Can't Change resolution back to default 1080, driver issue?

blackfire447

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I have an HP laptop with a 1920x1080 screen. It has always been that way, of course.

About 3 weeks ago while playing a game of league (as I have been for the past 4 years sadly) the game kept crashing and telling me my drivers were out of date. Since this was the first time I had played in a month or so and I've never updated my drivers I figured ok I'll do it. When it crashed it also changed my resolution to 1280x1024 for some reason, but I figured my drivers must've been messed up after 4 years.

I went online on AMD and found the most recent update for my laptop (I dl this: Desktop ) and after I did the game ran fine and my resolution went back to 1080. I did notice that the new drivers downloaded a new app to replace catalyst control center, its called like the AMD gaming center or something. The control center now says it can't open cause it has nothing it can change. I figured whatever it works.

Today I loaded up skype for an update, and when it finished updating my laptop froze. Upon restarting it I noticed it was back to this awful resolution, and I couldn't change it in the settings (the highest resolution it says the screen can go is 1280x1024)

I've uninstalled and reinstalled the drivers about 5 times now, and still nothing. I've tried using the original drivers from 2011, no dice. I really don't know what else it could be. Is there any way I can just force my screen to display as 1920x1080? Since obviously both the screen and graphics card are capable of handling it, the option just isnt there for some reason.

Thanks in advance!
 

My Computer My Computer

At a glance

Win 7 64-bitRadeon HD 6770M
Computer type
Laptop
Computer Manufacturer/Model Number
HP DV6tSE
OS
Win 7 64-bit
Graphics Card(s)
Radeon HD 6770M
Antivirus
Avast
Browser
Chrome

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
Ok I tried that, but the problem remained, any other ideas?
 

My Computer My Computer

At a glance

Win 7 64-bitRadeon HD 6770M
Computer type
Laptop
Computer Manufacturer/Model Number
HP DV6tSE
OS
Win 7 64-bit
Graphics Card(s)
Radeon HD 6770M
Antivirus
Avast
Browser
Chrome

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
Is it the same for another user account? http://www.sevenforums.com/tutorials/181024-user-account-create.html

Do you have an on-board GPU? Are you sure you are running AMD if so?

Did you try loading defaults in BIOS?

Yea it's the same for any user, and bios didn't help either.

I have an AMD Radeon HD 6770M which SHOULD be the gpu being used, but I fear that's the problem, its not getting used, and like I said catalyst control center no longer works, and just tells me "there are currently no settings that can be configured using AMD CCC" and I've tried uninstalling and reinstalling it as well and still nothing.

So like when I right-click on the desktop where there should be "select siwtchable graphics" there is nothing there to select, so I have no way to change any settings related to the GPU

Edit: To add to the strangeness, I can no longer put my computer into sleep or hibernate mode...Not sure if this is related, but seems weird...
 
Last edited:

My Computer My Computer

At a glance

Win 7 64-bitRadeon HD 6770M
Computer type
Laptop
Computer Manufacturer/Model Number
HP DV6tSE
OS
Win 7 64-bit
Graphics Card(s)
Radeon HD 6770M
Antivirus
Avast
Browser
Chrome
Can you see the card in Device Manager or BIOS? Does it work if you boot with Linux Mint MATE?

If above fail, I guess you can reach the card from some compartment at the bottom of laptop and remove, clean and re-insert back in.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
The card shows up in device manager, and tells me the latest drivers are installed (which they are) it's just that the option to change to 1080 resolution has disappeared...and I've not tried opening up my laptop but it persists in linux as well
 

My Computer My Computer

At a glance

Win 7 64-bitRadeon HD 6770M
Computer type
Laptop
Computer Manufacturer/Model Number
HP DV6tSE
OS
Win 7 64-bit
Graphics Card(s)
Radeon HD 6770M
Antivirus
Avast
Browser
Chrome

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1AMD Phenom 2 1090T2x8GB Kingston HyperX Fury Black 1600Mhz Unga...MSI GTX 970 Gaming 4G
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
AMD Phenom 2 1090T
Motherboard
Gigabyte GA-890FXA-UD5
Memory
2x8GB Kingston HyperX Fury Black 1600Mhz Unganged
Graphics Card(s)
MSI GTX 970 Gaming 4G
Sound Card
Realtek On-Board HD 7.1 Audio / Logitech G35
Monitor(s) Displays
3xAcer GD245HQ
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro 512GB SSD - OS /
WD Caviar Black SATA 3 - 1 TBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GBx2 - Dynamic RAID 0 /
WD Caviar Green SATA 2 - 640GB - Internal Backup /
Seagate Barracude SATA 3 - 3TB - External Backup/ Sync
PSU
HighPower 1000W
Case
Cooler Master HAF 932
Cooling
Noctua NH-D14
Keyboard
Logitech G19
Mouse
Logitech G500
Internet Speed
100/4 Mbit Cable (100GB quota)
Antivirus
ZoneAlarm Extreme Security / MBAM Pro / MBAE Free / SAS Free
Browser
IE 11 - Firefox - Chrome
Other Info
Logitech F710/ G27/ G940/ Z5500 // TrackIR 5 // Nvidia 3D Surround Vision
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