Unable to sync iPhone 4 with iTunes on Win 7 Home Premium 64bit

[TG88]

My old computer crashed and I'm now on a new PC with Windows 7 Home Premium 64-bit.


I installed the latest iTunes successfully, but found that my iPhone 4 is now not syncing with it.

It can detect the phone, but it's not adding or deleting anything - apps, music or photos. I used to be able to select a Photo Folder to sync from the PC hard drive, but now it no longer works. It, however, works well with my notebook which is running on Win Vista.


There is no error message, the sync and backup apparently goes on only for a few seconds, and then iTunes says it is searching for which apps to install but nothing changes. Even when I've clicked Apply.



I've also tried closing iTunes and I've rebooted the phone but no dice. I've also uninstalled iTunes to reinstall. Doesn't work either. And yes, I installed with the 64-bit installer.


Any help or advice would be much appreciated!

 

[nckfrtg28]

Did you install the latest version of iTunes?

 

[TG88]

Hi .. yes I certainly did. The version 10.6.3.25 64-bit

Should I do a phone restore?

 

[nckfrtg28]

Did you ever have iTunes on another computer. Also check to see if your account is activated with iTunes.

 

[TG88]

Yes, there was iTunes on another computer that crashed, and it was a Win XP.

Also, yep -- signed on iTunes account. Also signed in to the app store on my iPhone itself.

 

[nckfrtg28]

Have you tied reinstall all Apple software?

 

[TG88]

Yes, I did that twice. Following the instructions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

I did not get any errors from either uninstalls or re-installs.

 

[nckfrtg28]

Then I would try to do a restore of the phone. If that doesn't work then its something to do with Windows.

 

[TG88]

That's what I suspect too.
Thanks for the response.

I will be in and out till very late for the next couple of days, so I'll try a phone restore when I have more time. Will continue on this thread with my findings.

 

[Layback Bear]

Your post #7.
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Have you tried install all that for Windows 7?

 

[TG88]

They all appeared as programs in the Control Panel after iTunes was first installed.
Except for Quicktime, which I never installed on this new Win 7 PC at all

 

[Layback Bear]

Let me try this again. You install all that Apple ITune stuff designed for Windows XP onto a Windows 7 computer. Is that correct? Yes or No.

 

[TG88]

My post #1 and post #3
I installed with the 64-bit installer.
The version 10.6.3.25 64-bit
for Win 7 not XP

 

[Layback Bear]

Yes, I did that twice. Following the instructions here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

I did not get any errors from either uninstalls or re-installs.

This is the reason I got confused.

 

[TG88]

I thought the first time I installed, it didn't work and there were some who say to try re-installing so that's what I did. Both were the iTunes installers for 64bit.

 

[Layback Bear]

TG88 Your post indicates XP not Window 7. XP-64 is not the same as Windows 7-64. If you want Itunes on a Windows 7/64 computer you have to find and download Itunes for a Windows 7/64 operating system. Not a XP-64 operating system.

 

[TG88]

I downloaded the installer from here. iTunes 10.6.3 for Windows (64 bit)

I'm sure this is the Win 7 64 bit one?
If not, where is the one for Win 7?

 

[Layback Bear]

That site indicates it will work on Windows 7/64. Your post doesn't.

 

[TG88]

There lies my problem.
It says it is, but it doesn't .. and that's why I'm here.