No drivers found after a fresh USB install

[viltsu]

Hi, first of all I'm new to the forum so I'm not sure if this is under the right category.

My old laptop's hard drive was filled with all kinds of files (not a virus, just an old computer) and deleting some of them didn't help at all, so I decided to do a clean install of Windows 7. I used Rufus. I had issues with the installation complaining about no drivers found, etc. Somehow I bypassed that, but now after installing it, there are no drivers. No way to access the internet, small screen resolution and so on. I did try to install the drivers by downloading them from ASUS' website and copying them to a flash drive and installing from there, but it didn't work. Some of the drivers say "Installation successful" or similar, and some cannot be installed at all. And those that say installation successful, actually do nothing. There's also a CD that came with the computer, apparently including all the drivers. But when I try to launch that it says "This disk isn't compatible with this machine". At this point I'm very frustrated. What can I do? Can I install Windows with all the essential drivers automatically?
The laptop is ASUS X54H.

Thanks

 

[samuria]

Welcome to the forum. Did you get the correct drivers for 64bit win7 from here ASUSTeK Computer Inc. -Support- Driver & Tools - X54H

 

[johnhoh]

on the page samuria linked, first run the chipset inf update driver, then the lan driver and then the utility called asus live update, and you should be good to go. If not, try running this

Intel® Driver Update Utility

 

[viltsu]

Welcome to the forum. Did you get the correct drivers for 64bit win7 from here ASUSTeK Computer Inc. -Support- Driver & Tools - X54H

Yes. That's where I got them from.

 

[johnhoh]

If you followed the steps in post #3 and it did not help, please post the entire content of the right hand pane of start > run > msinfo32 > components > problem devices.

 

[viltsu]

If you followed the steps in post #3 and it did not help, please post the entire content of the right hand pane of start > run > msinfo32 > components > problem devices.

No luck.

Network Controller PCI\VEN_168C&DEV_0032&SUBSYS_2C971A3B&REV_01\4&EE8FC94&0&00E1
PCI Simple Communications Controller PCI\VEN_8086&DEV_1C3A&SUBSYS_13C71043&REV_04\3&11583659&0&B0
USB Controller PCI\VEN_1B21&DEV_1042&SUBSYS_10591043&REV_00\4&1F17E497&0&00E3

Error codes for all the devices are "The drivers for this device are not installed."

EDIT: ASUS Live Update failed to install, gave the error message "Live Update is only compatible with ASUS notebooks."
I installed the network drivers, but like last time it said it was successfully installed yet after rebooting it still doesn't work.

 

[johnhoh]

In order those are:

Intel(R) Management Engine Interface
Atheros AR9485 Wireless
Asus USB Controller Universal Serial Bus USB Controller

I would run asus live update - in the utilities section here

X54H | Laptops | ASUS Global


live update should install them automatically but if not, note that the intel mgt driver is listed within "other" on the asus link

its possible the network driver is not atheros since i do not see it listed on the asus link, but try this anyway. can't hurt

Download Qualcomm Atheros wireless driver for AR9485 and 64bit Windows 7

 

[viltsu]

In order those are:

Intel(R) Management Engine Interface
Atheros AR9485 Wireless
Asus USB Controller Universal Serial Bus USB Controller

I would run asus live update - in the utilities section here

X54H | Laptops | ASUS Global


live update should install them automatically but if not, note that the intel mgt driver is listed within "other" on the asus link

its possible the network driver is not atheros since i do not see it listed on the asus link, but try this anyway. can't hurt

Download Qualcomm Atheros wireless driver for AR9485 and 64bit Windows 7

It's still happening. I can't do anything.

 

[viltsu]

bump, I need my laptop working by tomorrow

 

[johnhoh]

the intel mgt driver is listed within "other" on the asus link

see above

 

[viltsu]

see above

Installed and nothing happened? How do I install the other one then?

 

[viltsu]

ASUS Live Update refuses to lauch. During installation it gives an error message though. See the pic earlier. Any quick help would be greatly appreciated.

