Solved Windows 7 will not recover with original DVD used to install it

HairyScot

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• Apr 10, 2012

• #1

I tried to recover my Windows 7 Pro X64 system using the Repair disk I created after install and got the following message :-

This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows.

I then tried with the original install disc and got the same message.

Why does this happen? Is there a way round this problem?

Should one create Repair/Recovery discs periodically?

 

My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Home Build

OS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Motherboard

ASUSTeK COMPUTER INC. H61M-K

Memory

8 GB DDR3 1600MHZ

Graphics Card(s)

AMD Radeon HD 6570

Sound Card

(1) AMD High Definition Audio Device (2) Realtek High Defi

Monitor(s) Displays

Dell 2407 WFP

Screen Resolution

1920x1080

Hard Drives

SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB

Keyboard

Logitech

Mouse

Logitech

wanchoo

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Gurgaon, India

• Apr 10, 2012

• #2

Either the versions are not identical or the DVD is corrupt.

I suggest that you download an exact same ISO image of your version from http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/ and burn another DVD at not more than 4x speed. Try recovering from that and most likely you shall be up and running.

 

My Computer

At a glance

Windows 7 Pro with SP1 32bit2 gigs of RAMIntel(R) 82845G/GL/GE/PE/GV Graphics Controller

Computer Manufacturer/Model Number

Custom Built

OS

Windows 7 Pro with SP1 32bit

Motherboard

Intel D845GVS1 X86-based PC

Memory

2 gigs of RAM

Graphics Card(s)

Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

Sound Card

Realtek AC'97 Audio

Monitor(s) Displays

Samsung SyncMaster 931BF Black 19" LCD Monitor

Screen Resolution

1280X960

Hard Drives

1. SAMSUNG SP0822N ATA Device ~ 80 GigaBytes

2. Seagate FreeAgent Go USB Device ~ 500 GigaBytes

Keyboard

COMPAQ Standard PS/2 Keyboard

Mouse

iBall Laser Precise Speedster

Internet Speed

4 mb/sec

HairyScot

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• Apr 10, 2012

• #3

The plot thickens!

I recovered the system from a month old Norton Ghost backup and reapplied the changes and updates.
I then created a new repair disk, booted up from that disk, and got exactly the same message.

Looks like some more digging is required.

 

My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Home Build

OS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Motherboard

ASUSTeK COMPUTER INC. H61M-K

Memory

8 GB DDR3 1600MHZ

Graphics Card(s)

AMD Radeon HD 6570

Sound Card

(1) AMD High Definition Audio Device (2) Realtek High Defi

Monitor(s) Displays

Dell 2407 WFP

Screen Resolution

1920x1080

Hard Drives

SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB

Keyboard

Logitech

Mouse

Logitech

wanchoo

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• Apr 10, 2012

• #4

I don't understand why this is happening. Maybe we wait for a more learned response from someone else. In the meantime a disk check should perhaps be done. Such a message may be due to bad sectors having developed on the hard disk.

The most radical solution of again clean re-installing Windows is always there if nothing else turns up.

 

My Computer

At a glance

Windows 7 Pro with SP1 32bit2 gigs of RAMIntel(R) 82845G/GL/GE/PE/GV Graphics Controller

Computer Manufacturer/Model Number

Custom Built

OS

Windows 7 Pro with SP1 32bit

Motherboard

Intel D845GVS1 X86-based PC

Memory

2 gigs of RAM

Graphics Card(s)

Intel(R) 82845G/GL/GE/PE/GV Graphics Controller

Sound Card

Realtek AC'97 Audio

Monitor(s) Displays

Samsung SyncMaster 931BF Black 19" LCD Monitor

Screen Resolution

1280X960

Hard Drives

1. SAMSUNG SP0822N ATA Device ~ 80 GigaBytes

2. Seagate FreeAgent Go USB Device ~ 500 GigaBytes

Keyboard

COMPAQ Standard PS/2 Keyboard

Mouse

iBall Laser Precise Speedster

Internet Speed

4 mb/sec

S

seavixen32

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Peterborough, England

• Apr 10, 2012

• #5

You should only have to create one system repair disc, but you must remember you cannot use it to reinstall Windows. You can only use it to get into the various repair and recovery options.

http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

If you have a Windows DVD, and don't want to carry out a clean install, you can use it to do a repair install instead.

