Windows Photo Viewer Won't Open Load past "Loading..."

[threefiftyli]

For some odd reason my Photo Viewer get stuck on "Loading..." when I open any image file. However, if I click the slide show button, the image loads up just fine.

Any idea's on what the issue is?

 

[BFG]

Can you be more specific about your issue.

One bug I've discovered is this:

If you add recent items to the start menu and open a picture from the library, when that file is added to recent items and clicked on it wont load.

 

[threefiftyli]

Well basically whenever you open a picture file it should open Windows Photo Viewer, then show "loading..." then load the photo. My Photo Viewer sticks on "loading..."

I am not sure why it doesn't go past that. It eventually never loads the picture. However, clicking on the slide show center button makes the picture appear full screen

 

[H Luaibi]

Threefiftili

Hi there!
I have exactlythe same problem: whenever I try to open a picture in the Windows Photo viewer, the word "loading" appears and nothing happens. I don't know know how to solve the problem. Do you have any new ideas. My computer is tablet PC , windows 7. Yesterday I was able to open my photos but not anymore.

 

[harpua]

I used to have the same problem in Vista. There's a fix for it but it kept reoccurring after a while. Some database corruption I think. I got tired of it and found a better free app for viewing images.

I suggest downloading, installing & using a better free image viewer called Faststone Image Viewer and making that your default imaging viewing app, so when you click on pictures they will open in Faststone. It's a lot better and faster than Windows Photo Viewer.

Faststone may not be the best free editing app out there (although it's not bad), but for image viewing I don't think there is anything better.

 

[H Luaibi]

Harpua
Thank you for your message. I downloaded Faststone Image Viewer. It is great compared with the Window photo viewer. It has a full editing system. that isgreat. I don't really edit my photos with photo viewers because they are usually designed to be viewer. I usually use photoshop. My windows photo viewer worked today for about 5 minute andthen it stopped. That is strange. Once again thank you for the useful information.
cheers

 

[threefiftyli]

I fixed the problem. It was because I deleted all the color profiles in the system32 directory. Once restored, everything should work perfect again.

 

[laststarrynight]

Hello threefiftyli
I actually have the same problem. How did you manage to restore your color profiles?

 

[coolcoci115]

Yes can you please tell us how to restore this color profiles in system32, i googled this phrase and nothing of usefulness showed up. I'm very frustrated that after installing a new OS for the past 3 hours, that something as simple and elementary as the photo viewer doesn't work. I also am having a problem with opening any of the standard games that come in the windows 7 game explorer, but I'm not sure if the two problems are related.

 

[threefiftyli]

I never deleted my old color profiles, I just moved them to a temp folder. So by "restoring" them I just moved them out back to the original directory (C:\...system32\spool\drivers\color)

I touched these files because I color calibrated my lcd and I didn't think I needed the original profiles defaulted by windows.

If you haven't touched these files, then its a different issue entirely.

Going to the control panel -> color management will show you some of the original profiles that come with windows

 

[harpua]

Harpua
Thank you for your message. I downloaded Faststone Image Viewer. It is great compared with the Window photo viewer. It has a full editing system. that isgreat. I don't really edit my photos with photo viewers because they are usually designed to be viewer. I usually use photoshop. My windows photo viewer worked today for about 5 minute andthen it stopped. That is strange. Once again thank you for the useful information.
cheers

You are very welcome and I'm glad you liked the program. It's much better, faster and more reliable than the windows photo viewer.

Btw, a great way to say thanks to anyone here who provides helpful info is to "rep" the helpful post by clicking on the middle icon in the upper right corner of the helpful post and checking the "I approve" box.

 

[coolcoci115]

yea that was definitely not the problem with me, but I did figure out how to fix my problem. If someone else is reading this thread, I had a problem opening pictures in the windows photo viewer as well as opening any of the games that came with windows 7 in the games explorer. I had upgraded Windows Vista 64 bit to Windows 7 Professional 64 bit on my hp touchsmart tx2 laptop, and i updated the graphics driver, called Microsoft who advised to activate my copy of windows which i did, all that didn't work.