 

[johnhoh]

In this order, I would try SDI snappy installer lite, intel driver detect, and if neither gets you fixed, download and install every single thing on your motherboard web page. Everything. Only the latest updates though - sometimes there will be three things listed in a section that are different updates of the same thing, so that case you just need the latest. I'm pretty sure there is something on that page that you have not downloaded, because otherwise you would have zero problem devices. Also, if you ran intel driver detect earlier and yet got that intel problem device using msinfo32 AFTER that, I don't know what else to tell you. You never specifically said earlier that you ran intel driver detect, nor reported what precisely were its results, as it should have fixed the intel mgt engine driver issue at least.

Download
Intel® Driver Update Utility
ASUSTeK Computer Inc. -Support- Driver & Tools - X54H

 

[viltsu]

In this order, I would try SDI snappy installer lite, intel driver detect, and if neither gets you fixed, download and install every single thing on your motherboard web page. Everything. Only the latest updates though - sometimes there will be three things listed in a section that are different updates of the same thing, so that case you just need the latest. I'm pretty sure there is something on that page that you have not downloaded, because otherwise you would have zero problem devices. Also, if you ran intel driver detect earlier and yet got that intel problem device using msinfo32 AFTER that, I don't know what else to tell you. You never specifically said earlier that you ran intel driver detect, nor reported what precisely were its results, as it should have fixed the intel mgt engine driver issue at least.

Download
Intel® Driver Update Utility
ASUSTeK Computer Inc. -Support- Driver & Tools - X54H

I tried to install the driver update utility earlier. It just says setup failed, 0x80072ee7 - unspecified error

log file:

