rohit404404
New member
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I have a dell laptop with windows 7 Ultimate installed on it (Came preinstalled with laptop). Have been using since last 2 years.
2 days back I decided to upgrade to windows 10 (hey, free stuff
).
I selected Upgrade now option (Not iso/USB), it downloaded, did few things and started installing. While it was configuring (Big blue circle that comes) it failed at 5%. Mostly reason was C drive space was very less (8Gb free).
So it rolled back to windows 7. SO I decide to clear up some things, so uninstalled some stuff . got around 21GB in my C Drive now.
Restarted my machine and tried to install windows 10. But this time it somehow asked for Product Key (There is no SKIP option)
I went to system properties, to my surprise now it was showing 2 days till activation. I clicked on activate now and put my windows 7 ultimate key, but it did not accept.
Just did Genuine check on my windows , it said my copy of Windows is Genuine. But still it messed up with windows 7 license somehow. I am not getting call Support desk option anywhere, as some forums mention. Please help me.
Now I am stuck as I cannot upgrade. What are my options?
Below is the log file
2 days back I decided to upgrade to windows 10 (hey, free stuff
I selected Upgrade now option (Not iso/USB), it downloaded, did few things and started installing. While it was configuring (Big blue circle that comes) it failed at 5%. Mostly reason was C drive space was very less (8Gb free).
So it rolled back to windows 7. SO I decide to clear up some things, so uninstalled some stuff . got around 21GB in my C Drive now.
Restarted my machine and tried to install windows 10. But this time it somehow asked for Product Key (There is no SKIP option)
I went to system properties, to my surprise now it was showing 2 days till activation. I clicked on activate now and put my windows 7 ultimate key, but it did not accept.
Just did Genuine check on my windows , it said my copy of Windows is Genuine. But still it messed up with windows 7 license somehow. I am not getting call Support desk option anywhere, as some forums mention. Please help me.
Now I am stuck as I cannot upgrade. What are my options?
Below is the log file
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {561DC408-40D5-4FA7-92A1-A827D1E666A2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{561DC408-40D5-4FA7-92A1-A827D1E666A2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1854335434-2908640412-1605765526</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N5010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="6"/><Date>20101117000000.000000+000</Date></BIOS><HWID>24BA3D07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7601.0000-3062015
Installation ID: 006295318696861802808520210453662353620452288304613074
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Initial grace period
Time remaining: 40800 minute(s) (28 day(s))
Remaining Windows rearm count: 4
Trusted time: 03/11/2015 1:49:34 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:2:2015 22:24
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAIABAABAAEAAQABAAAAAwABAAEAeqheepnzeEacfDSJoLq+LSyv8D0agOqazGMyV/wGXF0=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
SSDT AMICPU PROC
OSFR DELL M08
My Computer
At a glance
Windows 7 Ultimate x64
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- Dell
- OS
- Windows 7 Ultimate x64