Can Someone Please Help Me?

[SWINSLETT]

I have a stock HP Pavillion DV9000e Notebook. The drivers were all on there with Vista when i purchased the computer in 2007. I am trying the verifier now.

I have done a clean install with backup twice and that has not solved it.

I'll upload the dmp files from the verifer if it causes one

 

[SWINSLETT]

I ran the verifier and here are the dmp files from that little task.


If i switch to XP will all these problems disappear?

thanks again yall

 

[Jonathan_King]

Well now we're getting some results!

It looks like your trackpad drivers are causing the issue. Uninstall those, and see what happens. On your next restart, Windows should automatically find drivers for it.

If the crashes persist, select your model from here: Product search results

Then download the latest Synaptics Touchpad drivers.

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_040710-19500-01.zip\040710-19500-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c08000 PsLoadedModuleList = 0xfffff800`02e45e50
Debug session time: Wed Apr  7 23:31:46.353 2010 (GMT-4)
System Uptime: 0 days 0:00:47.585
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, d8, fffffa8003f008d0, fffff88003ca43b9}

Unable to load image SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by : SynTP.sys ( SynTP+123b9 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 00000000000000d8, Handle value being referenced.
Arg3: fffffa8003f008d0, Address of the current process.
Arg4: fffff88003ca43b9, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  SynTPEnh.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800031033dc to fffff80002c79f00

STACK_TEXT:  
fffff880`06378248 fffff800`031033dc : 00000000`000000c4 00000000`000000f6 00000000`000000d8 fffffa80`03f008d0 : nt!KeBugCheckEx
fffff880`06378250 fffff800`03118ae4 : 00000000`000000d8 fffffa80`03f008d0 00000000`00000002 fffff800`02ca6e28 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`06378290 fffff800`02ed4720 : 00000000`00000bea fffff880`063784c0 fffffa80`01810500 00000000`20040000 : nt!VfCheckUserHandle+0x1b4
fffff880`06378370 fffff800`02f4e425 : 00000000`00000000 fffff800`10000000 fffffa80`01810570 fffff880`00000000 : nt! ?? ::NNGAKEGL::`string'+0x2105e
fffff880`06378440 fffff800`03118878 : 00000000`00000000 fffff800`0311158b fffff880`03cdd7c0 fffff800`0311024c : nt!ObReferenceObjectByHandle+0x25
fffff880`06378490 fffff880`03ca43b9 : fffff980`0aff6fc8 00000000`20040000 00000000`20040000 00000000`00000003 : nt!VerifierObReferenceObjectByHandle+0x48
fffff880`063784e0 fffff980`0aff6fc8 : 00000000`20040000 00000000`20040000 00000000`00000003 fffff980`0aff6fd0 : SynTP+0x123b9
fffff880`063784e8 00000000`20040000 : 00000000`20040000 00000000`00000003 fffff980`0aff6fd0 00000000`00000000 : 0xfffff980`0aff6fc8
fffff880`063784f0 00000000`20040000 : 00000000`00000003 fffff980`0aff6fd0 00000000`00000000 fffff880`06378610 : 0x20040000
fffff880`063784f8 00000000`00000003 : fffff980`0aff6fd0 00000000`00000000 fffff880`06378610 fffff880`03cbc899 : 0x20040000
fffff880`06378500 fffff980`0aff6fd0 : 00000000`00000000 fffff880`06378610 fffff880`03cbc899 fffff880`06378610 : 0x3
fffff880`06378508 00000000`00000000 : fffff880`06378610 fffff880`03cbc899 fffff880`06378610 00000000`20040000 : 0xfffff980`0aff6fd0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
SynTP+123b9
fffff880`03ca43b9 b90b0004e0      mov     ecx,0E004000Bh

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  SynTP+123b9

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SynTP

IMAGE_NAME:  SynTP.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  47ec46b4

FAILURE_BUCKET_ID:  X64_0xc4_f6_SynTP+123b9

BUCKET_ID:  X64_0xc4_f6_SynTP+123b9

Followup: MachineOwner
---------

 

[SWINSLETT]

I did driver reinstall like told to before.

still getting the BSOD

sorry guys. thanks again

 

[YakSipper]

I did driver reinstall like told to before.

still getting the BSOD

sorry guys. thanks again

Visit NVIDIA's website. Download and install the latest video card driver applicable to your card.

nvlddmkm nvlddmkm.sys Fri Mar 06 08:07:43 2009

NVIDIA DRIVERS 179.48 BETA

Instead, you may need to mod the latest desktop driver to suit your card since the one of NVIDIA's site seems older than what you have. Let us know if you need help with that.

 

[zigzag3143]

I did driver reinstall like told to before.

still getting the BSOD

sorry guys. thanks again

This crash was caused by your video driver. You need to uninstall it completely (get the uninstall tool from mfr) and install a fresh copy. I also noted that your network driver NDProxy.sys was involved and almost a year old. I would update that as well.

