WD Hard 1TB detect and show up but only as a Shortcut

omidmkh622 · Jan 30, 2016

Hello,

My WD Hard 1TB detect and show up but only as a Shortcut
I tried Chkdsk /f /r, it took 24 Hours and some changes happend but hard didn't fix.

When I open hard's drive this error comes:
H:/ is not accessible. The parameter is incorrect.

+When Hard is connected and I open Diskmanagement, that can not load and holds on Connecting to virtual disk sevices.
+When Hard is not connected and I open Diskmanagement then connect hard:
Some times hang up and won't work,
and Some times it show up as a full Primary Partition and can not see any other information or change any thing.
For example if i want to see Properties, shows me this error:
The operation failed to complete because the Disk Management console view is not up-to-date....

I hope you guys can help me

jumanji · Jan 30, 2016

Hi omidmkh622,

Welcome onboard.

I guess your external HDD is afflicted with the Shortcut virus.

Download and intstall USB Fix free from Download UsbFix Free 2016 - Official Web site

Read the tutorial on Clean here. UsbFix tutorial : Clean option

Run the clean option as per the tutorial.

Note: After launching USBFix, plugin your external drives but do not open. Choose Clean option.

omidmkh622 · Jan 30, 2016

Hi, Thanks for your help, but USBfix doesn't work for me. it completes 7% then holds and hang up and Not Responding .
it holds on this step: Disk Information

omidmkh622 · Jan 30, 2016

Some body help! my life is on this hard

jumanji · Jan 31, 2016

I have seen your post. I was in a dilemma whether to go hunting for shortcut virus or get on to the data recovery process ( I am still

) . I was waiting to see if someone else can come up with some suggestion to deal with the problem. The process in any case is going to be slow. So be patient. While I don't want to be harsh, I cannot but comment if your data is so valuable you can't live without it, you must have had a backup of it elsewhere. That could have reduced much tension and heartburn in an event like this.

For the time being, give full details of your 1TB WD external drive.

Model No: ??? Read the label on the drive and post.

Model Name: My Book/ Elements/ Passport/ Passport Ultra or whatever

Download, install and run Western Digital Data Lifeguard Diagnostic for Windows from Software and Firmware Downloads | WD Support

Read the instructions therein without fail.

Run as administrator. Does it recognise your WD external drive? Yes/No

If it is recognised run the Quick Test and Extended Test as per the instructions and post the results with screenshots. ( DO NOT RUN " Write Zeros". You will lose all data in the drive.)

Also note the time it takes to run the Quick and Extended Tests and mention in your post.

Layback Bear · Jan 31, 2016

Small suggestion but I don't want to get in the way.

Try the external drive on another computer.
This should isolate whether it's the drive or the computer it is connected to. I'm presuming it's a usb connected hard drive having the proper power supplied to it.

I'm back to watching.

jumanji · Jan 31, 2016

That is indeed a good suggestion.

Try it on another working PC. Are you able to access the drive? Does the external drive still appear as a shortcut in My Computer and struggles to show up in Windows Disk Management?

jumanji · Jan 31, 2016

Important Note: While plugging in the external drive on the other PC, keep the Shift key pressed for a while so that any "autorun" initiated by the shortcut virus ( if there is one) does not run.

omidmkh622 · Jan 31, 2016

jumanji thank you for supporting me and you're right.

My Hard is: WD Element 10B8 and I don't know what's my model number

I tried WD Data Lifeguard. when hard is conneted it doesn't work :\

omidmkh622 · Jan 31, 2016

Yes guys. I tried with another PC. it's the same :\

omidmkh622 · Jan 31, 2016

jumanji I kept Shift Key and connected Hard, Nothing diffrent happend

omidmkh622 · Jan 31, 2016

jumanji I kept Shift Key and connect Hard, Nothing diffrent happend

jumanji · Jan 31, 2016

1. Please post a screenshot of your external drive showing as a shortcut.

2. Data Lifeguard Diagnostic for Windows: Plugin your WD external drive. Are you rightclicking on the WinDlg.exe file, and running as administrator? What happens? Post a screenshot of the main screen that appears.

Screenshots:

Using Snipping Tool: How to Use the Snipping Tool in Vista

Upload to sevenforums: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Take your time. I am retiring for the day now and see the screenshots tomorrow morning or whenever you post on your tomorrow.

omidmkh622 · Jan 31, 2016

I'm sorry about my Amateur work :\

I upload two screen shots;
first is showing Hard drive show up as Shortcut

second is showing WD Data Lifegaurd: I pluged in my Hard - Run as Admin - Deceting Drivers...completes then disappears and nothing happens until I disconnect hard then program starts :|

jumanji · Jan 31, 2016

Hmmm.....that's not a shortcut. That's how any HDD appears in My Computer. So there is no shortcut virus. Your external drive also has a drive letter H: However it does not show the bar showing used and free space. In defining your problem you should have only stated that my drive appears with a drive letter but I am unable to access it.You sent me on a wild goose chase.

As for the DLG diagnostics your screen shows it is detecting the drives. What happens then? Did it detect the drive and did you get on to the Main Screen showing the detected drives?

TechSeven · Jan 31, 2016

just wanted to say hello jumanji

. he is a star.

Layback Bear · Feb 1, 2016

Me again sticking my nose in.

Maybe completing this tutorial by Golden will shine some light on things.
With your external drive hooked up complete this tutorial.

http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

omidmkh622 · Feb 1, 2016

jumanji Sorry! I thought that's a shortcut:shock::huh:
Dude I told you :\ Deceting Drivers completes then disappears and nothing happens until I disconnect hard then program starts :|
As a result; WD DLG can not detect my hard .

Layback Bear · Feb 1, 2016

First off my name is not Dude.
Please call me Layback Bear or Jack.

If I understand you correctly you can't run Disk Management with the external hard drive hooked up.
Is that correct?

You can't post one of these.
From my system.

omidmkh622 · Feb 1, 2016

Dear Jack, I didn't call you dude. I called jumanji dude.
Excuse me both of you.

Recently I connected hard and tried to open Manage or DiskMgmt. but that gave me this error:

WD Hard 1TB detect and show up but only as a Shortcut

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