The problem seemed to be the updated drivers for the ATI Radeon 3200 HD graphics card and with each update AMD and Microsoft failed to fix the problem. If you have this problem trying typing dxdiag into the Start menu and click on the Display tab and see if the Direct 3D acceleration is activated, because mine had been not available and I could not turn on the hardware acceleration from the control panel.

Thankful people much more acquainted with computers were able to solve this problem on another forum at WPF 3D applications broken by Mobility Radeon 3200 ATI drivers from Windows Update on HP TX2 laptop

Basically the problem is with any program that requires running the WPF (windows presentation foundation) 3D and this can be easily fixed by doing either or (or both): updating the BIOS (Basic Input/Ouput System) by going to your computers support website (for hp that is support.hp.com) and finding the winflash softwaree for the latest BIOS for windows 7 operating system (for this computer it was F.12) or another and easier solution is disable the AMD External Event Service by typing services.msc in the Start Menu then right click on AMD External Event Service and in the drop down menu next to startup type and change it to Disabled and then click Stop, then click OK and close the window.

Hope this helps with all the other windows 7 users out there who were as frustrated as I was.

Also please feel free to post this in other forums so that the solution is easier to find.

 

[harpua]

Thanks for posting the solution to your problem.

As a general matter, anyone running W7 should be using the latest BIOS for their machine.

 

[Zankantou]

Hope I'm not too late, but thanks Harpua for the Faststone Image Viewer, it's awesome! I've been having problems with the Windows Photo Viewer, it just stucks at the 'Loading Page'. It was working well at first, but it's all messed up now. Even though I've found another application to replace it, if there is a answer or solution to fix the problem that would be cool. If anyone has any suggestion please let me know, thanks in advance.

EDIT: It seems like my Windows Photo Viewer isn't totally dead. I tried to open a JPEG and it opens the viewer page, and yes the Loading Page keeps running without any response BUT I am able to click onto the slide-show icon in the middle of the viewer and it automatically opens the pictures in slide-show. So my question is what is the problem now? Is my Photo Viewer corrupted or anything else? Anyways to fix this?

 

[laststarrynight]

Wow coolcoci, thank you so much!

I had the EXACT same problem as you with my tx2 going from vista ultimate to win7 pro. (You also made me notice that my games didn't open!) I probably would have never figured out how to even google the problem, and the HP live support technicians were idiots. You saved me a lottt of trouble

 

[ACRP]

HP TX-2 and Video problems

I was able to resolve this particular issue by applying the BIOS update provided on HP's website for my tablet. The update was released for my tablet on August 28, 2009. It upgraded my BIOS from version F.15 (I believe) to F.21. Just tested and all is now working 100% even with the new Version 9.9 ATI driver.

 

[mkingham]

A simple fix changing display properties

Hi,

For what it is worth, I was having the exact same problem with Windows 7. I switched from the Aero theme to Windows 7 basic and the problem went away.

Hopefully that will help others down the road!

 

[thistlepatch]

Joined just to post this (I know it's an old thread, but someone touched it a couple of weeks ago). Had the same problem. On the advice above, went looking for the color profiles in %WINDIR%\system32\spool\drivers\color, and noticed that some of them were blue (i.e. compressed). Select-all, properties, advanced, and unchecked compression. AND IT FIXED IT.

 

[steflomb]

@threefiftyli - I'll confirm your solution

Same problem here, I deleted 2 days ago the content of this folder to try to solve some printers issues on a customer's server. Fortunately I had a copy of it and I have been able to restore it.

Thank you so much @threefiftyli, you saved my day!

Thank you

 

[Grammadi]

I k now it's been awhile since this problem was addressed but I just had this problem today. I kept getting the "loading" message and then an error message. I went to the picture folder and none of the jpegs would open, so I right clicked and went to properties and saw that there was a button called "unblock". So I clicked on the unblock and that fixed my problem. Hope this helps someone. Another problem I have is when I watch a YouTube video now, it plays for awhile and then locks up or slows down and my whole PC is locked up and I have to hit the main off button to shut it down. I'll keep trying to figure it out. I'm a 68 yr. old grandma.