Solved Error Message - 80070645...Trying to Reinstall MSE

Yes, registry keys/values/data can prevent installations. However, Microsoft (and other antivirus apps) protect some registry info in ways that I have never figured out. Symantec does the same thing. I'm hoping that Jacee has utilities that can clear away the remnants.
 

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
How do I get around the fact that my Desktop shortcuts will be erased every time the application is used?
Did you read this?... "Save any unsaved work. TFC will close ALL open programs including your browser! This will also eliminate all desktop shortcuts, so just be aware!

These shortcuts will come back with your desktop background after rebooting! Please run TFC.


TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs).
It shows the amount removed for each location found (in bytes) and the total removed (in MB).
Before running, it will stop Explorer and all other running apps.

When finished, the user must reboot to finish clearing any in-use temp files.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
eliminate: completely remove or get rid of (something).

I interpreted eliminate to mean that the desktop shortcuts would be permanently removed.

Perhaps the OP did too.
 

My Computer My Computer

At a glance

W7 Pro SP1 64biti78GBIntel HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Employer provided Dell Latitude
OS
W7 Pro SP1 64bit
CPU
i7
Memory
8GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
crappy SSD
Antivirus
Employer mandated Symantec Endpoint Protection
Browser
Pale Moon 64bit, IE11 64bit & Chrome 64bit
  1. Please download MGADiag http://go.microsoft.com/fwlink/?linkid=52012 and save it to your desktop.
  2. Double click the
    diagicon.png
    icon on your desktop.
  3. Push
    continue.png
  4. Push
    copy.png
  5. Go to Start -> Run and type in "Notepad"
  6. Go to Edit -> Paste in notepad.
  7. Copy and paste the results showing in notepad, in your next reply.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
For information.
Sure is a lot of junk in those logs.

Jacee I notice this in the logs post#12

Key Found : [x64] HKCU\Software\Optimizer Pro
It might of already did it's dirty deeds.

@ Tallguy924 the programs Jacee has suggested will do what they should do if the instruction are followed.
I have use them many times on my computers.
You very well might have more problems that these programs are not designed to repair.
Before getting into other repairs one must be sure the operating system is properly activated and all the garbage is removed.
It's a step at a time kind of thing.

Just follow Jacee's instructions.

I will go back to watching.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Thanks for all your support...

I followed your directions and here's the resulting output...

HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAQACAAAAAwABAAEAln26GTaQPimyjyRDSOrElmI9BGtMZISJdo0ucw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Thank you for sending along the instructions.

Below is a copy of the program results.

Let me know if I unintentionally made an error in the posting.

Thanks,

Kevin


Code:
Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->

 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product 
Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: 
yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 
00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: 
{080F0A0B-70AD-425F-A64D-AD20108B865E}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Professional
Architecture: 
0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 

Validation Diagnostic: 
Resolution Status: N/A

 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002

 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002

 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed

 
File Scan Data-->

 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{080F0A0B-70AD-425F-A64D-AD20108B865E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-1030635894-3456836272-210214392</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 
Touchsmart 
610-1280qd</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>ING_715</Version><SMBIOSVersion 
major="2" 
minor="6"/><Date>20120301000000.000000+000</Date></BIOS><HWID>046F3007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern 
Standard 
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


 
Spsys.log Content: 0x80070002

 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514

 
Name: Windows(R) 7, Professional edition
Description: Windows Operating 
System - Windows(R) 7, OEM_SLP channel
Activation ID: 
50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00371-00178-926-700008-02-1033-7601.0000-0422011
Installation ID: 
010163379593486454399666267770722331627463972373421495
Processor Certificate 
URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine 
Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use 
License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product 
Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial 
Product Key: 6P6GT
License Status: Licensed
Remaining Windows rearm count: 
1
Trusted time: 9/8/2015 4:06:52 PM

 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: 
Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 
7.1.7600.16395
HealthStatus Bitmask Output:

 

HWID Data-->
HWID Hash Current: 
NAAAAAEAAQABAAIAAQACAAAAAwABAAEAln26GTaQPimyjyRDSOrElmI9BGtMZISJdo0ucw==

