Nasty BSOD when inserting my Seagate External Hard Drive

[Brian23MAC]

Hi all, I was hoping someone could help remedy this nasty BSOD I get everytime I try insert my Seagate External Hard Drive into the USB port. Thanks in advance for anyone that;d like to take a swing at this problem.

 

[ICIT2LOL]

Hello and welcome Brian mate there is a dump showing a problem with your graphics and the suggested fix is to uninstall the Catalyst Control Centre and install only the device driver ie the GPU you have

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff8000360f000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55a70536
FAULTING_IP: 
atikmpag+cc9c
fffff880`07914c9c 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  [COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`05fe2888 fffff880`07c99134 : 00000000`00000116 fffffa80`03d61010 fffff880`07914c9c 00000000`00000000 : nt+0x735c0
fffff880`05fe2890 00000000`00000116 : fffffa80`03d61010 fffff880`07914c9c 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`05fe2898 fffffa80`03d61010 : fffff880`07914c9c 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`05fe28a0 fffff880`07914c9c : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`03d61010
fffff880`05fe28a8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`07c98e3e : atikmpag+0xcc9c

STACK_COMMAND:  kb
FOLLOWUP_IP: 
[COLOR=red]atikmpag+cc9c[/COLOR]
fffff880`07914c9c 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+cc9c
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  [COLOR=red]atikmpag.sys[/COLOR]
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  [COLOR=red]WRONG_SYMBOLS[/COLOR]
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

Do that and post back what happens - or not happens

 

[Brian23MAC]

Hello and welcome Brian mate there is a dump showing a problem with your graphics and the suggested fix is to uninstall the Catalyst Control Centre and install only the device driver ie the GPU you have

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff8000360f000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55a70536
FAULTING_IP: 
atikmpag+cc9c
fffff880`07914c9c 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  [COLOR=red]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`05fe2888 fffff880`07c99134 : 00000000`00000116 fffffa80`03d61010 fffff880`07914c9c 00000000`00000000 : nt+0x735c0
fffff880`05fe2890 00000000`00000116 : fffffa80`03d61010 fffff880`07914c9c 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`05fe2898 fffffa80`03d61010 : fffff880`07914c9c 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`05fe28a0 fffff880`07914c9c : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`03d61010
fffff880`05fe28a8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`07c98e3e : atikmpag+0xcc9c

STACK_COMMAND:  kb
FOLLOWUP_IP: 
[COLOR=red]atikmpag+cc9c[/COLOR]
fffff880`07914c9c 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+cc9c
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  [COLOR=red]atikmpag.sys[/COLOR]
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  [COLOR=red]WRONG_SYMBOLS[/COLOR]
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

Do that and post back what happens - or not happens

Ok then, I tried to uninstall the Catalyst Control Centre, but couldn't find it in the Change Programs/Features section of the Control Panel, nor could I find anything related to ATI/AMD in there. So after searching the Internet, one of the solutions to uninstall ATI products is to download DDU(Display Driver Uninstaller). So I ran that, had it clean ATI/AMD from the computer in Safe Mode. Rebooted it back up, plugged in my External Hard Drive and.......got another BSOD. Was there a step I missed? Is the Catalyst Control Centre still on my laptop?

 

[ICIT2LOL]

Ok Brian now open the Task Manager and see if it listed in Processes. This a nice little article on it What is CCC.exe and Why Is It Running?

 

[Brian23MAC]

Ok Brian now open the Task Manager and see if it listed in Processes. This a nice little article on it What is CCC.exe and Why Is It Running?

I probably should've mentioned this in my previous post, but when I ran the DDU and it cleaned all the AMD/ATI drivers, I wounded up w/no sound. It said I didn't even have sound card installed and there wasn't even the "Sound, video, and games controller" tab listed in the Device Manager. I kinda panicked, but I did preform a System Restore to the point right before the cleaning. So I guess I'm back to square 1. I still can't find the ATI Install Manager to get the Catalyst Control Center uninstalled. And in the article you posted, there isn't even a ccc.exe in the tasks. Do you know of another way to get it off my computer?

 

[ICIT2LOL]

Ok Brian now I need the model number of your machine so I can check the specs and drivers for it.

Getting rid of the CCC is or should be a fairly simple thing to do ie from Control Panel but as you say it isn't there so it isn't an option.

Have a look at this it might be of help otherwise it means looking ion the registry -a last resort for me but is efficient How-To Uninstall AMD Catalyst Drivers From A Windows Based System

 

[Brian23MAC]

Ok Brian now I need the model number of your machine so I can check the specs and drivers for it.

Getting rid of the CCC is or should be a fairly simple thing to do ie from Control Panel but as you say it isn't there so it isn't an option.

Have a look at this it might be of help otherwise it means looking ion the registry -a last resort for me but is efficient How-To Uninstall AMD Catalyst Drivers From A Windows Based System

The model number would be VM116UA#ABA. And the help page was the first one I went to. LOL

A lot had the solution of using the Install Manager, and when I couldn't find it, I started seeing if there were other means. I'd also just like to say thank you for taking time out of your day in assisting me to find a solution for this problem. It really is greatly appreciated.

 

[ICIT2LOL]

No probs mate too much noise here to be able to sleep out here right now.

