Solved Need Help Selecting from Installation Options in a Missing Update DL

[Snick]

No problem I'm extremely patient.

Run SURT again, when it completes,

logs are located:

C:\Windows\Logs\CBS

zip/compress CheckSUR.log and CBS.log and attach to next post please.

 

[Efdy]

Thank you for the reply, Snick. Here are the CheckSUR.log and CBS.log zipped, uploaded, and attached to this post after running SURT again Sunday, April 1 about 6pm CST.

 

[Snick]

Have logs. It will take me a while to prepare fixes, with 2 SFCFixScripts. Hopefully I'll get to it later tonight.
Cramming for my CompTIA exams!

 

[Efdy]

Okay. Thanks again. No hurry. Good luck with exams.

 

[Snick]

Download SFCFix.exe (by niemiro) and save this to your Desktop

Download and save attachments to your Desktop

How to drag and drop: left-click on item while holding down left mouse button & drag item

Drag and drop SfCFix.zip on top of SFCFix

notepad will open, you can close notepad

Drag and drop SFCFixScript.txt on top of SFCFix

notepad will open, you can close notepad

Run SURT again and post CheckSUR.log

Thank you!

 

[Efdy]

Here you go. Thank you too.

 

[Snick]

Reinstall Avast & Run SURT, post CheckSUR.log please

 

[Efdy]

I'm thinking about not using Avast anymore if it causes a lot of errors. Here's the CheckSUR.log after reinstalling Avast, restarting the PC, and running SURT.

 

[Snick]

Have SFCFix.exe by Niemiro on desktop
Extract Repairs.zip to desktop
Run below in this order:
Run 1st
Run 2nd

Drag & Drop
SFCFixScript onto SFCFix.exe by Niemiro
reboot
Run SURT again and post logs

In regards to Avast, after I corrected similar errors to yours, SURT has been clear of Avast errors. If you decide to utilize another free AV, I'd recommend Bitdefender free.

 

[Efdy]

Okay, I will do that. It's 6:00 PM Central Time in USA right now. I just downloaded your attachment. Thank you again for helping me so much, Snick, and for the antivirus comparison sheet too.

 

[Snick]

Helping is never a problem, that's what we're here for, we don't get paid, it's all volunteer.

 

[Efdy]

Here are the CBS.log and CheckSUR.log from after doing that stuff you last said to do.

 

[Snick]

Awesome Efdy, you're becoming an IT Pro! We're down to one manifest error!
Control Panel, uninstall program, click on avast, click on change, choose repair
SURT tool again and post log please.
Hopefully, Avast repair will replace missing manifest.

 

[Efdy]

Thank you, Snick. Here is the next CheckSUR.log per your last instructions.

 

[Snick]

Hummm....
Well, let's try another route!
download from Google Drive account Revo Uninstaller Pro
run installer
click help
click auto update
follow instructions
by default, Revo will create registry backup and restore point
find avast
double-click avast
avast uninstaller click uninstall
do not restart computer!
close avast uninstaller window with red X
On Revo, click Advanced
delete everything it finds
run Avast Clear
Run SURT and post log, BTW: you don't need to zip CheckSUR.log, just attach it.

 

[Efdy]

Hummm....
Well, let's try another route!
download from Google Drive account Revo Uninstaller Pro
run installer
click help
click auto update
follow instructions
by default, Revo will create registry backup and restore point
find avast
double-click avast
avast uninstaller click uninstall
do not restart computer!
close avast uninstaller window with red X
On Revo, click Advanced
delete everything it finds
run Avast Clear
Run SURT and post log, BTW: you don't need to zip CheckSUR.log, just attach it.

Hello. Thank you for your persistence. After clicking Advanced in Revo and then deleting the leftover files, it said some remaining files would be deleted at next restart. Do you want me to restart the PC after that before running Avast Clear? I will just pause at this step in your instructions and leave that PC on till I see another post here. Thanks.

[Edit: I didn't know if you meant don't restart the computer only between those two steps where you wrote "do not restart computer!" or if you meant don't restart the computer at all while completing this set of instructions.]

Rgr on the no need to zip CheckSUR.log attachments.

 

[Efdy]

Can anyone who knows about such things who may happen to see this post tell me if changing the power options on the computer this thread is about so it goes to sleep instead of setting there fully switched on will be okay in as far as what Snick was helping me do? You can see from the previous two posts what that is and why I left the computer setting there on for the past day and a half, but I would rather let it sleep instead till Snick returns if that is different enough from switching the computer off that it won't change anything we are in the middle of. I don't really know how to say what I'm asking very well. Sorry. Thank you for reading this.

 

[Snick]

Sorry 'bout delay Efdy, flu bug had me down a couple days!
Restart or not is OK
Did you run AVAST clear?
If you completed everything in #35
Run SURT again and attach log please!
https://www.sevenforums.com/windows...issing-update-dl-post3383485.html#post3383485

 

[Efdy]

Hello, Snick. I'm sorry you became unwell. I hope you are feeling better. Thank you for helping me.

Yeah, I followed the instructions from post #35. I stopped after using Revo and left the computer switched on till I heard from you to clarify if I wasn't supposed to restart the computer then too. So just now I ran Avast Clear and SURT. Here is the CheckSUR.log copied after doing that.

 

[Snick]

Haven't been that sick in quite a while? Thank for the condolences!
download and run
run 1
run 2
Drag and drop SFCFixScript onto SFCFix
save log
reboot computer
Run SURT
Post saved log and CheckSUR.log located at: C:\Windows\Logs\CBS
please