 
OEM Activation 1.0 Data-->
N/A

 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 

  ACPI Table Name OEMID Value OEMTableID Value
  
APIC   HPQOEM  SLIC-CPC
  
FACP   HPQOEM  SLIC-CPC
  
DBGP   HPQOEM  SLIC-CPC
  
HPET   HPQOEM  SLIC-CPC
  
MCFG   HPQOEM  SLIC-CPC
  
SSDT   HPQOEM  SLIC-CPC
  
SLIC   HPQOEM  SLIC-CPC
  
SSDT   HPQOEM  SLIC-CPC
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Unfortunately, all the investigative efforts have rendered themselves futile. I started out with this problem by the using the application you provided. Given that I thought that some of the actions you recommended may have changed things, I did, in fact, try to run it again and reinstall MSE - all to no avail.

Any further insights?
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit
The only thing that I can suggest right now is to uninstall BitTorrent. If you don't know why, then you should know....Risks of File-Sharing Technology:
"File-sharing technology is a popular way for users to exchange, or "share," files. However, using this technology makes you susceptible to risks such as infection, attack, or exposure of personal information."

Download CKScanner by askey127 from HERE

Important - Save it to your desktop.

Doubleclick CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Here is the result of CKScanner:

Code:
CKScanner 2.5 - Additional Security Risks - These are not necessarily bad
c:\program files (x86)\cyberlink\powerdvd10\navfilter\kmsvc.exe
scanner sequence 3.NA.11.MHAPFZ
 ----- EOF -----

Thanks,

K----
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit
If you've installed any programs that are not normally 'free', uninstall them.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
I honestly do not know of any programs that I've installed...(I try to be very cautious about allowing anything to infiltrate my system.)

Just a quick note regarding a post I made previously. Any thoughts about these items?

Quick thoughts...

I just did a search using my Registry Editor and came up with two items that appeared odd...

Here they are:


  • EAABCF9D27BDB884690DA03A8C290C6D-- 22:\SOFTWARE\Microsoft\Microsoft AntimalwareSetup\RememberedProperties\MARKET
  • c:\programfiles\microsoft security client
(Note: This folder does appear Windows Explorer even after I unhide hidden folders.)

Could it be that that there are still traces of MSE in the Registry (following the uninstall process) that are interfering with a new install effort?
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit
This is a puzzle and I'm still looking into it.

As LaybackBear mentioned earlier ... Optimizer Pro may have already caused your problem. :mad:

Let's clear any bad DNS cache and restore MS's Hosts file:

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop.

Right click on the flush.bat file to run it as Administrator. Your computer will reboot itself.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Thanks for your response and instructions...I ran flush.bat and then tried to re-install MSE - but to no avail. Same error message showed up.

Just a quick question - When I ran CKScanner, did it remove the "BitTorrent" program you alluded to earlier?

Thanks!
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit
CKScanner doesn't remove anything. It just shows me that you have some possibly "iffy" downloaded (unpaid for) programs.

"BitTorrent" is not anything you need, unless you want to deal with unknown Trojans and malware! :p

Tell me why you asked the question and then tell me what the DNS flushing did.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Hi Jacee,

Thanks for the info...the reason I asked the question was my ignorance based on your mention of it (see post 31 to this question)..that is..."The only thing that I can suggest right now is to uninstall BitTorrent...."

Based on my read of your comment, I thought you may have noticed that BitTorrent might be on my machine and that the software you suggested was being used to uninstall the file.

Does that make sense?

I'm just trying to do my best understand the situation....

Any new avenues to think might be worthwhile pursuing?

And another dumb question...Would this problem be eliminated if I installed Windows 10?

Thanks for your diligent efforts on my behalf...they are certainly noticed and appreciated!

K----
 

My Computer My Computer

At a glance

W7 64 bit
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP
OS
W7 64 bit
No, the problem won't be eliminated by installing Windows 10. (unless you do a "wipe and clean" install)

Download DDS from one of these links:
DDS.com
DDS.pif
  • Disable any script blocking protection
  • Double click the dds icon to run the tool.
  • When done, DDS will open two (2) logs:
    1. DDS.txt
    2. Attach.txt <--- will be minimized in the task tray
  • Save both reports to your desktop.

