Solved Windows Not Genuine; sppscv will not start (error 2, file not found)

[OptionlessInOnt]

I've been working on this for days and I'm going insane.

A couple weeks ago, Microsoft began telling me that my copy of Windows isn't genuine. It is—came with my computer, in fact. Microsoft tech support couldn't/didn't help. The registry entry for sppsvc seems intact, and it's set to auto-start, but whenever I try to start it, I get this:

C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service could not be started.

A system error has occurred.

System error 2 has occurred.

The system cannot find the file specified.

SCF can't find anything wrong with the files, and the diagnostic report doesn't say anything about sppsvc being tampered with. All I know is that it won't start.

It's been getting worse every day, more pop-ups, etc., but today my desktop background turned black (an associated issue, I've heard) and I think I'm going to lose my mind. Please help.

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: N/A, hr = 0xc0000022
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EC4F5F99-CA9D-4B7E-92FF-CE895F600115}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.160121-1718
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-

1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-

80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-

80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-

80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files\Waterfox\waterfox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EC4F5F99-CA9D-4B7E-92FF-

CE895F600115}

</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture

>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-

00006</PID><PIDType>2</PIDType><SID>S-1-5-21-3332112255-3122199541-

1307175144</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 

M3970</Model></SYSTEM><BIOS><Manufacturer>American Megatrends 

Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" 

minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>747C3D07018400FE</HWID><

UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time

(GMT-05:00)

</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></

model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotif

ication/></MachineData><Software><Office><Result>100</Result><Products><Product 

GUID="{91120000-002F-0000-0000-

0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 

2007</Name><Ver>12</Ver><Val>BF42A18E2DEAF3C</Val><Hash>OvHfhHbtuW98ome5ffJ7KZGdgN0=</

Hash><Pid>81602-926-1973681-

68926</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" 

Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" 

Version="12" Result="100"/><App Id="A1" Version="12" 

Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 

0x80070426' to display the error text.
Error: 0x80070426 

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0001000000000000
Event Time Stamp: 3:19:2016 14:48
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: LgAAAAEAAAABAAEAAQACAAAAAgABAAEACrYeOqg3sl+8Pei2mkMITigxRA4ucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ACRSYS        ACRPRDCT
  FACP            ACRSYS        ACRPRDCT
  HPET            ACRSYS        ACRPRDCT
  MCFG            ACRSYS        ACRPRDCT
  SSDT            ACRSYS        ACRPRDCT
  SLIC            ACRSYS        ACRPRDCT

 

[torchwood]

Did you change you motherboard or update your Bios.
I cannot find a corresponding bios Version as it states American Megatrends NOT ACER
Suggest you go to Acers support site and update your Bios CORRECTLY, your a few versions out,
you will also have to D/L the bios utility prog as well

This may correct your invalid Bios/boot tables and re-enable the genuine status automatically, otherwise you will have to use the code from the COA sticker on the side of the tower.

Roy

 

[OptionlessInOnt]

Did you change you motherboard or update your Bios.

I've never touched my BIOS or my motherboard, so I think the American Megatrends one must have come with my computer. I've had it for years, and this is very recent.

 

[OptionlessInOnt]

Alright, I've fixed the problem. I restored my computer to my earliest restoration point, and sppsvc worked fine, so I could register with my key.

 

[torchwood]

They would NOT directly sell any comp with that installed, is it marked REFURBISHED on the sticker.
can you d/l CPUID and screenshot a copy of the motherboard section.

Roy