HP Pavilion will not shut down without crashing

[MarkusTMeerkat]

I recently had a problem with my HP Pavilion laptop, bought in April. The DVD drive stopped recognising DVDs (CDs were still fine though).
After exhausting all possible options with HP, before being left with Hardware failure I had to do a System restore.

I carried this out yesterday, and have since run several iterations of Windows Update.

However I am now back to having the same problems as when I first starting using the laptop 6 months ago.

Namely:
The webcam does not work 99% of the time. Sometimes it does however!
More annoyingly at the moment. Shutdown fails to happen, then I get the BSOD.

I have attached the zip as per this post (http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html)

I work in IT, but not massively technical. Any help gratefully received.

P.S. I can't recall how I fixed it the first time round, but prior to the DVD drive going tits-up at the weekend, it was working very well.

 

[JMH]

I recently had a problem with my HP Pavilion laptop, bought in April. The DVD drive stopped recognising DVDs (CDs were still fine though).
After exhausting all possible options with HP, before being left with Hardware failure I had to do a System restore.

I carried this out yesterday, and have since run several iterations of Windows Update.

However I am now back to having the same problems as when I first starting using the laptop 6 months ago.

Namely:
The webcam does not work 99% of the time. Sometimes it does however!
More annoyingly at the moment. Shutdown fails to happen, then I get the BSOD.

I have attached the zip as per this post (http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html)

I work in IT, but not massively technical. Any help gratefully received.

P.S. I can't recall how I fixed it the first time round, but prior to the DVD drive going tits-up at the weekend, it was working very well.

Hi MarkusTMeerkat,
I'm curious.
According to what you say above this HP laptop is presumably still under warranty.
Please advise if this is correct.

 

[MarkusTMeerkat]

JMH,

Yep still under warranty (hence they are shipping a new DVD drive). However trying to go through HP support is not always the quickest (though they have been very helpful).

I'm sure it's a driver issue, and just thought someone else might have some ideas.

 

[JMH]

JMH,

Yep still under warranty (hence they are shipping a new DVD drive). However trying to go through HP support is not always the quickest (though they have been very helpful).

I'm sure it's a driver issue, and just thought someone else might have some ideas.

Thanks for your quick response.
I have three HP Pavilion dv7laptops here.
Just a FYI - If I had your problems I would pursue HP first. They have a duty of care to help / advise you while your computer is still under warranty.
Your choice of course.
Good luck.

 

[MarkusTMeerkat]

I've sent the *.dmps to HP as well.

 

[JMH]

I've sent the *.dmps to HP as well.

I will be interested in what they say if you care to include it in a post here later.

 

[MarkusTMeerkat]

HP have pointed me at a service pack for at least one of the issues; which jogged my memory found some previous SP files on my network drive. So re-running those to see if they correct the problem (as I did fix it 6 months ago).

 

[JMH]

HP have pointed me at a service pack for at least one of the issues; which jogged my memory found some previous SP files on my network drive. So re-running those to see if they correct the problem (as I did fix it 6 months ago).

From my experience here HP are very good at dodging their responsibility thus one must be persistent..... You seem to have more luck there from what you wrote above.

Re your intended re - run - let us know how you go.
Fingers crossed!

 

[MarkusTMeerkat]

Re-run has run, and no change.
Well that's a lie actually. Still BSOD when trying to shutdown, but now, the HP app that previously could see the webcam has gone, leaving me no further forward.

Time to try some serious googling.

 

[Jonathan_King]

The dumps all blame hpdskflt.sys for the crashes, which is the HP Filter.

I'm not entirely sure how to get rid of that. Start by removing anything HP-related in Programs and Features.

If that doesn't work, follow the BSOD Posting Instructions again.

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct  5 04:33:30.897 2010 (UTC - 4:00)
System Uptime: 0 days 0:12:55.723
BugCheck 1000009F, {4, 258, fffffa8003406b60, fffff800045ca510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct  5 03:41:06.141 2010 (UTC - 4:00)
System Uptime: 0 days 1:19:19.967
BugCheck 1000009F, {4, 258, fffffa80033fa040, fffff800045d0510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Oct  5 00:17:17.943 2010 (UTC - 4:00)
System Uptime: 0 days 0:40:21.769
BugCheck 1000009F, {4, 258, fffffa80033fc040, fffff80000b9c510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 22:53:50.115 2010 (UTC - 4:00)
System Uptime: 0 days 1:11:36.941
BugCheck 1000009F, {4, 258, fffffa80033fa040, fffff80000b9c510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 21:00:10.121 2010 (UTC - 4:00)
System Uptime: 0 days 0:40:22.822
BugCheck 1000009F, {4, 258, fffffa80033fc680, fffff80000b9c510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 20:18:57.259 2010 (UTC - 4:00)
System Uptime: 0 days 0:40:23.085
BugCheck 1000009F, {4, 258, fffffa80033fcb60, fffff80000b9c510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 19:37:42.015 2010 (UTC - 4:00)
System Uptime: 0 days 0:40:22.841
BugCheck 1000009F, {4, 258, fffffa80033f9040, fffff80000b9c510}
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
Probably caused by : umbus.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[MarkusTMeerkat]

Hmmm, the file hpdskflt.sys, lead me here (Win7 x64 BSOD on shutdown/hibernate issues - HP Support Forum), which seems to say it is HP Mobile Data Protection Sensor.

Had a look on the PC and can't even find that.

I'll keep digging and see if I can find the process; and try to shutdown with that suspended.

Fingers crossed.

Thanks for the help so far.

 

[MarkusTMeerkat]

Gone into the device driver and have found the file. Unfortunately it is for the Hard Drive!!!

 

[MarkusTMeerkat]

Found this article (http://www.sevenforums.com/crashes-...ilure-ntoskrnl-exe-usb-ports-not-working.html), so thought I would try shutting down with the wi-fi disconnected (and therefore no access to the WD network drive). First attempt, still crashed. Second attempt after a reboot and shutdown - all with no network, and result.

Tried a few times, now and have even reconnected to the network, and the conflict seems to have resolved itself.

I will update if anything changes, but for now BSOD has gone.


Now, just to solve the lack of the webcam.

 

[JMH]

Found this article (http://www.sevenforums.com/crashes-...ilure-ntoskrnl-exe-usb-ports-not-working.html), so thought I would try shutting down with the wi-fi disconnected (and therefore no access to the WD network drive). First attempt, still crashed. Second attempt after a reboot and shutdown - all with no network, and result.

Tried a few times, now and have even reconnected to the network, and the conflict seems to have resolved itself.

I will update if anything changes, but for now BSOD has gone.


Now, just to solve the lack of the webcam.

You have persistence, I'll say that for you.
Often self help is the most rewarding.
HP should offer you a job.....{grin}
When this is all over your help on this Forum would be very welcome.
Your reporting back with your findings also helps others with a similar problem.