Unable To Sync iPhone With Itunes + Win 7 64bit

[bylto]

Hi guys.

I posted the following over at apple forums and didn't get a single response.

Hope maybe someone knows something about this.

Message follows...

I got a new laptop at Xmas 09. It's a Dell Studio 1555 with Windows 7 64 bit Home Premium.

Ever since then I cannot sync my iPhone. It worked fine with Vista.

I downloaded and installed various versions of iTunes including the 64 bit version that SHOULD have worked. It doesn't.

It recognizes it. It even says 'sync in progress' but this only lasts 2 seconds before it says 'sync complete'. Of course it didn't sync at all and my library is unchanged.

Any ideas?

Thanks for any help

 

[WalkerA WinTeam]

Hi there,

Please post your System Specs and we'll try to help out.

Cheers,

Walker
Windows Outreach Team

 

[bylto]

Hi Walker,

I updated my specs. That's all it says in system properties. If you need any more could you tell me where to locate it?

Thanks

 

[WalkerA WinTeam]

Type "dxdiag" in your Start menu search field and hit Enter. Click "Yes" at the first Window, then browse the tabs for the necessary information.

Walker
Windows Outreach Team

 

[bylto]

Done but I'm not sure if I got the motherboard right

 

[WalkerA WinTeam]

Thanks for filling that out. This article describes a BIOS update released in November that may solve the issue... presuming you have a Gigabyte mobo and your computer was built before the fix was released.

Let me know if that helps.

Cheers,

Walker
Windows Outreach Team

 

[bylto]

Hi Walker.

I followed the link in that article to here GA-P55-UD4P (rev. 1.0) - GIGABYTE - Support&Download - Motherboard - BIOS

I then downloaded the file and ran it. However, it says that it is incompatible because I need a 64 bit version. I didn't see any options there to choose a 64-bit version.

 

[Dinesh]

Hi there, I had the same issue once with my iphone so I just clicked on the restore button and let itunes restore the firmware on your iphone.

 

[bylto]

Dinesh, thanks for your input.

After you backed up and restored, did you 'set up as new 'iPhone' or restore from backup.

I restored from backup and I think I just undid the restore. I did this because I thought that was how you got all your apps back.

Should I restore again and set it up as a new iPhone this time around?

Thanks

 

[Dinesh]

Yes setup as a new iphone and then manually sync your apps, music and photos. This way, you'll get everything back and the sync issues will be fixed. I guess it happens due to a corrupt backup stored in itunes.

 

[bylto]

Dinesh, I did it but unfortunately it didn't work.

Could you tell me how to get my apps and contacts back please?

Thanks

 

[bylto]

No need, I got them back man.

Thanks.

 

[Dinesh]

Glad to hear that you sorted out.

 

[WalkerA WinTeam]

No need, I got them back man.

Thanks.

Glad to hear it. Is the iPhone sync issue still persisting, though?

Walker
Windows Outreach Team

 

[bylto]

Thanks for asking Walker.

Yes I got it sorted. It was actually a problem with authorizing my new laptop with the iPhone to allow it to sync that was the problem.

The thing is, without restoring it I wouldn't have been given the option to authorize it so it all worked out in the end.

Thanks again.

 

[WalkerA WinTeam]

Certainly, I'm glad it all worked out. iPhone owner here too, I know the feeling when it doesn't work quite as expected I'll flag this thread to be marked 'Solved'. Let us know if you need anything else.

Cheers,

Walker
Windows Outreach Team

 

[Michael789]

A stupid but effective fix for this issue

I have discovered completely by accident that if I connect my iPhone before I turn on the computer and let it run all the way through startup iTunes starts and immediately recognizes the device and syncs. I have tested connecting the phone this way several times just to verify what I was finding and it worked every time. It still won't sync AND it still freezes iTunes if I try to connect once the computer is started.

This definitely is not a true fix but it will get you going.

OS: Win 7 Ultimate 64-bit