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

My Computer

At a glance

Windows 7 Ultimate SP1 64-BitIntel Core i7 870 @ 2.93GHz8Gb Dual-Channel DDR3 @ 664MHznVidia GeForce GTX 460 1024MB dedicated RAM

Computer Manufacturer/Model Number

HP Pavilion Elite 495UK

OS

Windows 7 Ultimate SP1 64-Bit

CPU

Intel Core i7 870 @ 2.93GHz

Motherboard

MSI 2A9C (CPU1)

Memory

8Gb Dual-Channel DDR3 @ 664MHz

Graphics Card(s)

nVidia GeForce GTX 460 1024MB dedicated RAM

Sound Card

Realtek HD Audio

Monitor(s) Displays

HP2310i

Screen Resolution

1920 x 1080

Hard Drives

1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage

PSU

460W

Case

HP Elite

Cooling

Air cooled

Keyboard

Logitech K750 solar-powered keyboard

Mouse

Logitech Wireless M180 mouse

Internet Speed

2Mb

Other Info

Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop

HairyScot

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• Apr 10, 2012

• #6

The problem which brought about the need for repair was with USB drivers, so although I could get into Windows the mouse and keyboard would not work.
If I had a PS2 mouse or keyboard I could have probably fixed it.
As it was the only route was to boot from a recovery or install disk.
I tried the advanced boot option but received this:-

Which just put me back to booting from the repair or install disc, which of course gets me back to the Incompatible problem.

 

Last edited by a moderator: Apr 11, 2012

My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Home Build

OS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Motherboard

ASUSTeK COMPUTER INC. H61M-K

Memory

8 GB DDR3 1600MHZ

Graphics Card(s)

AMD Radeon HD 6570

Sound Card

(1) AMD High Definition Audio Device (2) Realtek High Defi

Monitor(s) Displays

Dell 2407 WFP

Screen Resolution

1920x1080

Hard Drives

SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB

Keyboard

Logitech

Mouse

Logitech

SIW2

YTS GEEK

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• Apr 10, 2012

• #7

I have seen a few having the same issue - I don't know what the cause is - but you are not alone.

 

My Computers

System One System Two

• At a glance

  7 X64i5 84002x8gb 3200mhz

  Computer type

  PC/Desktop

  OS

  7 X64

  CPU

  i5 8400

  Motherboard

  gigabyte b365m ds3h

  Memory

  2x8gb 3200mhz

  Hard Drives

  various

  PSU

  pure power 11 400w cm

  Case

  Coolermaster

  Cooling

  cryorig m9i

• At a glance

  7x64g54008gb ddr4 2400

  Computer type

  PC/Desktop

  OS

  7x64

  CPU

  g5400

  Motherboard

  ga b365m ds3h

  Memory

  8gb ddr4 2400

  PSU

  xfx pro 450w

HairyScot

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• Apr 10, 2012

• #8

Have just checked on a second PC running exactly the same version of Windows 7 and found that the "Repair Your Computer" from the Advanced Boot Options works correctly and gets into System Restore etc.
So it looks like there is something corrupted on my system, perhaps the registry or the MBR.
How does one find something like that, let alone correct it?

 

My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Home Build

OS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Motherboard

ASUSTeK COMPUTER INC. H61M-K

Memory

8 GB DDR3 1600MHZ

Graphics Card(s)

AMD Radeon HD 6570

Sound Card

(1) AMD High Definition Audio Device (2) Realtek High Defi

Monitor(s) Displays

Dell 2407 WFP

Screen Resolution

1920x1080

Hard Drives

SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB

Keyboard

Logitech

Mouse

Logitech

S

seavixen32

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Peterborough, England

• Apr 11, 2012

• #9

This shows you how to restore the master boot record.

http://www.sevenforums.com/tutorials/20864-mbr-restore-windows-7-master-boot-record.html

This tutorial explains how to repair the master boot record.

http://www.sevenforums.com/tutorials/104341-bootmgr-missing-fix.html

If that doesn't work, I'd be inclined to wipe the hard drive, and then re-install Windows.

This tutorial explains how to do it using the free version of Partition Wizard.

http://www.sevenforums.com/tutorials/93322-partition-wizard-use-bootable-cd.html

To clean install Windows 7.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

My Computer

At a glance

Windows 7 Ultimate SP1 64-BitIntel Core i7 870 @ 2.93GHz8Gb Dual-Channel DDR3 @ 664MHznVidia GeForce GTX 460 1024MB dedicated RAM

Computer Manufacturer/Model Number

HP Pavilion Elite 495UK

OS

Windows 7 Ultimate SP1 64-Bit

CPU

Intel Core i7 870 @ 2.93GHz

Motherboard

MSI 2A9C (CPU1)

Memory

8Gb Dual-Channel DDR3 @ 664MHz

Graphics Card(s)

nVidia GeForce GTX 460 1024MB dedicated RAM

Sound Card

Realtek HD Audio

Monitor(s) Displays

HP2310i

Screen Resolution

1920 x 1080

Hard Drives

1x1954GB Hitachi HDS22020ALA 330 (RAID), 1x1954GB Hitachi External for backup and storage

PSU

460W

Case

HP Elite

Cooling

Air cooled

Keyboard

Logitech K750 solar-powered keyboard

Mouse

Logitech Wireless M180 mouse

Internet Speed

2Mb

Other Info

Pure Avanti Flow Internet Radio with iPod Dock, 64Gb iPod, HP USB Speakers, Sony MDR-V500 Headphones, Sony Vaio F-Series Laptop

HairyScot

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Thread Starter

Local time

4:38 AM

Messages

113

• Apr 11, 2012

• #10

Both issues resolved

I have found that if I disable my second HDD in BIOS and leave only the windows system disc then the compatibility problem does not occur.

