Solved "The default gateway is not available" After installing Iobit malware

[Horace2015]

"The default gateway is not available" After installing Iobit malware

Hi,

I had installed IObit malware fighter and driver update ... .I have since uninstalled it and cleaned the registry however my access to the internet stops working about every 15 minutes and In addition it has wiped wiped out all restore points. This was 3 days ago. When i look at my system restore. "NO system restore points have been created."

It shows my wireless connection strong. I hit the troubleshoot problems button and it temporarily fixes it.

"The connection between your access point, router or cable modem and the internet is broken ------ Detected

"The default gateway is not available" --------------------- fixed


I had also update all my drivers, which is how I got to the Iobit software. I was looking for a free utility to update all my drivers.

Basically this all started after I installed Iobit but have no way to get back to "before" i installed it.


I am running Windows 7, 64 bit.
I have run the Avast free anti virus smart scan and it comes up clean.

thoughts/ suggests?

Horace

 

[samuria]

Welcome to the forum. Open a CMD prompt type ipconfig /all post results check your browser make sure no proxy is set

 

[Horace2015]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\larry>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : larry-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-25-82-47-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 64-27-37-F2-B1-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Dell Wireless 1701 802.11b/g/n
Physical Address. . . . . . . . . : 64-27-37-F2-B1-FF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.32(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, March 23, 2017 7:53:51 AM
Lease Expires . . . . . . . . . . : Friday, March 24, 2017 7:53:51 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-A2-0C-40
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 64-27-37-F2-B2-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{35BF30C1-C65C-420C-A18E-EEC5705D4D79}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{25824738-B155-4B70-8C9B-A0A26F742900}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:78cf:c4:2768:93eb:2fd0(Prefer
red)
Link-local IPv6 Address . . . . . : fe80::c4:2768:93eb:2fd0%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

 

[Horace2015]

also, i tis a wireless issue, i use fios.

I have other laptops and pc's connected with no issues. isolated to this device only.

 

[samuria]

On that you get correct settings you could set DNS to 208.67.220.220 & 208.67.222.222 did you check for proxy

 

[Horace2015]

proxy server is Not checked... Auto detect settings is checked,

 

[torchwood]

Hi Horace,
go to device manager, for your Wifi driver. >> update
Hit the Roll back option.

Roy

 

[Layback Bear]

If you can use a restore point before you installed IObits give it a try.
Any IObit program in my opinion is junk in the highest degree.

Jack

 

[Horace2015]

No rollback options and my Restore points have been wiped out.

 

[Layback Bear]

Well in my opinion IOBit's has screwed up another computer.

If it was my computer I would do a Clean Install. Their is no way to know all the other things IOBit has done to your system.

I will say again. This is my opinion.

Jack

 

[Callender]

Suggest: Switch off computer. Unplug router power lead and any other cables connected to the router. Leave switched off for a few minutes. Reconnect router power lead and do a hard reset via the reset button. Wait for reset to finish. Switch on computer.

Run Wireless Wizard

When the program launches choose "Networks" > "Update Network Profiles" and let the download complete.

Then click the "Test & Fix" button or choose "Options" > "Test & Fix"

Also check "Tools" > "Spectrum Analyzer / Channel Scan" to check signal strength and channel number of any nearby networks.

 

[Horace2015]

Well in my opinion IOBit's has screwed up another computer.

If it was my computer I would do a Clean Install. Their is no way to know all the other things IOBit has done to your system.

I will say again. This is my opinion.

Jack

I did a full reset after I saved files, pictures, music, etc..... but now it is saying Setup is preparing your computer for first use. . It has been saying this for a few hours... It does time out after 20 minutes or so.

Is this normal?

 

[MrWhoopee]

Well in my opinion IOBit's has screwed up another computer.

If it was my computer I would do a Clean Install. Their is no way to know all the other things IOBit has done to your system.

I will say again. This is my opinion.

Jack

It's not just your opinion, Jack.
I agree 100%. When I find anything by IObit or Slimware on a client's computer, I remove it. I don't ask first, it's part of my standard malware removal.

In fact, the title of this thread says it perfectly:
"The default gateway is not available" After installing Iobit malware

 

[Horace2015]

Am doing a clean install... thanks for all the feedback!