Freeze on right click or browser close

[gunnarjs]

At times my Win7 Ultimate 64 bit version will freeze when I right click the desktop or when closing a browser.

I don't even get the "Exlorer.exe has quit responding" error, it just freezes and does nothing. I performed 3 clean installs and had the same problem every time. I'm running fewer programs than I had installed with the RC and I never had this problem with the RC.

 

[Lordbob75]

This sounds like more of a hardware problem....

Perhaps a mouse driver?

~Lordbob

 

[gunnarjs]

So suddenly my hardware is no longer compatible when it was for RC?

 

[Lordbob75]

Ah, I missed that.

Well, then perhaps not. Have you used the same disk each time to install?

Open command prompt (run as admin) and type this:

sfc /scannow

~Lordbob

 

[gunnarjs]

"Windows Resource Protection did not find any integrity violations."

Sorry, would post screenshot but I'm running in safe mode (I have no freezes when I use safe mode).

I have heard of this problem by many people using 64 bit version. I thought I might try the 32 bit version, but alas I cannot even log in to the Microsoft Store, since apprantly the temporary password they sent me in my e-mail is not valid.

 

[Lordbob75]

Are you using x64?
Are you using x64 IE or regular?

~Lordbob

 

[gunnarjs]

Using x64 for Windows 7, but x86 for IE I think (whatever the default taskbar shortcut is).

 

[Lordbob75]

Try the x64 version.

~Lordbob

 

[gunnarjs]

Hmmm, after reading threads with similar problems, I decided to try uninstalling Kaspersky. So far I haven't had a freeze yet, and before I would get them within 5 minutes of using Windows. I'll update later to inform you of whether or not I continue having problems. (Don't worry, I'm disabling internet while I am without protection)

 

[gunnarjs]

Try the x64 version.

~Lordbob

I would also have the problem when right-clicking the desktop without IE open. Or when running another program.

 

[Lordbob75]

Alright, let us know how it goes.

~Lordbob

 

[H2SO4]

At times my Win7 Ultimate 64 bit version will freeze when I right click the desktop or when closing a browser.

I don't even get the "Exlorer.exe has quit responding" error, it just freezes and does nothing. I performed 3 clean installs and had the same problem every time. I'm running fewer programs than I had installed with the RC and I never had this problem with the RC.

What is doing the freezing - "Internet Explorer" (iexplore.exe) or "Windows Explorer" (explorer.exe)?

If it's the former, try going through the following tutorial to deactivate some of the add-ons and hence hopefully restore normal IE functionality:

http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

If it's Windows Explorer, you might want to collect a memory dump of the hung process as per the following procedure:

http://www.sevenforums.com/crash-lo...-nov-generating-memory-dump-hung-process.html

Analysis of the dump would probably reveal the cause of the hang.

 

[gunnarjs]

It was explorer, not IE, although sometimes it would occasionally happen while using it. I believe I've found the problem in my case, and it was Kaspersky. I uninstalled it, and installed AVG Free edition, and have gone about 14 hours without issue. My longest span without a problem with Kaspersky was about 15 minutes.

Although I'm happy that my Windows seems to be running smoothly now, I've very infuriated by the fact that I can't use Kaspersky. I still have 140 days left on my subscription, and find it wholly unacceptable that it doesn't seem to be compatible with Windows 7 64. I do have a little consolation in that I have Kaspersky running on two other computers, but selfishly the one I care about the most is my personal computer.

 

[H2SO4]

...

Although I'm happy that my Windows seems to be running smoothly now, I've very infuriated by the fact that I can't use Kaspersky. I still have 140 days left on my subscription, and find it wholly unacceptable that it doesn't seem to be compatible with Windows 7 64. I do have a little consolation in that I have Kaspersky running on two other computers, but selfishly the one I care about the most is my personal computer.

Did they (Mr. Kaspersky & Co.) market the product as being Win7 compatible? If so, have you tried asking them for support?

 

[gunnarjs]

Did they (Mr. Kaspersky & Co.) market the product as being Win7 compatible? If so, have you tried asking them for support?

Yes, and yes. Their live chat is unavailable for the weekend, but I sent e-mail and am awaiting reply.