Solved BSOD when putting the computer to sleep or hibernate

[gjl9109]

My HP DV7-7135US has begun recently begun crashing while going to sleep. I've had the laptop for several years and it randomly crashed when going to sleep or hibernate. It always hangs after turning off the sound (light goes out) but before turning off the wireless/bluetooth hardware and fingerprint reader. Sent the laptop to HP, their solution was to wipe and reload it. Still had issues. Reloaded my backup image and reinstall/repaired the wireless/bluetooth software, finger print software and drivers. It finally worked ok with occasional crashes for the past year. Last week while traveling it began to crash and get the BSOD. I have tried repeating my previous repairs with no luck. I don't know what is causing the system to crash now.

I greatly appreciate any help provided. Log files attached.

 

[Laith]

Install the latest updates from Windows Update.

 

[gjl9109]

Thanks for the help.
I got the latest update, rebooted and tried putting the laptop to sleep. I went to sleep perfectly and woke back up fine. I used it for about two hours, closed the lid and it hung. I had to press the power button to power it down. Since I pushed the power button there was no .dmp file.
I opened Bluescreenviewer and this was the last .dmp file info: ntoskrnl.exe ntoskrnl.exe+e5b92 fffff800`0321e000 fffff800`03805000 0x005e7000 0x54b5f6ff 1/13/2015 11:56:31 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18717 (win7sp1_gdr.150113-1808) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
Next it hangs, I'll let it crash and see if it's the same error.

 

[Laith]

Hm, run Display Driver Uninstaller(DDU)
Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again and you should be good to go! This is the guide for DDU: http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[habibalex]

I started getting random BSOD on 2/12 after a windows update (i think). I think it is when the computer goes to sleep the bsod happens as im never around when it does. I tried doing a system restore to 2/11 but that didn't help either. I updated all my drivers and i am still having issues. Going to run memtest86 tonight to see if my memory has gone bad.

 

[Laith]

Okay, if it passes check your harddrive: http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

 

[gjl9109]

Laith,
I ran DDU and reinstalled the video drivers as suggested. I got the laptop to go to sleep once. It crashed the second time I tried. I ran Bluescreenviewer again and the only common denominator is the ntoskrnl.exe aty bug check 0x0000009f. I searched Google and found a link to SevenForums for a Hotfix from Microsoft. I ran the Hotfix for Windows (KB2459268). The laptop went to sleep twice. I thought I finally had it fixed. It wasn't, the third time was a failure. I suspect the error is occurring when it tries to shut down the wireless/bluetooth module. I have the latest drivers from HP.
When the Sleep mode is successful the following happens:
1. The display goes dark.
2. The sound indicator light goes to orange (sound off) to completely off (dark).
3. The WiFi/Bluetooth light goes from White (on) to Orange (off) to Off (dark).
4. The power button goes from solid white (on) to blinking. The laptop is now asleep.

When it fails to go to Sleep:
1. The display goes dark.
2. The sound indicator light goes to orange (sound off) to completely off (dark).
3. The WiFi/Bluetooth light stays white (on).
4. The Power light stays solid white.
5 After some period of time the laptop shuts off.
6. Upon restart the warning message appears that Windows did not shut down properly and asks how to start.

I appreciate all the help. Any other suggestions?

 

[Laith]

Yes, your right. I looked up your event viewer and it seems like the TCP/IP NetBIOS is causing it. Update it

 

[gjl9109]

Laith,
I'm not sure what to do next. I've uninstalled and reinstalled all the network drivers and hardware. I've verified all the TCP/IP NetBIOS settings are correct. I've run the flush and refresh commands. All to no avail. The laptop always fails at the point of turning off the WiFi. It never has that issue when powering down though. I've getting ready to do a clean install of Windows 7 (probably on a SSD). That is not something I enjoy. Is there anything else you can think of to check?

 

[Laith]

One thing that comes to my mind is updating the BIOS, if that dosen't work you will have to replace the network/WiFi adapter.

 

[maxseven]

I've getting ready to do a clean install of Windows 7 (probably on a SSD). That is not something I enjoy.

Your thread caught my eye because I have a similar problem that has frankly been going-on for years and I've never fixed it.



But to your concern, you said you've always had random crashes on sleep/hibernate (i.e. from Day One) so I dunno that a clean reinstall is going to help? Have you done a sfc /scannow and come-up clean? I recently did a Repair Install, which was painful ENOUGH without doing a clean install, and it helped insofar as my sfc /scannow was fixed (I showed errors) but did nothing to help my crash-on-standby woes.

Doing a Repair Install keeps all your programs and files and many settings, but is still a PIA because it reverts Windows to the level of the DVD (or .iso file) you use and thus needs hundreds of Windows Updates after. So it still takes hours to do, though of course that is way less painful than starting-over from scratch to install all your programs after Windows.

 

[gjl9109]

Laith, maxseven,
The BIOS is up to date. I tried an experiment. I removed the wifi card and booted up, then put the computer to sleep. It worked perfect. I was able to put it so sleep five times in a row. I shut it down and reinstalled the wifi card. After boot up it went to sleep perfectly three times then it crashed. I've gone shopping. I have 250 gig SSD coming; mostly for the speed, not to solve the problem. I also ordered an Intel Dual Band Wireless-N 7260 wifi & bluetooth card. I mulled over ordering the same card as the original but decided I wanted a better and faster card. Hopefully it will be the solution to my issues.

I won't have the wifi card until next week. I'll let you know how it goes.

Again, thanks for all the help and suggestions.

 

[maxseven]

Yes, your right. I looked up your event viewer and it seems like the TCP/IP NetBIOS is causing it. Update it

One thing that comes to my mind is updating the BIOS, if that dosen't work you will have to replace the network/WiFi adapter.

Laith may I ask please what among the logfile reports led you to believe OP's problem was the NIC?

glj I hope the new adapter fixes your problem and that you come-back here to report, thanks.

 

[Laith]

If you look at the eventviewer report, you will see after the computer goes to sleep the TCP/IP NetBIOS is crashing which leads to a BSOD.

 

[gjl9109]

Status update. I installed the new NIC card yesterday. 24 in so far and my laptop goes to sleep everytime I close the lid. I've closed the lid probably a dozen times so far without any crashes. I'll see how it goes through the weekend before I consider it solved.

 

[Laith]

Good to hear.

 

[gjl9109]

It's been over a week since I installed the new NIC card. Not one single crash since. I'm going to consider my issue solved at this point. I'm figuring it was a bad NIC or crappy drivers. Thanks for pointing me in the right direction. I wish I had changed out the NIC card a year ago.

 

[Laith]

No problem, it is my duty to help.