The 0xc000000e problem with "Repair Your System" from Advanced Boot was solved with the help of Mark Wharton on the Acronis Forum.

Windows 7, "Repair your computer" F8 boot option not working (SOLVED) | Knowledge Base

 

My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Home Build

OS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Motherboard

ASUSTeK COMPUTER INC. H61M-K

Memory

8 GB DDR3 1600MHZ

Graphics Card(s)

AMD Radeon HD 6570

Sound Card

(1) AMD High Definition Audio Device (2) Realtek High Defi

Monitor(s) Displays

Dell 2407 WFP

Screen Resolution

1920x1080

Hard Drives

SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB

Keyboard

Logitech

Mouse

Logitech

SIW2

YTS GEEK

Guru

Gold Member

SF Team

Local time

5:38 PM

Messages

16,792

• Apr 12, 2012

• #11

It seems the system recovery options were looking at something on your 2nd hd - and declaring incompatibility with that.

Did you have your 2nd HD set ahead of the other one in BIOS boot order?

 

My Computers

System One System Two

• At a glance

  7 X64i5 84002x8gb 3200mhz

  Computer type

  PC/Desktop

  OS

  7 X64

  CPU

  i5 8400

  Motherboard

  gigabyte b365m ds3h

  Memory

  2x8gb 3200mhz

  Hard Drives

  various

  PSU

  pure power 11 400w cm

  Case

  Coolermaster

  Cooling

  cryorig m9i

• At a glance

  7x64g54008gb ddr4 2400

  Computer type

  PC/Desktop

  OS

  7x64

  CPU

  g5400

  Motherboard

  ga b365m ds3h

  Memory

  8gb ddr4 2400

  PSU

  xfx pro 450w

HairyScot

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Messages

113

• Apr 15, 2012

• #12

Have done some more testing on this issue and have found that if there is more than one HDD on the system then to prevent the occurence of:-
"This version of System Recovery Options is not compatible with the version of windows you are trying to repair. Try using a recovery disc that is compatible with this version of windows."

the windows system disc has to be on a lower channel than any other disc and must be the first disc in the boot priority list
or
all discs but the system disc should be disabled in the BIOS

 

My Computer

At a glance

Microsoft Windows 7 Professional 64-bit 7601 ...Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz8 GB DDR3 1600MHZAMD Radeon HD 6570

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Home Build

OS

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1

CPU

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

Motherboard

ASUSTeK COMPUTER INC. H61M-K

Memory

8 GB DDR3 1600MHZ

Graphics Card(s)

AMD Radeon HD 6570

Sound Card

(1) AMD High Definition Audio Device (2) Realtek High Defi

Monitor(s) Displays

Dell 2407 WFP

Screen Resolution

1920x1080

Hard Drives

SAMSUNG HD103SJ ATA Device 1TB
ST31000524AS ATA Device 1TB

Keyboard

Logitech

Mouse

Logitech

J

jwkz

New member

Local time

10:38 AM

Messages

1

• Nov 19, 2012

• #13

Having the same problem trying to do a repair.

Is it possible this "not compatible with the version of Windows..." error is due to the system having been updated to SP1, while the original Windows install disk is not?

John

 

My Computer

At a glance

Windows 7 Pro x64

OS

Windows 7 Pro x64

SIW2

YTS GEEK

Guru

Gold Member

SF Team

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Messages

16,792

• Nov 19, 2012

• #14

Yes, I think you would be better using a install disc with SP1 integrated.

You can get them from digital river Official Windows 7 SP1 ISO from Digital River « My Digital Life

 

My Computers

System One System Two

• At a glance

  7 X64i5 84002x8gb 3200mhz

  Computer type

  PC/Desktop

  OS

  7 X64

  CPU

  i5 8400

  Motherboard

  gigabyte b365m ds3h

  Memory

  2x8gb 3200mhz

  Hard Drives

  various

  PSU

  pure power 11 400w cm

  Case

  Coolermaster

  Cooling

  cryorig m9i

• At a glance

  7x64g54008gb ddr4 2400

  Computer type

  PC/Desktop

  OS

  7x64

  CPU

  g5400

  Motherboard

  ga b365m ds3h

  Memory

  8gb ddr4 2400

  PSU

  xfx pro 450w