Include the contents of both logs in your next post. DDS just shows me what's running...it doesn't remove anything.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32bit SP1Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz4 GBATI Radeon HD 2600 Pro
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bruce ... somewhere in his 40's
OS
Windows 7 Ultimate 32bit SP1
CPU
Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 MHz
Motherboard
INTEL/D975XBX2
Memory
4 GB
Graphics Card(s)
ATI Radeon HD 2600 Pro
Monitor(s) Displays
Samsung SyncMaster 914v
Screen Resolution
1280 x 1024
Hard Drives
2/500GB each ... ST3500630AS ATA Device.
One is not connected
PSU
Rocketfish 700 W
Case
G.Skill Gigabyte Chassis
Keyboard
Standard PS/2 Keyboard
Mouse
Microsoft PS/2 Mouse
Internet Speed
DSL
Antivirus
Avira Internet Security
Browser
IE 11
Other Info
ATI HDMI Audio
Hi Jacee,

I don't know if I have any script blocking protection on my machine...(not that I would know exactly what it is.. :o..If I do, it wasn't my doing...that I know of...)

Evidently, the number of characters for the DDS.txt report is too long for a "Code Box".

I will attach it as a file. The Attach.txt file in the Code Box below.

Thanks for your patience!

Attach.txt

Code:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional 
Boot Device: \Device\HarddiskVolume1
Install Date: 2/14/2012 10:09:14 AM
System Uptime: 9/10/2015 3:51:38 PM (22 hours ago)
.
Motherboard: Quanta |  | 2ABB
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz | CPU 1 | 3366/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 1846 GiB total, 1771.228 GiB free.
D: is FIXED (NTFS) - 17 GiB total, 2.063 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\NET\0000
Manufacturer: Microsoft
Name: Microsoft Teredo Tunneling Adapter #3
PNP Device ID: ROOT\NET\0000
Service: tunnel
.
Class GUID: {4d36e979-e325-11ce-bfc1-08002be10318}
Description: 
Device ID: ROOT\PRINTER\0000
Manufacturer: 
Name: 
PNP Device ID: ROOT\PRINTER\0000
Service: 
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Microsoft Teredo Tunneling Adapter #2
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
==== System Restore Points ===================
.
RP695: 9/4/2015 10:41:26 PM - Windows Update
RP696: 9/7/2015 5:01:45 AM - Restore Operation
RP697: 9/7/2015 5:12:01 AM - Windows Update
RP698: 9/7/2015 12:41:47 PM - Windows Update
RP699: 9/7/2015 12:44:32 PM - Installed Microsoft Fix it 50123
RP700: 9/7/2015 2:34:14 PM - Windows Update
RP701: 9/9/2015 3:00:21 AM - Windows Update
RP702: 9/9/2015 3:39:08 PM - Installed Microsoft Fix it 50692
RP703: 9/9/2015 3:59:35 PM - Installed Microsoft Fix it 50535
RP704: 9/9/2015 4:00:23 PM - Installed Microsoft Fix it 50692
RP705: 9/10/2015 9:50:34 AM - Norton_Power_Eraser_20150910095032079
.
==== Installed Programs ======================
.
7-Zip - 922Beta
Adobe Acrobat X Standard
Adobe AIR
Adobe Download Assistant
Adobe Flash Player 18 ActiveX
Adobe Reader XI (11.0.12)
Adobe Refresh Manager
Agatha Christie - Peril at End House
Airport Mania
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD Steady Video Plug-In 
AuthenTec TrueAPI
AVerMedia MiniCard Hybrid TV Tuner 1.1.64.56
Azteca
Bejeweled 3
Bing Bar
Bing Desktop
Bing Maps 3D
Blio
Bluetooth by hp
Bonjour
Bounce Symphony
Brother MFL-Pro Suite MFC-9340CDW
Build-a-lot
Cake Mania
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
CCleaner
Chuzzle Deluxe
Citrix Online Launcher
COMODO BackUp
CyberLink Media Suite Premium
CyberLink PowerDVD 10
D3DX10
Definition Update for Microsoft Office 2010 (KB3085525) 32-Bit Edition
DirectX for Managed Code Update (Summer 2004)
DVD Menu Pack for HP TouchSmart Video
ESET Online Scanner v3
Farm Frenzy
FATE
Fidelity Active Trader Pro®
Google Toolbar for Internet Explorer
Google Update Helper
GoToMeeting 7.2.5.3356
Governor of Poker 2 Premium Edition
Hewlett-Packard ACLM.NET v1.2.2.3
HP Auto
HP Calendar
HP Client Services
HP Clock
HP Customer Experience Enhancements
HP FWUpdateEDO2
HP Games
HP LinkUp
HP Magic Canvas
HP MovieStore
HP My Display TouchSmart Edition
HP Notes
HP Photo Canvas
HP Picture in Picture
HP Product Detection
HP RSS
HP Setup
HP Setup Manager
HP SimplePass PE 2011
HP Support Assistant
HP Support Information
HP Support Solutions Framework
HP Touch Browser
