iTunes 9.0.1.8 open...but not?

[Calvin]

I am currently running Windows 7 Home Premium 32 and have iTunes 9.0.1.8 (the latest version) installed. When I open iTunes, nothing pops up. However, when I go to my task manager, it says that iTunes is open*.

What gives?

*See attached screen shot.

 

[zigzag3143]

Calvin

Hi and welcome

First, Itunes 9.0.1 is giving us all grief. I have worked at least 6 broken installs.

If yu want to find exactly whats happening. go into event viewer (type event viewer in search), windows log, application tab. Look for app crash, app hang, that mention Itunes. You want to only look for errors (red "X" in left column) they will be there. let us know what they say and what the event ID is and the source code is.

thanks in advance

Ken

 

[Airbot]

Have you killed the itunes process in task manager or rebooted and tried again?

 

[Calvin]

Hi Ken

Thank you for your prompt response. I feel a little better knowing that I'm not the only one.

I did what you said and only found one app hang associated with iTunes. However, it was logged on 9/9/09.

The program iTunes.exe version 9.0.0.70 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1300
Start Time: 01ca31ba433ed491
Termination Time: 11
Application Path: 430072006F00730073002D00740068007200650061006400000044006500610064006C006F0063006B0000000000
Report Id: %7

Log Name: Application
Source: Application Hang
Event ID: 1002
Level: Error
Task Category: (101)

 

[Calvin]

Have you killed the itunes process in task manager or rebooted and tried again?

Hi

Yes, I've killed it in the task manager and tried restarting. No luck. I've already rebooted and tried restarting. No luck.

I must've uninstalled/reinstalled 3 times, each time with the same problem.

 

[bvvb]

i love my ipod but i hate their software

 

[Airbot]

You might try what I posted here

 

[Calvin]

You might try what I posted here

thanks, I'll take a look at that now.

Not sure if this is of any use, but I found this...

 

[Calvin]

You might try what I posted here

Tried it with no luck.

 

[zigzag3143]

Calvin what sound card/chip do you have?

 

[Calvin]

iTunes appears to install smoothly and there is no indication that it failed to install. However, when I view the Reliability Monitor is says: Windows Installer / Stopped Working. I know this has something to do with iTunes because the time stamp is dead on and I haven't tried to install anything else. There is a "Check for Solutions" button and I clicked it, but it says there are no solutions currently available.

The details are as follows:

Description
Faulting Application Path: C:\Windows\System32\msiexec.exe

Problem signature
Problem Event Name: BEX
Application Name: MsiExec.exe
Application Version: 5.0.7600.16385
Application Timestamp: 4a5bc3e6
Fault Module Name: QTCF.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4aa21f2c
Exception Offset: 69f1c11b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 733650242

Calvin what sound card/chip do you have?

I do not have a separate sound card, using the mobo for now.

Asus P5N-T Deluxe nForce 780i SLI Mainboard FSB1333 DDR2 3 x PCIe x16 SATA RAID w/ USB2.0,IEEE1394,&7.1Audio

 

[zigzag3143]

calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken

 

[Airbot]

You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.

 

[Calvin]

I think I am just going to accept that iTunes isn't compatible (yet).

***Impatiently waiting for Apple to fix this.

 

[Airbot]

It's weird why this happens, because I've never had a problem with it. :huh:

 

[Calvin]

calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken

I've got to run out the door soon, but I may try this later tonight. That is if I'm not still as discouraged as I am now.

You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.

sfc/scannow?

 

[zigzag3143]

calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken

I've got to run out the door soon, but I may try this later tonight. That is if I'm not still as discouraged as I am now.

You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.

sfc/scannow?

Calvin


Airbot is right. itunes itself is completely compatibile. Its just the 9.0.x that is giving us fits so you could just try a slightly older version . Im using it right now.

Let us know how we can help

Ken

 

[Airbot]

sfc/scannow?

Here, follow this...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

 

[Calvin]

calvin

there is a problem between itunes and a sound card but it isn't yours. From the snips below it appears that itunes wasn't installed correctly. You should reboot into safe mode and un-install the driver. You may have to kill the itunes processes if they are running (shouldn't be in safe mode)

then download a new copy and try installing it in safe mode. check reliability to see if it was sucessful

Let us know

Ken

I've got to run out the door soon, but I may try this later tonight. That is if I'm not still as discouraged as I am now.

You might also try running an elevated sfc/scannow from cmd, might be something with your Win7 install, just to check.

sfc/scannow?

Calvin


Airbot is right. itunes itself is completely compatibile. Its just the 9.0.x that is giving us fits so you could just try a slightly older version . Im using it right now.

Let us know how we can help

Ken

I've been searching this forum and have read that others have had issues with iTunes 8, too.

It seems to be a hit or miss deal.

 

[Calvin]

sfc/scannow?

Here, follow this...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S

thanks, running now. will report back with results when it's done.