Solved Explorer Crashing Issue - Help need to analyse .dmp file

[mrsray]

had trojans cleaned 'em up ... every time I try to dload anything on IE, it can not download and crashes. I have tried in safe mode and not, I have tried with addons and without, I have tried the IE fixit ... I have reset all settings on IE, I have uninstalled it completely and reisntalled it ... same issue, I have a dmp file attached I was hoping someone would take a look at and try to decipher please

and thanks in advance

 

[mrsray]

UPDATE

IE11 and IE10 crash and fail to recover when first opened - Microsoft Community

that link is where I got the script to run to get the dmp
that person was having the same problem and the dmp file showed what was conflicting with IE, I feel I am having the same problem

I also

Delete the browsing history of Internet Explorer
I had also reverted back to the older IE
I also uninstalled security essentials and reinstalled it

I used malware bytes, adwcleaner, hitman pro all after running rkill to stop malicious processes ... the system shows as clean now and all report 0 infections.

no problems with any other browsers only IE

thanks in advance again

 

[mrsray]

Description
Faulting Application Path: C:\Program Files\Internet Explorer\iexplore.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 11.0.9600.17496
Application Timestamp: 546fdf97
Fault Module Name: MSHTML.dll
Fault Module Version: 11.0.9600.17496
Fault Module Timestamp: 546ffcc5
Exception Code: c0000005
Exception Offset: 00000000000e2c77
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f7c5
Additional Information 2: f7c5f6238f307103575ecc8ee70e8905
Additional Information 3: d9b3
Additional Information 4: d9b311fa929f4f15a8052a732e762970

I also have that information from Action Center on the taskbar > Maintenance > View reliability history > View all problem reports
... on a few of the "Internet Explorer" "Stopped working" errors > View technical details

 

[GokAy]

Get Download Complete Internet Repair - MajorGeeks and run the appropriate bit version. Select only Repair Internet Explorer. See if it will correct.

Also try a clean startup - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[Callender]

You can get a reg file that creates explorer crash dumps from the tutorial here on Seven Forums:

Troubleshooting Explorer.exe Crashing Issues

There's some other advice too.

If it's buggy software (shell extension) it can be tricky to pin down.

Anyway looking at your dump it points to a "memory access violation" but I can't pinpoint the cause. It doesn't point to any shell extension as the cause.

When does explorer crash? At random or when you click / right click on something and if so - what?

Forget that - you're taling about internet explorer - not explorer.exe! I can't help with that other than to suggest disabling any add ons or even resetting IE to default settings.

 

[mrsray]

thank you

will try the ie repair you told me

 

[mrsray]

Get Download Complete Internet Repair - MajorGeeks and run the appropriate bit version. Select only Repair Internet Explorer. See if it will correct.

cool tool, but same result, try to dload and crash

Also try a clean startup - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

will try this next

no way of reading the dump to give more info?

 

[GokAy]

Do you have any other browser already installed?

If not, download it on another PC and carry with a USB stick.

Also, try in Safe Mode with Networking.

 

[mrsray]

sorry for confusion

did dload with chrome, then ran the tool and the IE browser still crashes when I try to dload anything ... that is what I meant to say

also, I did the clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup as suggested

same results on a clean startup which determined that there was no background services or programs causing the issue

trying sfc /SCANNOW /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows now

hope this will do it, getting very frustrated

thanks for your suggestions and your replies

 

[GokAy]

you don't need to run all those switches if you are running from within Windows.

sfc /scannow will be enough

Tried Safe Mode with Networking?

 

[mrsray]

did it from the recovery environment off win cd boot ... sfc /SCANNOW /OFFBOOTDIR=d:\ /OFFWINDIR=d:\windows ... no luck either

I had run it in windows a few times and show the json 'cannot repair' from update error ... that is not the cause of the ie problem, this was there before my current issue problem

 

[GokAy]

Yes, that one is a false corruption warning due to a Windows Update.

Since you have not yet answered this question - did you try in Safe Mode with Networking yet?

 

[mrsray]

yes, tried safe mode with networking, same results

 

[mrsray]

reinstalling windows, thanks anyways, all looks good so far with the fresh install, just didn't want to have to go to this extreme

 

[GokAy]

Hey, I know I haven't been able to help with the crashing but perhaps can advise you to start taking image backups of System reserved (if you have) and C partitions, so you can just restore from your backups in such cases.

Macrium free is a very good product which many over here use (I mainly use a paid product but also take occasional image backups with Macrium too). http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

Take backups as frequent depending on how much your OS changes. Keeping the last couple of images so in case you miss some problem in time, you will have an older one to fall back to.