[074C:09F8][2017-06-05T21:08:04]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Ville\AppData\Local\Temp\{CED5ED00-4141-4D89-BE3A-8778027A7E98}\.cr\Intel Driver Update Utility Installer.exe
[074C:09F8][2017-06-05T21:08:04]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DSADesktopUI.exe'
[074C:09F8][2017-06-05T21:08:04]i009: Command Line: '"-burn.clean.room=E:\Intel Driver Update Utility Installer.exe" -burn.filehandle.attached=180 -burn.filehandle.self=188'
[074C:09F8][2017-06-05T21:08:04]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\Intel Driver Update Utility Installer.exe'
[074C:09F8][2017-06-05T21:08:04]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\'
[074C:09F8][2017-06-05T21:08:04]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Ville\AppData\Local\Temp\Intel®_Driver_Update_Utility_20170605210804.log'
[074C:09F8][2017-06-05T21:08:04]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'
[074C:09F8][2017-06-05T21:08:04]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'
[074C:050C][2017-06-05T21:08:04]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[074C:050C][2017-06-05T21:08:04]i000: Setting version variable 'WixBundleFileVersion' to value '2.8.0.7'
[074C:09F8][2017-06-05T21:08:04]i100: Detect begin, 3 packages
[074C:09F8][2017-06-05T21:08:04]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full'
[074C:09F8][2017-06-05T21:08:04]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to false.
[074C:09F8][2017-06-05T21:08:04]i101: Detected package: NetFx45Web, state: Absent, cached: None
[074C:09F8][2017-06-05T21:08:04]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None
[074C:09F8][2017-06-05T21:08:04]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None
[074C:09F8][2017-06-05T21:08:04]i199: Detect complete, result: 0x0
[074C:050C][2017-06-05T21:08:09]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[074C:09F8][2017-06-05T21:08:09]i200: Plan begin, 3 packages, action: Install
[074C:09F8][2017-06-05T21:08:09]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
[074C:09F8][2017-06-05T21:08:09]i000: Setting string variable 'NetFx45FullWebLog' to value 'C:\Users\Ville\AppData\Local\Temp\Intel®_Driver_Update_Utility_20170605210804_000_NetFx45Web.log'
[074C:09F8][2017-06-05T21:08:09]i052: Condition 'VersionNT64' evaluates to true.
[074C:09F8][2017-06-05T21:08:09]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\Ville\AppData\Local\Temp\Intel®_Driver_Update_Utility_20170605210804_001_IPIPInstallerX64_rollback.log'
[074C:09F8][2017-06-05T21:08:09]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\Ville\AppData\Local\Temp\Intel®_Driver_Update_Utility_20170605210804_001_IPIPInstallerX64.log'
[074C:09F8][2017-06-05T21:08:09]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\Ville\AppData\Local\Temp\Intel®_Driver_Update_Utility_20170605210804_002_DriverUpdateUtilityInstaller_rollback.log'
[074C:09F8][2017-06-05T21:08:09]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\Ville\AppData\Local\Temp\Intel®_Driver_Update_Utility_20170605210804_002_DriverUpdateUtilityInstaller.log'
[074C:09F8][2017-06-05T21:08:09]i201: Planned package: NetFx45Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[074C:09F8][2017-06-05T21:08:09]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[074C:09F8][2017-06-05T21:08:09]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[074C:09F8][2017-06-05T21:08:09]i299: Plan complete, result: 0x0
[074C:09F8][2017-06-05T21:08:09]i300: Apply begin
[074C:09F8][2017-06-05T21:08:09]i010: Launching elevated engine process.
[074C:09F8][2017-06-05T21:08:11]i011: Launched elevated engine process.
[074C:09F8][2017-06-05T21:08:11]i012: Connected to elevated engine.
[09F4:0168][2017-06-05T21:08:11]i358: Pausing automatic updates.
[09F4:0168][2017-06-05T21:08:11]i359: Paused automatic updates.
[09F4:0168][2017-06-05T21:08:11]i360: Creating a system restore point.
[09F4:0168][2017-06-05T21:08:21]i361: Created a system restore point.
[09F4:0168][2017-06-05T21:08:21]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b480f6cc-fa56-482b-b0a3-49d69a32db6d}, options: 0x7, disable resume: No
[09F4:0168][2017-06-05T21:08:21]i000: Caching bundle from: 'C:\Users\Ville\AppData\Local\Temp\{C1090827-E8F6-43D0-A1A8-2B2DFC8A3DFF}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\ProgramData\Package Cache\{b480f6cc-fa56-482b-b0a3-49d69a32db6d}\Intel Driver Update Utility Installer.exe'
[09F4:0168][2017-06-05T21:08:21]i320: Registering bundle dependency provider: {b480f6cc-fa56-482b-b0a3-49d69a32db6d}, version: 2.8.0.7
[09F4:0168][2017-06-05T21:08:21]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b480f6cc-fa56-482b-b0a3-49d69a32db6d}, resume: Active, restart initiated: No, disable resume: No
[074C:0A74][2017-06-05T21:08:21]w343: Prompt for source of package: NetFx45Web, payload: NetFx45Web, path: E:\redist\dotNetFx45_Full_setup.exe
[074C:0A74][2017-06-05T21:08:21]i338: Acquiring package: NetFx45Web, payload: NetFx45Web, download from: http://go.microsoft.com/fwlink/?LinkId=225704
[074C:0A74][2017-06-05T21:08:22]e000: Error 0x80072ee7: Failed to send request to URL: http://go.microsoft.com/fwlink/?LinkId=225704, trying to process HTTP status code anyway.
[074C:0A74][2017-06-05T21:08:22]e000: Error 0x80072ee7: Unknown HTTP status code 0, returned from URL: http://go.microsoft.com/fwlink/?LinkId=225704
[074C:0A74][2017-06-05T21:08:22]e000: Error 0x80072ee7: Failed attempt to download URL: 'http://go.microsoft.com/fwlink/?LinkId=225704' to: 'C:\Users\Ville\AppData\Local\Temp\{C1090827-E8F6-43D0-A1A8-2B2DFC8A3DFF}\NetFx45Web'
[074C:0A74][2017-06-05T21:08:22]e000: Error 0x80072ee7: Failed to acquire payload from: 'http://go.microsoft.com/fwlink/?LinkId=225704' to working path: 'C:\Users\Ville\AppData\Local\Temp\{C1090827-E8F6-43D0-A1A8-2B2DFC8A3DFF}\NetFx45Web'
[074C:0A74][2017-06-05T21:08:22]e313: Failed to acquire payload: NetFx45Web to working path: C:\Users\Ville\AppData\Local\Temp\{C1090827-E8F6-43D0-A1A8-2B2DFC8A3DFF}\NetFx45Web, error: 0x80072ee7.
[074C:09F8][2017-06-05T21:08:22]e000: Error 0x80072ee7: Failed while caching, aborting execution.
[09F4:0168][2017-06-05T21:08:22]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b480f6cc-fa56-482b-b0a3-49d69a32db6d}, resume: None, restart: None, disable resume: No
[09F4:0168][2017-06-05T21:08:22]i330: Removed bundle dependency provider: {b480f6cc-fa56-482b-b0a3-49d69a32db6d}
[09F4:0168][2017-06-05T21:08:22]i352: Removing cached bundle: {b480f6cc-fa56-482b-b0a3-49d69a32db6d}, from path: C:\ProgramData\Package Cache\{b480f6cc-fa56-482b-b0a3-49d69a32db6d}\
[09F4:0168][2017-06-05T21:08:22]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b480f6cc-fa56-482b-b0a3-49d69a32db6d}, resume: None, restart initiated: No, disable resume: No
[074C:09F8][2017-06-05T21:08:22]i399: Apply complete, result: 0x80072ee7, restart: None, ba requested restart: No

