Symantec Endpoint Protection v11.0.5 Install Error

[cooksterman]

Two weeks ago I purchased a new out of the box OS 7 Home Premium 64bit/32bit to replace the XP Pro 32bit operating system. I did a complete clean install of the 64 bit OS 7. Terrific no problem except for:

a) The PCMove that Laplink recommended did not work (requires like to like operating system and Laplink unwilling to resolve the issue on their miss advertised product and my subsequent $39.00 purchse) but that's another story.

b) Our company provides SEP 11.0.5 for remote system use. I down loaded the appropriate file and attempted to load as administrator. However, it runs through the install routine and then delivers an error statement with the exclamation point forward: "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation". I've done so several times with no success. Our internal tech support folks are mystified as well. They indicated that if I were attempting to install a pre-release version then MS had issued a patch that would generate the error message. They indicated that they were not aware of any reason for the clean install to fail....any ideas?

 

[astrajingga]

i have same problem also, always rollback after system checking configuration. until now ihave no idea how to solve this problem

 

[jmiele4]

I have a similar problem with Endpoint 11.0.5... When i run the install itgets hung up about 3/4 of the way through. No errors, nothing, just sits there until i end the application. Any help would be great!

 

[Dinesh]

Two weeks ago I purchased a new out of the box OS 7 Home Premium 64bit/32bit to replace the XP Pro 32bit operating system. I did a complete clean install of the 64 bit OS 7. Terrific no problem except for:

a) The PCMove that Laplink recommended did not work (requires like to like operating system and Laplink unwilling to resolve the issue on their miss advertised product and my subsequent $39.00 purchse) but that's another story.

b) Our company provides SEP 11.0.5 for remote system use. I down loaded the appropriate file and attempted to load as administrator. However, it runs through the install routine and then delivers an error statement with the exclamation point forward: "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation". I've done so several times with no success. Our internal tech support folks are mystified as well. They indicated that if I were attempting to install a pre-release version then MS had issued a patch that would generate the error message. They indicated that they were not aware of any reason for the clean install to fail....any ideas?

Did you contact Symantec Tech Support? Did they have any answer for this problem?

 

[ccatlett1984]

I have that version of the product installed fine, please find out what build (revision) they are trying to have you install. I had some issues with an older build, but they released an update about 6weeks ago that resolved them.

 

[jmiele4]

I was given the following cd to install an unmanaged client on my home pc so i can work from home:
Symantec_Endpoint_Protection_11.0.5002.333_RU5_AllWin_EN_CD1
I have read through at lease a dozen forums and tried everything on Symantecs site, the next step is Symantec Tech Support.

 

[ccatlett1984]

looking closer at my system, i have 10.0.4014.26 installed on my win7 32bit laptop.

My server 2003 x64 box is running the same version as your install media.

Just upgraded my desktop (win7 x64) and ran into this error, follow the instructions listed below and it should resolve the issue.

1. Delete this mutli_sz value (PendingFileRenameOperations) under (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager)

Note: Backup the key first

2. Try the installation without a reboot

 

[cooksterman]

Finally....I did get a response back from SymantecConnect. They provided an answer that I was able to resolve the system with immediately. Here is their response.

_____________________________________________
Rafeeq

Hi,

check this document

Symantec Endpoint Protection (SEP) 11 client installation fails with the message "Pending system changes that require a reboot have been detected".

Click this hotlink:
Symantec Endpoint Protection (SEP) 11 client installation fails with the message "Pending system changes that require a reboot have been detected"

Open registery.
go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
on the right hand side you will find a key called pending file rename operations delete that key run the install again. should work fine.

It did!!!

Success Hope this helps anyone with a similar issue.

PS - Still doesn't explain why LapLink is overtly lying about what their products can do to "ease the transition" from XP to OS 7....I'm still out my $39.00 on their false advertising and their lousy support folks.

 

[jmiele4]

That did it! It was only the (PendingFileRenameOperations) under(HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager). The only hangup was I had to end the processes left over from the install inorder to run it again without restarting. That should be a no brainer but hey... Thanks for everybodys help!

 

[cooksterman]

Glad you too had success resolving the issue!



"To live is to serve, to serve is to live."

 

[Qdos]

What I don't understand is why you guys are working with an outdated version of SEP, because v12.xx has been out many months and has some differences that may well have been brought about because of Windows7 compatability.

Under the OS beta I found SEP v11.xx suffered, shall we say, a few conflicts with Windows Firewall - anyway, it was unsatisfactory - so the logical answer was to do an update, and I get my copy through my workplace who're always on the latest SEP builds as they're updated... absolutely no problems to report with the current version here

 

[cooksterman]

Well first of all it's an enterprise product, soooooooooooooooo, have to use what is issued by the firm. Second, the issues discribed are not firewall realted but a failure in the version of SEP specific. It won't work around a previously installed VC. Heck you even have to dl a special app to unload their own product. In any event it works great on my system, duelcore AMT, 4 gig, 64 bit, OS 7. All I need it to do is work. Now it does.

 

[Qdos]

Well first of all it's an enterprise product, soooooooooooooooo, have to use what is issued by the firm.... All I need it to do is work. Now it does.

Glad to hear it now works, but why is your firm not using the latest build? I'm sure upgrades are absolutely free of charge within the licensing period paid for...

 

[jedwar26]

Same Issue, But Fix Doesn't Work

I am trying to install a managed copy of SEP 11 on a clean install of Windows 7 Pro.

I get the reboot pending error and I have verified that all of the registry keys mentioned in this post have been deleted and I still get the same message. The registry keys do appear after each failed install of SEP... deleting them again does nothing.

I have also disabled Windows Firewall and UAC. I have tried installing LiveUpdate first (a suggestion from another forum, I think) and that will fail on install with Error 45 (an internal error occurred). LiveUpdate install rolls back but leaves all its files in place -- subsequent attempts to install LiveUpdate will terminate with "most recent version is already installed" message until I delete the left behind folder. LiveUpdate does not get added to the registry and cannot be uninstalled via Control Panel.

There isn't a single message relating to either install in Event Viewer and I can't find any install logs.

I realized at one point that we had v11.0.4 so I upgraded to v11.0.5, recreated the client install packages, and tried again with the same results as above. I have tried silent and interactive installs, all with the same results.

Not sure what else to try -- any ideas?

 

[cooksterman]

QDOS...probably the reason my firm hasn't upgraded to SEP 12.xx is that we are a securities firm. They are loath to make any changes that are not thoroughly vetted.