BSOD says Device Driver Attempting to Corrupt the system

[bearcat22]

All looks good so far. If you do get another BSOD post a new set of logfiles. Enjoy the faster speeds now that Driver verifier is off

How can I be CERTAIN that the driver Windows said was trying to corrupt the system is now gone?
Also, new problem: I cannot open or print PDF files that I need.
I can print using Open Office Writer just fine.
I went to Adobe and downloaded what I thought was the latest software, and the
installer ran but it won't launch the program!!

 

[philc43]

Restart the PC to see if it sorts out the Adobe installation.

I can't be certain but I have a feeling that the MicroCentre may have left the Driver Verifier on and that has been the cause of all your problems.

 

[bearcat22]

I had tried restarting Adobe, did not help.
I went to their website, and although I am not 100% sure, it SEEMED to say that they have been having huge problems
with the latest edition of their Reader. I'll wait and see before attempting any fixes. Meanwhile, got my documents printed with a workaround. Opened in MS Paint and just printed as images.

I STRONGLY suspect you are correct about MicroCenter leaving something in or on the machine.
I've already written to them demanding a full refund.

Thanks for your help. Gonna not shut down for a while and see if anything goes wrong here.

 

[bearcat22]

I created restore points, and re-installed two programs, 4K downloader and AnyVideoConverter.

These ran fine for a few hours, then 4K crashed a couple times. Went to bed with AVC running,
woke to the Chrome browser and all else frozen. NOT a bsod, just a frozen mouse.
Put fresh batteries in mouse, and even moved antenna for mouse to another USB port.
Still frozen, Had to hard reboot
and am back in Safe Mode again. Attached are MiniDump and Event Viewer logs

 

[bearcat22]

It was my understanding that in order to Stop the Windows Security Essentials from using up RAM, I would need to have a different Antivirus installed and running. I do, Malwarebytes. Yet I am still seeing the Windows program running. Could this cause issues?

 

[philc43]

Malwarebytes and Windows Security Essentials work together as far as I know so I am not surprised both are working. It's the combination I use to cover Antivirus and Malware.

 

[bearcat22]

Reinstalled 4k Downloader and AnyVideoConverter, with Restore Points.

4K crashed twice.

Left AVC running overnight, woke to find the screen/mouse frozen.

 

[philc43]

This does not seem to be a BSOD problem any more. You might get better help by posting on Forums for 4K or AVC or contacting their support.

 

[bearcat22]

This does not seem to be a BSOD problem any more. You might get better help by posting on Forums for 4K or AVC or contacting their support.

I will also try to contact them and to post on their forums. I quit using 4K but have not yet uninstalled it.

I have attached latest MINIDump from crash just a few minutes ago.
I was running only AVC and Chrome.
Suddenly the screen turned white with colored lines in it, and a VERY loud buzzing sound would not stop.
I had to hard reboot.
Just now I tried to attach my Minidump and got an error saying a 'token is missing"!

 

[philc43]

Just run the log collector as described in the BSOD Posting Instructions - it will automatically find the log files for us.

 

[bearcat22]

Thank you for your help. The file is attached.
I have the vaugue idea the machine crashed due to overheating? New RAM plus heavy use by AVC program?
Should I use the Reinstall Windows disks and make a fresh start?

 

[philc43]

You can use a program like HWMonitor to check the temperatures of your system. Overheating can indeed cause the system to crash or just stop (freeze).

If the PC is working OK apart from the AVC program there is no need to reinstall windows.

The disk you have bought does not include a product key so you would need to make sure you have this from your current installation before using it to reinstall.

 

[bearcat22]

Again, my thanks for your help.

How do I know what are "safe" temperatures for things to be running at?


Evidently AVC does not have a forum, but I sent them an email.
Unfortunately, my email won't attach a file big enough to send them the Logs.

My plan at the moment is when I intend to use AVC for long periods, I will do it
while I sleep and am not using the computer for anything else.

 

[bearcat22]

Crashed again. BSOD says IRQL NOT LESS OR EQUAL
0x0000000A

 

[axe0]

Could you verify, in the browsers, that AVG is not present anymore.
Uninstalling AVG Toolbar homepage and Secure Search ... | AVG Support

 

[bearcat22]

axe0, just saw your post now. Will next check as you say, but meanwhile: I was running only a computer game, nothing else, went to bed and woke to the screen black. No mouse cursor. Checked, and computer was running and mouse was running.
Had to Hard Reboot.
Ran Startup Repair, it found nothing. Got a message box saying
"Recovery Has Completed"

 

[bearcat22]

axe0, I just followed your link, but I think this will not work. AVG does not appear anywhere in the list of Programs under Uninstall or Change list.
I ran "AVG Remover" and it said it did not find the program. I clicked "Run Anyway" and the scanner just runs forever, "Working, Please Wait".

Could something that runs overnight, such as Disk Defragment, or Windows Update
be causing all these crashes? Would using a Recovery Disk solve this problem?
I have no idea how to "update drivers". When I click on that option, everything always says "You already have the latest driver"

 

[torchwood]

Hi

well according to the latest, see screenshot
AVG and AMD bluescreen errors.


please run this for AVG
Download Farbar Recovery Scan Tool

please provide both logs

I'll let the BSOD boys work on AMD

You do seem to have other problems
please run this, might take a while and look like its not working.
https://www.microsoft.com/en-us/download/details.aspx?id=20858

Roy

 

[bearcat22]

thanks Torchwood! I just saw your post. Last night left the computer on with just the desktop, Nothing running.
Woke to find the screen frozen. Mouse would not move.
How can the system crash when nothing is running?

Did not see any new Minidump file.

If this were your computer, would you just use a Recovery Disk and reinstall the OS to solve all this?

I tried going to the AMD site to download latest drivers.

Their "Auto Detect" is says someting like "Already Installed"

The Windows Update thing just sits there running, never finishes.

 

[erpster4]

I've checked all the specs of the HP P6710F computer from the HP web site:
Access Denied

possible hardware weakness in the specs I saw there - "internal 250w" listed for power supply. may not be adequate enough when using the computer for more than 12 hours straight or when having multiple usb devices connected

perhaps change/upgrade the power supply unit (PSU) to something like 400w or 500w from Corsair, Seasonic, Antec, Thermaltake, etc. a power supply upgrade is highly recommended (or required) when installing a more powerful graphics card onto that HP computer

In the past HP had been using mediocre power supplies from Bestec (I know because some of these Bestecs either fail or don't provide stable power - I'm using an older HP computer like M8417C and changed the PSU from the Bestec ATX-250-12Z to an Enermax EG465p (465watt) a few years ago - my HP computer rarely crashes now)

also get a copy of Memtest86 v4.3.7 and boot from either a CD or flash drive containing Memtest86 to check if your RAM chips are okay