Laptop goes to Sleep mode -after W7 upgrade

[GenesisJacks]

*My Laptop goes into Hybernate/sleep mode and will not wake up. I have to hold the power button till it powers down and then turn it on again. This can't be good for the computer. I have tried changing the sleep settings with no luck. I also have gone into "Edit Plan Settings" and clicked on "Restore default settings for this plan" as well as every other plan.

I just updated my laptop to 7 from vista 2 days ago. (today is 1/26/10)

*Also norton refuses to open up, I talked to a tech via chat message and did a remote session and it started to work last night-but this morning when I came in to turn on the laptop, and tried Norton it refuses to open again. It also has a notice saying I need to update it, when I go through the updat process it says it is up to date.


I dont know all the specs on my computer, but if you tell me how to get the specs I will post them.

I have a Toshiba Satellite Laptop M505-4945, it came with Vista when I purchased it then I got windows 7 in the mail as a free upgrade.

I'm no computer Tech, but I am a fast learner.

HELP

Genesis

 

[richc46]

Welcome to the Forum, Genesis

I found this for a start:

Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up

 

[GenesisJacks]

Welcome to the Forum, Genesis

I found this for a start:

Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up

Is it the same as Windows 7?

 

[richc46]

It should be the same. Vista and 7 are the same "under the hood". 7 has more features.

 

[Frostmourne]

Welcome to the Forum, Genesis

I found this for a start:

Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up

Is it the same as Windows 7?

Did you upgrade 7 or clean install? If you upgraded, do a fresh, clean format and start again. The upgrade option is sloppy and shouldn't exist.

 

[richc46]

Welcome to the Forum, Genesis

I found this for a start:

Annoyances-Resolved: SOLVED: Windows Vista Sleep Problem, Laptop Not Waking Up

Is it the same as Windows 7?

Did you upgrade 7 or clean install? If you upgraded, do a fresh, clean format and start again. The upgrade option is sloppy and shouldn't exist.

Based upon your question I did not think of that problem, but that would be your very first option.

 

[GenesisJacks]

I did an upgrade.

Only because I have a built in Gobi card that wouldn't work when I tried to do a clean install (the end of Dec)-the level 2 tech from Toshiba couldn't get it to work through a remote session.

How can I do a clean install and get the Gobi card to work?

Any suggestions on the Norton?

 

[Frostmourne]

I did an upgrade.

Only because I have a built in Gobi card that wouldn't work when I tried to do a clean install (the end of Dec)-the level 2 tech from Toshiba couldn't get it to work through a remote session.

How can I do a clean install and get the Gobi card to work?

Any suggestions on the Norton?

Can you list the model of the card, and which edition/version of Norton is it.

 

[GenesisJacks]

When you say model of the card...what do you mean? How do I find the model of the card?

For the Norton its 360.

 

[Frostmourne]

When you say model of the card...what do you mean? How do I find the model of the card?

For the Norton its 360.

In Norton 360, in PC Tuneup, run the Diagnostic Report and then upload that in a .zip file.

 

[GenesisJacks]

When you say model of the card...what do you mean? How do I find the model of the card?

For the Norton its 360.

In Norton 360, in PC Tuneup, run the Diagnostic Report and then upload that in a .zip file.

How do I open Norton 360? it wont open. I right clicked it and tried to run as admin-still refuses?

Forgot to mention the tech uninstalled and reinstalled Norton lastnight through reote session.

 

[Frostmourne]

You should have an icon in your systray, bottom right, with a green tick. If it won't open, download HWInfo32 from here:

HWiNFO32 Download

close the summary and post a screenshot of the network tab opened.

 

[GenesisJacks]

Which one do I open?
(There are 2 that say US)

(Hope I'm adding the screenshot correctly)

 

[GenesisJacks]

This might be better:

 

[Frostmourne]

This might be better:

Download the primary .exe.

 

[GenesisJacks]

it come up with an error:

 

[Frostmourne]

it come up with an error:

Redownload and then at the end of the install, untick the box to run the app and manually run it from the start menu.