If that doesn't solve the problem you should run a system file check.
To do that type cmd in search>right click and run as admin>sfc /scannow (notice the space between sfc and "/")

Let us know if you need help

Ken

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\041010-28828-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c4c000 PsLoadedModuleList = 0xfffff800`02e89e50
Debug session time: Sat Apr 10 19:51:45.496 2010 (GMT-4)
System Uptime: 1 days 9:29:48.680
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {1f520182, 7, 0, fffff88004c4f640}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3ed640 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 000000001f520182, memory referenced
Arg2: 0000000000000007, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004c4f640, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef40e0
 000000001f520182 

CURRENT_IRQL:  7

FAULTING_IP: 
nvlddmkm+3ed640
fffff880`04c4f640 498bce          mov     rcx,r14

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002f1b760 -- (.trap 0xfffff88002f1b760)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=0000000000000001
rdx=fffff88004862000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004c4f640 rsp=fffff88002f1b8f0 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8000c34380
r11=fffffa8002020640 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nvlddmkm+0x3ed640:
fffff880`04c4f640 498bce          mov     rcx,r14
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cbd469 to fffff80002cbdf00

STACK_TEXT:  
fffff880`02f1b618 fffff800`02cbd469 : 00000000`0000000a 00000000`1f520182 00000000`00000007 00000000`00000000 : nt!KeBugCheckEx
fffff880`02f1b620 fffff800`02cbc0e0 : fffffa80`02d53900 fffffa80`01f9c000 fffffa80`00c34380 fffff880`04a01978 : nt!KiBugCheckDispatch+0x69
fffff880`02f1b760 fffff880`04c4f640 : fffffa80`01f9c000 fffffa80`01f9c000 00000000`00000001 fffffa80`00c26630 : nt!KiPageFault+0x260
fffff880`02f1b8f0 fffffa80`01f9c000 : fffffa80`01f9c000 00000000`00000001 fffffa80`00c26630 00000000`00000000 : nvlddmkm+0x3ed640
fffff880`02f1b8f8 fffffa80`01f9c000 : 00000000`00000001 fffffa80`00c26630 00000000`00000000 fffff880`04a5807c : 0xfffffa80`01f9c000
fffff880`02f1b900 00000000`00000001 : fffffa80`00c26630 00000000`00000000 fffff880`04a5807c fffffa80`00000010 : 0xfffffa80`01f9c000
fffff880`02f1b908 fffffa80`00c26630 : 00000000`00000000 fffff880`04a5807c fffffa80`00000010 00000000`00000002 : 0x1
fffff880`02f1b910 00000000`00000000 : fffff880`04a5807c fffffa80`00000010 00000000`00000002 fffffa80`00c26630 : 0xfffffa80`00c26630


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+3ed640
fffff880`04c4f640 498bce          mov     rcx,r14

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+3ed640

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b1201f

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+3ed640

BUCKET_ID:  X64_0xD1_nvlddmkm+3ed640

Followup: MachineOwner
---------

 

[SWINSLETT]

How do i do both of those updates Ken?

In case you haven't noticed i'm a little computer dumb....although this month of problem solving with yall is getting me better thanks.

 

[Jonathan_King]

Go to Device Manager, right-click on the devices, and select Uninstall.

 

[SWINSLETT]

and it will update automatically one i uninstall it?

I looked on the Nvidia website and didn't see a driver for windows 7?

 

[Jonathan_King]

It will install a new driver automatically as soon as you reboot.

Could you please fill in your system specs? Then we can find you drivers.

 

[SWINSLETT]

There is no Video driver under the device manager. I looked in Sound Video and game controllers and its not there?

 

[SWINSLETT]

Where do i go to locate the video driver to uninstall? Sorry for all the problems...i really don't know whats going on

 

[Jonathan_King]

It should be under Display Adapters.

 

[SWINSLETT]

I uninstall and updated the video driver software ANNNNDDDDDDDDDDDDD.....more blue screens haha..

Here ya go again

 

[SimonWithTheHat]

To be honest, I think the first driver that I got when installing a fresh install of Windows 7 64bit was more stable than the one I installed afterwards. I don't know really but if my problem is not solved before the weekend I'll do a new fresh install and I'll leave my video drivers and see if they work better than the newest ones. Atm I only have Msn installed and was currently installing a game which required internet connection to download and it would take all night so I let it run but I woke up with the message it had crashed etc.

So I don't know but as you said, I got more bluescreens after updating the video driver.

Edit: I think I even read that some version(s) of the drivers for nvidia cards actually was unstable and caused them to crash, heat up or something. Don't know if that is true but I've heard some about it. And my brother keeps having problems with his GeForce 280 GT. His drivers crashes in the middle of a game so the screen turns black and stuff like that.

 

[Tews]

Upload the .dmp file and we'll be glad to take a look at it..

 

[SimonWithTheHat]

Upload the .dmp file and we'll be glad to take a look at it..

I'd like to redirect you to my post instead, where I have several dumps uploaded via my ftp and such. It's the one called "BSOD - what seems to me to be randomly"

 

[Jonathan_King]

One of our BSOD experts, Capt.Jack Sparrow has recommended uninstalling your Synaptics Pointing Device drivers. They aren't really necessary, anyway, and may be the cause of your problem.

 

[jcgriff2]

Hi -

I'd like full system information, please. Download these two files -

1. http://live.sysinternals.com/autoruns.exe

2. BSOD_Windows7_Vista_v2.57_jcgriff2_.exe

Save both to Documents folder.

RIGHT-click on BSOD_Windows7_Vista_v2.57_jcgriff2.exe file, select "Run as Administrator". It may take up to 10 minutes to run. If EULA appears for SysInternals AutoRuns - ACCEPT. Allow the EXE to complete.

When finished, Windows Explorer will open and the folder Windows7_Vista_jcgriff2 will be hi-lighted. RIGHT-click on it, select "Send To", select "Compressed (zipped) Folder".

Look for Windows7_Vista_jcgriff2.zip

Upload it and attach to your next post.

More detailed instructions can be found --> BSOD Posting Instructions

Regards. . .

jcgriff2

.

 

[SWINSLETT]

so what am I supposed to do or are you talking to that other guy?