Solved Can not remove Nero 10 registry keys

[artinusa]

Help Please-
There are several HKEY_CLASSES_ROOT registry keys that will not allow in any way deletion. I am not an expert on these matters but I do not know any more procedures to remove these entries.

After removing Nero 10 in the control panel using add-remove manner and also using the Nero clean tool and then trying to reinstall Nero 10 the installer (windows) tells me windows install that is..that the configuration is not working

Using regedit and searching I found loads of nero keys some of which I could remove via owner and permission. for many more I get 'error is preventing opening then the key name' and then access denied. If I try to change permission or owner they are greyed out totally. When trying to alter and save changes to the keys I am told unable to save permissions access denied. I don't need these keys but they may be preventing me for re9istalling but cam not get rid of them. I have used many trick programs (avenger etc) nothing seem to budge them. I even used the System admin facility and tried to do it that way... FRUSTRATED

Below is a small sample of keys with access denied

HKEY_CLASSES_ROOT\.ape, , Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.ape\Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.bmp, , NeroPhotoSnap.Files9.bmp
HKEY_CLASSES_ROOT\.FLV\Nero.MediaHub.10.flv.1
HKEY_CLASSES_ROOT\.neroserial
HKEY_CLASSES_ROOT\.oga\Nero.MediaHub.10.oga.1
HKEY_CLASSES_ROOT\.ogv\Nero.MediaHub.10.ogv.1
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication.2
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nba.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nbi.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nc_.1


Anyone help me?

 

[Jacee]

I see Broni at windowsbbs.com has been trying to help you ... Looks like he's thrown everything at you to help! I gave up on Nero 4 years ago, it trys to take over 'everything'.

My only suggestion would be to do a 'Repair' install http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[youllbelost]

After Re-installing try to uninstall it from Revo Uninstaller that too in advanced mode.

Just by chance try a registry cleaner.:huh:

 

[karlsnooks]

The approach given to you by ...Lost is quite valid and has solved many problems caused by programs that don't want to uninstall correctly.

We have a tutorial on using RevoUninstaller, which I've never looked at. If the tutorial doesn't mention "advanced" mode then be sure to select it. The default mode will not get rid of everything.

Let us know the results.

 

[LiquidSnak]

I will also recommend trying RevoUninstaller. It has solved many a problem for me with many PC's. It's also very user friendly, easy to use.

 

[chev65]

I see Broni at windowsbbs.com has been trying to help you ... Looks like he's thrown everything at you to help! I gave up on Nero 4 years ago, it trys to take over 'everything'.

My only suggestion would be to do a 'Repair' install http://www.sevenforums.com/tutorials/3413-repair-install.html

That is exactly what it does, takes over your entire system. Nero is malware disguised as DVD burning software, nothing more, the worst program ever invented IMO.

 

[artinusa]

Hi thanks to you all..I was not at home to see if Broni had replied to my last query.you are right he was/is very patient and kind..as an aside I did use Revo 2.4 and I was still left with these keys..The only thing I can think of is that I make a mistake at the very beginning of the permissions issue and don't learn form it each time

 

[karlsnooks]

Do us a favor, reinstall the program, run RevoUninstaller again being sure to choose that advanced option.

If you've still got entries left in the registry after running RevoUninstaller and running Auslogic's Registry Cleaner, let us know. There are a couple of possibilities which can be investigated.
Download Auslogics Registry Cleaner for free

 

[marsmimar]

I've heard from several acquaintances that the Nero General Clean Tool removes all traces of Nero Products.

Completely Uninstall Nero 10 With General Clean Tool

Disclaimer: I don't have any personal experience with it.

 

[karlsnooks]

Sure do hope that your suggestion works. Much less effort than what I'd need to suggest.

