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Windows 7: Windows 7 64-bit does not recognize HP P2015DN USB printer on install

16 Feb 2013   #1

Windows 7 Professional SP1 32-bit
Windows 7 64-bit does not recognize HP P2015DN USB printer on install

Hi all,

I have been attempting to install my HP P2015DN USB printer (connected locally, not to a network), and Windows 7 Professional 64-bit (SP1) does not recognize the printer. There is an additional printer that I use for my PC, but this is the primary one.

I have checked various posts on these forums regarding this, but practically all of them relate to networked printers, not a single, stand alone printer. I have the correct drivers, and normally, this should not be an issue.

I would also like to add that this occurred after installing Win 7 clean, with the exception of monitor/video card drivers. I was in the process of installing all my hardware before starting with any other software.

Any assistance regarding this matter would be appreciated.

Mike T.
My System SpecsSystem Spec
16 Feb 2013   #2
Microsoft MVP

Windows 10 Pro x64 ; Xubuntu x64


Have you double-checked to see that you are attempting to use the x64 driver?

HP LaserJet P2015 Printer series - Download drivers and software - HP Business Support Center

Does Windows Update attempt to install a driver automatically when you connect and turn on the printer?

My System SpecsSystem Spec
17 Feb 2013   #3

Windows 7 Professional SP1 32-bit

Hi Golden,

Thank you for responding to my post.

I am using the x64 driver (upd-pcl5-x64-5.5.012834.exe). In all honesty, I do not remember whether Windows Update attempted to install a driver or not. I would have disabled Windows Update, as I have a dial-up connection. I have access to another PC (my sister's) that has broadband so I don't spend an eternity downloading large files.

I did notice that Win7 defaults printers to the LPT1 port as opposed to a virtual USB port. A bit difficult as there is no parallel port on my mobo (Asus P7P55D-E LX). As with any new OS, for me at least, this is a learning experience!

Mike T.
My System SpecsSystem Spec


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