sure default play back is set to speakers. Check device manager for any errors. Could go back to the earliest restore point.

 

[FFLFLL]

I figured out that if I disable the speakers, I can hear things out of my headphones again, but still not on games and only on Skype, videos, music, etc...

I think I figured out the problem though, for some reason my laptop won't default the speakers or the headphones. Whenever I click default device, it doesn't do anything or default it as the option to keep defaulting it will still appear there.

 

[FFLFLL]

Im thinking by disabling the speakers it forced headphones into being the default device, but for some reason it doesnt work the other way around. If i default the headphones it won't play anything out of the speakers