 

[Greg S]

Help Please-

Below is a small sample of keys with access denied

HKEY_CLASSES_ROOT\.ape, , Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.ape\Nero.MediaHub.10.ape.1
HKEY_CLASSES_ROOT\.bmp, , NeroPhotoSnap.Files9.bmp
HKEY_CLASSES_ROOT\.FLV\Nero.MediaHub.10.flv.1
HKEY_CLASSES_ROOT\.neroserial
HKEY_CLASSES_ROOT\.oga\Nero.MediaHub.10.oga.1
HKEY_CLASSES_ROOT\.ogv\Nero.MediaHub.10.ogv.1
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication
HKEY_CLASSES_ROOT\AdvrCnt0.NeroApplication.2
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nba.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nbi.1
HKEY_CLASSES_ROOT\Nero.BackItUp.10.nc_.1


Anyone help me?

I don't know what advice the person on the other forum gave but if you take ownership of .bmp and grant Full Control to Users, it should delete.
Right click .bmp and select Permissions...



In that Dialog, selct Advanced button > Owner Tab and you'll get this



Left click your user name to highlight it and place a check in the checkbox, Replace owner on subcontainer and objects > OK


Now you should be back at the initial Permissions Dialog


In that Dialog, Click to highlight Users and place a check mark under Allow for Full Control > OK

Right click .bmp and select Delete

 

[artinusa]

Thanks to you all for your inputs. In reply to reinstalling that was the original issue and my deduction that these keys were causing the problems. The Nero 10 program that I try to re-install gets to a certain stage where tthe program asks for a 'reboot pending' after rebooting to comply..at this point it gives several messages generic and often different in nature. Here I found that if I cancel and then search in the 'temps' file I can find the 'msi' installer. I can then run this to do an install.. however this install is not the full one I guess as I can not use the program..but I can uninstall it with revo which I have done several times..without any luck at removing the offending keys. I feel its my inability to understand the permission issue and its treatment not sure why I cant get my head around this..It looks simple.

 

[karlsnooks]

Run autoruns as an administrator and see if you find anything there from Nero.

AutoRuns for Windows

 

[Greg S]

I feel its my inability to understand the permission issue and its treatment not sure why I cant get my head around this..It looks simple.

No doubt it's a permission issue. Even if you are an Admin user, alot of keys/values in the registry you will not be able to modify or delete until you do what I described earlier. You have to take ownership of it and give Full Control to the Users group and it will delete. That's why Revo Uninstaller and the likes can not remove a certain amount of registry left overs from an uninstall. The User or even Admin User does not have permissions by default to do that for certain areas of the Registry.

 

[artinusa]

Thanks to all who advised and helped
I finally got rid of the keys and it was, as everyone suspected a permissions issue. When I finally got the hang of it I deleted the 90 keys by hand. My problem was I guess being a little apprehensive and lack of trust in some advice ...so I set about doing the job correctly making sure I added a different user/owner/permission with full control rights..it worked. I used the advanced button to find a user etc and picked the user group one..all was well...what a relief..now I am scared to try and reinstall...smile

 

[Greg S]

Thanks to all who advised and helped
I finally got rid of the keys and it was, as everyone suspected a permissions issue. When I finally got the hang of it I deleted the 90 keys by hand. My problem was I guess being a little apprehensive and lack of trust in some advice ...so I set about doing the job correctly making sure I added a different user/owner/permission with full control rights..it worked. I used the advanced button to find a user etc and picked the user group one..all was well...what a relief..now I am scared to try and reinstall...smile

Good for you, remember how you did it. It comes in handy for a manual search and destroy of left offers from uninstallations.

 

[MilesAhead]

Generally if there's a "clean tool" or "removal tool" for a software I'll go with that. I've used them in Nero in the past. If that doesn't work, my next option is usually CCleaner to clean out the Registry entries that no longer point to anything. Most of the time that's all you need. Although in your case trying to reinstall can complicate things. That's usually the most trouble is when you try to put it on but can't.

Trouble with installer monitors that compare the registry etc. after you install.. if you leave the program on your system for awhile, then install other software, then go try to use the uninstall script from the monitor, you can get your system quite hosed. Sometimes it's just simpler to uninstall, then run CCleaner if you see leftovers. If you install rarely then the monitor approach may be fine. But I install way too many small utilities to go the diff script route.

 

[delmoon01]

for cleaning registry found reginout quite reputable.... works well for most cases....