Games / Videos / Streams give me BSOD

[Jordans]

When opening any games, watching youtube videos, twitch streams and sometimes simply looking at GIFs will cause a BSOD error

It has also BSOD when I tried to upgrade to windows 10, so it's not just graphics related? Not sure.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800E2368F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I included the DM Log in attachments thanks so much for looking.

edit- Just remembered it also crashes while using Discord (VOIP) and watching Netflix

 

[ICIT2LOL]

Hello and welcome Jordan now mate this is almost certainly a hardware issue but first please see this and follow
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.
*(pretyped to save time)

[COLOR="Red"]BUGCHECK_STR:  0x124_[/COLOR]AuthenticAMD

As this could be anything I would start by doing a memtest see this
Now to make absolutely we are on the same page the memtest linked here is the only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+
(This is pretyped to save time)
Please make sure this is the test you use and it runs for those number of minimum passes. It does take quite a while to run.

 

[Jordans]

Hello and welcome Jordan now mate this is almost certainly a hardware issue but first please see this and follow
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.
*(pretyped to save time)

[COLOR="Red"]BUGCHECK_STR:  0x124_[/COLOR]AuthenticAMD

As this could be anything I would start by doing a memtest see this
Now to make absolutely we are on the same page the memtest linked here is the only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+
(This is pretyped to save time)
Please make sure this is the test you use and it runs for those number of minimum passes. It does take quite a while to run.

Hey thank you so much for the reply, I edited my specs and I will be running memtest now.

 

[ICIT2LOL]

Sorry late reply mate been asleep

Ok now that is the first test of a few that we might have to do but it will be good if it tests up ok but in a sense not good as it will mean digging around for other problem components.

Now just out of curiosity what is the Logmein Mirror against the GPU specs?? If it is what I am assuming then you have used a mirror site for downloading the driver?? If so then always best mate to go to the manufacturers site as I never use after market sites to download drivers for anything. There have been times when I have used a driver finder site but only in desperation and then only one particular software.

Just in case this is right this is the driver you need Drivers | GeForce

 

[Jordans]

Need to get a hold of a USB but then i'll start, as for the LogMeIn drivers i'm not quite sure. I only used the GeForce Experience program from their website to install new drivers

 

[ICIT2LOL]

Ok mate just post back once done.

 

[Jordans]

Alright, so MemTest is currently running on its 17th hour, and has done 4 full passes with 0 errors so far. I was wondering if it taking this long is normal for 2X8GB RAM or if i've done something wrong.

 

[ICIT2LOL]

Now that does seem to be a long time Jordan but it really does need to run those 8 passes now I don't know if it has something to do with the CPU or RAM speeds but if you could persist it is as I said what is needed.

It isn't something you have done wrong my friend and I have seen the test take much longer than that. Having said that wait and see what happens in the next few hours because if you stop it now then you are never going to know if the RAM is ok.

 

[Jordans]

Still running it just wanted to make sure nothing was wrong with it. Just started on pass 7 now.

 

[ICIT2LOL]

Still running it just wanted to make sure nothing was wrong with it. Just started on pass 7 now.

No thats good mate as soon as it hits past #8 pass it can be stopped if no errors and well done for being patient - the name of the game when it comes to this stuff.

 

[Jordans]

Alright, it's been 41 hours and completed 9 passes with 0 errors.

 

[ICIT2LOL]

Ok Jordan we can move on as the RAM is ok.

Now are you overclocking the CPU? and can you please check the temps on it sue this Speccy - Free Download - Piriform because this bug check is now aiming at the CPU

[COLOR="Red"]WHEA_UNCORRECTABLE_ERROR (124)[/COLOR]
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e1df038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`031a85b0 fffffa80`0e1df038 : 00000000`00000001 00000000`00000000 fffff800`048a930b fffffa80`0e1df038 : nt+0x4ad42c
fffff880`031a85b8 00000000`00000001 : 00000000`00000000 fffff800`048a930b fffffa80`0e1df038 00000000`00000000 : 0xfffffa80`0e1df038
fffff880`031a85c0 00000000`00000000 : fffff800`048a930b fffffa80`0e1df038 00000000`00000000 00000000`00000000 : 0x1


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: [COLOR="red"] AuthenticAMD[/COLOR]

IMAGE_VERSION:  

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

If need be it might come to testing the CPU but lets get the temps checked first and yes are you overclocking??

 

[Jordans]

I've done no overclocking to the computer myself, and I purchased it off new-egg and it was not listed as overclocked.

I downloaded the program and got a link to show my summary: http://speccy.piriform.com/results/JdSuPqEND1dZU5AFfeGQISH

I hope that's what you were looking for!

 

[Layback Bear]

Speccy will not show a over clock but CPU-Z will.


View attachment 396773


Jack

 

[Jordans]

Alright got a quick picture of that as well.

 

[Layback Bear]

It appears that your system is not over clocked according to your picture.

Jack

 

[torchwood]

well i can tell you that your
AMD drivers are incorrectly installed (AOD4.1)
and somethings wrong with logmein as well.

Roy

 

[Jordans]

well i can tell you that your
AMD drivers are incorrectly installed (AOD4.1)
and somethings wrong with logmein as well.

Roy

How would I go about finding out what logmein driver is and removing that?

 

[Jordans]

Not sure what AOD4.1 means but I used DDU to uninstall my drivers and reinstalled the whql version from the site linked earlier in this thread. I don't know how to get rid of the Logmein error and i'm still having crashing errors.

 

[ICIT2LOL]

Not sure what AOD4.1 means but I used DDU to uninstall my drivers and reinstalled the whql version from the site linked earlier in this thread. I don't know how to get rid of the Logmein error and i'm still having crashing errors.

Ok Jordan mate the best way of finding out about stuff like that is to Google it and that is what I do a lot and I suspect others too. Now from this link AODDriver4.01 - [Solved] - Graphics Cards - Tom's Hardware it looks like something to do with the AMD graphics namely the Catalytic Control Centre so have you ever had an AMD GPU in that machine?? If not I am wondering why that AOD is there - I did think for a moment there it might have been graphics on the CPU but apparently not.

The Logmein error I don't know about that only that there is a way of manually removing it but I would like to hear what the others have to say about that.