 

[viltsu]

Sorry about my lack of knowledge. I'm just really frustrated over this.

 

[johnhoh]

I think I see what happened. The win7 version you installed was kind of old so it did not have some prereqs that are needed by the intel drivers (probably the mgt engine interface driver), so the critical next step after installing was to run windows update, which you could not do since you had no internet access. So what you need to do now is get windows updated, or at least updated to a 2016 condition, and after that the intel driver detect or sdi snappy driver installer should work, and its also possible that windows update itself will update your drivers. This link tells you how to windows update your machine even though you have no network access. You download a bunch of files to a usb drive using some other machine, then move the usb drive to your problem machine so you can copy those files to the desktop then run those files. You should read the whole page before starting this..

How to Update Windows 7 All at Once with Microsofts Convenience Rollup

 

[viltsu]

I think I see what happened. The win7 version you installed was kind of old so it did not have some prereqs that are needed by the intel drivers (probably the mgt engine interface driver), so the critical next step after installing was to run windows update, which you could not do since you had no internet access. So what you need to do now is get windows updated, or at least updated to a 2016 condition, and after that the intel driver detect or sdi snappy driver installer should work, and its also possible that windows update itself will update your drivers. This link tells you how to windows update your machine even though you have no network access. You download a bunch of files to a usb drive using some other machine, then move the usb drive to your problem machine so you can copy those files to the desktop then run those files. You should read the whole page before starting this..

How to Update Windows 7 All at Once with Microsofts Convenience Rollup

Okay, I followed that guide. But it doesn't work. I'm quite sure I did everything just like in it.

 

[viltsu]

What can I do at this point? Can I install a newer version of Windows 7 with the essential drivers in it?
Doesn't look like I can do much.

 

[johnhoh]

I was wondering if asus has something unique that is a pre-req for everything, and came upon this ATKACPI program. Try running it, and seeing if asus live update works after that. Apparently it comes pre-installed on all asus windows laptops and may be a pre-req to install other devices

http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100013.zip

 

[viltsu]

I was wondering if asus has something unique that is a pre-req for everything, and came upon this ATKACPI program. Try running it, and seeing if asus live update works after that. Apparently it comes pre-installed on all asus windows laptops and may be a pre-req to install other devices

http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100013.zip

Live Update launched, but it says computer is up to date