Ok your machine is a HP G71-347CL that number is just the product number but no matter at least w have access to details of the device. http://support.hp.com/au-en/document/c01890514 - this is an Australian site but I am guessing to would not be too hard to find the site for you by Googling that model number for the US. But I don't think it will be much different.

I can't find the drivers for this machine as the site is asking me to install new software to carry on so maybe you might have a look. I am asking because this machine is a HP laptop and I rather not do that and perhaps mess this one up.

So I shall await what happens when you try that site for drivers in particular the graphics one.

 

[Brian23MAC]

Sorry for the delayed reply, but the Graphics Drivers displayed are:

Mobile Intel 4 Series Express Chipset Family Driver(64-Bit) - Ver. 8.15.10.1883 Rev. A
NVIDIA GeForce G 103M Graphics Driver - Ver. 8.15.11.8644 A
NVIDIA GeForce Video/Graphics Driver - Ver. 8.17.12.7600

 

[ICIT2LOL]

Ok Brian now I think the Intel driver will be needed and I am to be honest wondering why the NVidia is being needed because unless one has one of those dual GPU set ups in laptops they are usually just run from the inbuilt one ie the Intel graphics.
Plus there is no mention of NVidia in those dump files that I can find. It could possibly be that they are quoted for another version of that machine.

The driver for the Intel chipset should be suffice so can you get that after finding those results form HP because again to access it myself that software has to be installed and the Intel sit e is a real tangle of references.

An option would be to run SlimDrivers https://www.slimwareutilities.com/slimdrivers.php now the free version is areal nagger and I usually install it and then uninstall it when I am done. Oh and he drivers with the free you have to do one by one but as you only need the chipset - no problems.

Let us know what you get.

 

[Brian23MAC]

Ok Brian now I think the Intel driver will be needed and I am to be honest wondering why the NVidia is being needed because unless one has one of those dual GPU set ups in laptops they are usually just run from the inbuilt one ie the Intel graphics.
Plus there is no mention of NVidia in those dump files that I can find. It could possibly be that they are quoted for another version of that machine.

The driver for the Intel chipset should be suffice so can you get that after finding those results form HP because again to access it myself that software has to be installed and the Intel sit e is a real tangle of references.

An option would be to run SlimDrivers https://www.slimwareutilities.com/slimdrivers.php now the free version is areal nagger and I usually install it and then uninstall it when I am done. Oh and he drivers with the free you have to do one by one but as you only need the chipset - no problems.

Let us know what you get.

Alrighty then, I downloaded the Slimware Utility, so what exactly are you asking for me? Do you want me to uninstall the Chipset Family Driver?

 

[derekimo]

Sorry for the delayed reply, but the Graphics Drivers displayed are:

Mobile Intel 4 Series Express Chipset Family Driver(64-Bit) - Ver. 8.15.10.1883 Rev. A
NVIDIA GeForce G 103M Graphics Driver - Ver. 8.15.11.8644 A
NVIDIA GeForce Video/Graphics Driver - Ver. 8.17.12.7600

Don't do anything with that driver tool you downloaded.

Something is incorrect here.

If those are your drivers, then the files you uploaded in your first post are from another computer.

You are saying you have a laptop and the above drivers are mobile drivers.

What is listed in your upload is a completely different card,

Display Devices
---------------
          Card name: AMD Radeon R7 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6613)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6613&SUBSYS_228A1458&REV_00
     Display Memory: 3794 MB
   Dedicated Memory: 2032 MB
      Shared Memory: 1761 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: SE390_S24E390HL / S24E393HL / S24E395H PLUS (Analog)
      Monitor Model: S24E390
         Monitor Id: SAM0C1A
        Native Mode: 1920 x 1080(p) (60.000Hz)
        Output Type: HDMI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
     Driver Version: 15.200.1062.0
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail

That is a desktop AMD card. Your specs also say you have Home premium and the computer the files came from is running Ultimate,

Time of this report: 9/2/2015, 11:06:37
       Machine name: LKS
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600)
           Language: English (Regional Setting: English)
System Manufacturer: To Be Filled By O.E.M.
       System Model: To Be Filled By O.E.M.
               BIOS: BIOS Date: 09/12/13 22:43:08 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Please run this tool on your laptop and let it finish, there are several files missing from the first one you uploaded,

Additional information is required.

1. Download this file to your desktop or other convenient location,


Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[derekimo]

Hi all, I was hoping someone could help remedy this nasty BSOD I get everytime I try insert my Seagate External Hard Drive into the USB port. Thanks in advance for anyone that;d like to take a swing at this problem.

How did you end up with this persons logs in your thread?

http://www.sevenforums.com/bsod-help-support/380262-bsod-running-swtor.html

You both have the same upload.

 

[Brian23MAC]

Hi all, I was hoping someone could help remedy this nasty BSOD I get everytime I try insert my Seagate External Hard Drive into the USB port. Thanks in advance for anyone that;d like to take a swing at this problem.

How did you end up with this persons logs in your thread?

http://www.sevenforums.com/bsod-help-support/380262-bsod-running-swtor.html

You both have the same upload.

I'm not sure. I just used the tools in the "BSOD - Posting Instructions" thread. I'll run it again though.


Edit-Just ran the program, and posted the zip file