I can't find my scanned documents

[Poppy]

I installed Windows 7 Ultimate Upgrade from Vista Ultimate and then I installed the latest driver and software from HP for my Officejet 7410. Everything works OK except my scanned documents are not in "My Scans" even though that sd where the HP scanning software says that is where they were sent. Any ideas anyone?

 

[pillainp]

Is there a folder labelled Scanned Documents in you My Documents library?

 

[Poppy]

Is there a folder labelled Scanned Documents in you My Documents library?

Yes there is but the scanned docs are not in there either

 

[pillainp]

What is the exact path that the Scanner software follows to save your scans?

 

[Poppy]

C:\Users\ed\Documents\My Scans

 

[pillainp]

Do you have a folder there named My Scans? If you do not, try to create one, and then scan something, see what happens.

 

[zigzag3143]

Try using search if you know the names of any of the files

 

[Rick Hyder]

Cant find scans

I am having the same problem. I upgraded from Vista to Windows 7 Professional and updated the HP software for my Officejet 7410. All features work as far as printing , coping and yes I can scan and see it on my screen, but when I go to save it is gone. I searched the entire hard drive and they are not there.I tried all options above and it doesnt not save. Any ideas. I use scanning every week and I am getting behind on my work....HELP

 

[Rick Hyder]

I guess nobody has an answer to this problem. Poppy did you get your problem resolved?

 

[Poppy]

I found the missing scanned docs problem.

I ended-up spending almost the entire day after Christmas on and off the phone with Microsoft after HP insisted it was a Windows 7 problem. However the day with Microsoft solved the problem. There IS a patch available at the HP website but it is not listed under Windows 7. It is actually a BIOS problem and it is found in HP's website under BIOS patches, not Windows 7 patches.

 

[Qdos]

Don't you just love the Compaq/HP approach to customer service...

 

[Rick Hyder]

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch?

 

[Rick Hyder]

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch?

 

[Rick Hyder]

Scaned files missing

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch?

 

[Rick Hyder]

Missing Scaned Docs

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch and where exactly you found it on there page?

 

[severedsolo]

Poppy

You said there is a patch for the BIOS on the hp WEB SITE. Where did you find it? Under the model of your PC? Yes I do have a HP laptop, but who is to say we are using an HP pc with the HP7410 printer? Can you tell me what the name was on the BIOS Patch and where exactly you found it on there page?

4 posts in less than a day? sure she'll get back to you when she's on (apologies if your not female Poppy im assuming here) :sarc:

 

[Poppy]

Sorry to take so long to get back to you...Holidays soak-up a lot of time. The Microsoft tech actually found the patch when she had taken remote control of my computer. She was on my computer for several hours trying different things and I did notice that she had connected to HP and found the patch but I was not following each of the keystrokes/commands she was entering to get there. I would suggest that you contact HP directly.

 

[Rick Hyder]

Scans not showing up

Just wanted to let you know. I contacted HP. Worked with them for about an hour on this issue. They had me download a patch for there software. It solved the problem. The link for the software is: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01960605&cc=us&lc=en&dlc=en

This was very simple to install and it work without a reload. Thanks for your help on this.

 

[ehelper]

this has been an issue with the hp solution cnter 13.0 and hp gave a fix for these problems which generally occur after upgrading from windows vista to windows 7, below are the quick links for your reference

Fix For Missing Scanned Files With HP Solution Center
HP Solution Center Patch For Windows 7 To Fix Product Scan And Status Issues

 

[singledaddy]

Help! I cannot find my scanned documents either

I recently moved and my trying to set up my computer system again. I have an HP Officejet L7590 printer/scanner all in one and I am using a Toshiba Satellite laptop running Vista. At my old house my HP L7590 connected to my PC wirelessly. At this house I want to connect directly via a USB cable. I was able to get my printer working but whenever I tried to scan I got messages that the scanner was not connected to the printer. I was told to re-install the drivers. I did, getting a new version of HP Solutions Center (I don't know what version; where can I find that information) but got errors relating to HP Photosmart. I downloaded HP Creations because Photosmart is no longer supported. Everything seems to work fine, but I cannot find scanned documents. They don't appear in username/my documents/myscans. I created a directory username/my documents/scanned documents but they don't appear there either. I have searched my whole computer for documents named scan* and cannot find anything new. I also searched for all documents created in the last few days and cannot find any new scans. I tried downloading the patch recommended in this thread but HP.com showed a message saying that it was not needed for my drivers. I have wasted about 30 hours on this. Does anyone have a better idea than either pay HP $25 for support or to throw out the scanner?