HP TouchSmart Background - Beats
HP TouchSmart Bubble Wrap
HP TouchSmart Get Updated!
HP TouchSmart Metric Converter
HP TouchSmart Music
HP TouchSmart Paint Blast
HP TouchSmart Photo
HP TouchSmart Spot
HP TouchSmart Tap Tap Bear
HP TouchSmart Tutorials
HP TouchSmart Twitter
HP TouchSmart Video
HP TouchSmart Webcam
HP Unified IO
HP Update
HP Vision Hardware Diagnostics
HP Weather
HydraVision
I.R.I.S. OCR
IDT Audio
IHA_MessageCenter
Intel(R) Identity Protection Technology 1.1.2.0
Intel(R) Management Engine Components
Jewel Quest: The Sleepless Star - Collector's Edition
Junk Mail filter update
Kobo
LabelPrint
Logitech Unifying Software 2.50
Mah Jong Medley
Mesh Runtime
Microsoft .NET Framework 4.5.2
Microsoft Application Error Reporting
Microsoft Mathematics
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Home and Business 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Single Image 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Touch Pack for Windows 7
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
Microsoft WSE 3.0 Runtime
Microsoft XNA Framework Redistributable 3.0
Movie Theme Pack for HP TouchSmart Video
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2758694)
Mystery of Mortlake Mansion
Namco All-Stars: PAC-MAN
Norton Identity Safe
Nuance PaperPort 12
Nuance PDF Viewer Plus
PaperPort Image Printer 64-bit
Penguins!
PhotoNow!
Pivot Pro Plugin
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime amd64
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
PressReader
Readiris Pro 12
Recovery Manager
Remote Graphics Receiver
RoxioNow Player
Scansoft PDF Professional
SDK
Security Update for Microsoft .NET Framework 4.5.2 (KB3023224)
Security Update for Microsoft .NET Framework 4.5.2 (KB3035490)
Security Update for Microsoft .NET Framework 4.5.2 (KB3037581)
Security Update for Microsoft .NET Framework 4.5.2 (KB3074230)
Security Update for Microsoft .NET Framework 4.5.2 (KB3074550)
Security Update for Microsoft Excel 2010 (KB3085526) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553313) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598244) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2920748) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2965310) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3054848) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB3054965) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB3054876) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype Click to Call
Skype™ 7.7
Slingo Deluxe
swMSM
TreeSize Free V3.3.2
TSHostedAppLauncher
Twitter
Update for Microsoft Access 2010 (KB2965300) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2881026) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553347) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589318) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition
Update for Microsoft Office 2010 (KB2965301) 32-Bit Edition
Update for Microsoft Office 2010 (KB3054873) 32-Bit Edition
Update for Microsoft Office 2010 (KB3054962) 32-Bit Edition
Update for Microsoft Office 2010 (KB3054964) 32-Bit Edition
Update for Microsoft Office 2010 (KB3055042) 32-Bit Edition
Update for Microsoft Office 2010 (KB3055047) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2965297) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB3055041) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB3085522) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553308) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB3085513) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2881021) 32-Bit Edition
Update for Microsoft Word 2010 (KB3085518) 32-Bit Edition
Vacation Quest - The Hawaiian Islands
Verizon Download Manager
Virtual Villagers 5 - New Believers
Vz In Home Agent
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
XY Chart Labeler 7.1
Zinio Reader 4
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
9/11/2015 12:42:39 PM, Error: Microsoft-Windows-SharedAccess_NAT [31004]  - The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error.
.
==== End Of File ===========================
 

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W7 64 bit
Computer type
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Computer Manufacturer/Model Number
HP
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