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Windows 7: one or more audio service isnt running

06 Nov 2010   #1
levi655

Windows 7 ultimate 32 bit
 
 
one or more audio service isnt running

hi, my comp is having some audio problems and i need help.
-windows 7 ultimate 32 bit-


it says i have no audio playback device installed?

One or more audio service isn't running?

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running?

i dont know what to do.?

i cant start up windows normally. it gives me the screen of death and restarts.
i can only start up in safe mode.

and my sound doesnt work no audio at all.


My System SpecsSystem Spec
.
06 Nov 2010   #2
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

hello and welcome to the forums:)
to help us establish problems please post your pc information here is a program you can download to help you with this called speccy
Speccy - System Information - Free Download
so have you sound working?
  1. go to services and look for audio connected services
  2. click start orb
  3. type services
  4. click on services in the search pane
  5. look for services for audio sound etc
  6. right click to take you to properties and change settings to automatic


Attached Images
one or more audio service isnt running-brys-speccy.png 
My System SpecsSystem Spec
06 Nov 2010   #3
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums levi655. Try this:

Start> Type services.msc in search box and press enter. When the services page opens scroll down to Windows Audio and the Windows Audio End Point Builder will be directly beneath it, both should be started and set to automatic as in my screen shot:

one or more audio service isnt running-audio.jpg

If either or both are stopped, click on the name to highlight it, and click restart the service in upper left. Repeat for both if necessary. If either/both are not set to automatic, then double click the name, and on the dropdown set the startup type to automatic, and apply and ok your way out.

one or more audio service isnt running-audio2.jpg

If both are started, and set to automatic, see if that fixes it. If they are already set that way, post back, and we'll try something else. A Guy


My System SpecsSystem Spec
.

06 Nov 2010   #4
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

Quote   Quote: Originally Posted by A Guy View Post
Welcome to Seven Forums levi655. Try this:

Start> Type services.msc in search box and press enter. When the services page opens scroll down to Windows Audio and the Windows Audio End Point Builder will be directly beneath it, both should be started and set to automatic as in my screen shot:

Attachment 111469

If either or both are stopped, click on the name to highlight it, and click restart the service in upper left. Repeat for both if necessary. If either/both are not set to automatic, then double click the name, and on the dropdown set the startup type to automatic, and apply and ok your way out.

Attachment 111470

If both are started, and set to automatic, see if that fixes it. If they are already set that way, post back, and we'll try something else. A Guy
thanks A Guy a bit clearer than me:)
My System SpecsSystem Spec
06 Nov 2010   #5
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

Reinstall the audio device
=============
1. Go to Start, type Device Manager, click on Device Manager to open it.
2. Expand "Sound, video and game controllers".
3. Right click on your audio device and then click Uninstall.
4. Check "Delete the driver software for this device".
5. Click OK.
6. After that, restart the computer the device and driver shall be reinstalled automatically.
My System SpecsSystem Spec
06 Nov 2010   #6
levi655

Windows 7 ultimate 32 bit
 
 

*UP*updated*
Quote   Quote: Originally Posted by levi655 View Post
hi, my comp is having some audio problems and i need help.
-windows 7 ultimate 32 bit-


it says i have no audio playback device installed?

One or more audio service isn't running?

Both the windows audio and the windows audio end point builder services must be running for audio to work correctly. Atleast one of these services isn't running?

I dont know what to do.?

I cant start up windows normally. It gives me the screen of death and restarts.
I can only start up in safe mode.

And my sound doesnt work no audio at all.


Attached Thumbnails
one or more audio service isnt running-statbig.png  
My System SpecsSystem Spec
06 Nov 2010   #7
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

Quote   Quote: Originally Posted by levi655 View Post
*updated*
Quote   Quote: Originally Posted by levi655 View Post
hi, my comp is having some audio problems and i need help.
-windows 7 ultimate 32 bit-


it says i have no audio playback device installed?

One or more audio service isn't running?

Both the windows audio and the windows audio end point builder services must be running for audio to work correctly. Atleast one of these services isn't running?

I dont know what to do.?

I cant start up windows normally. It gives me the screen of death and restarts.
I can only start up in safe mode.

And my sound doesnt work no audio at all.
cant read your screen shots they are to small
My System SpecsSystem Spec
06 Nov 2010   #8
levi655

Windows 7 ultimate 32 bit
 
 

i have no playback device it says.
how do i install one?
i get,
error 1068: the dependency service or group failed to start.

when i start windows audio and windows audio endpoint i get error.
My System SpecsSystem Spec
06 Nov 2010   #9
brianzion

Operating System : Windows 7 Home Premium Edition 6.01.7600 SP1 (x64)
 
 

did you try my post 5?
My System SpecsSystem Spec
06 Nov 2010   #10
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Did you change services setting before this happened? Did this happen after making some changes? Do you perhaps have a system restore point from before this began? If so, I'd try that 1st. If not:

Start> Type services.msc in search box and press enter> Scroll down to Windows Audio> Right click the entry and choose Properties> Click on the dependencies tab and see if your dependencies match mine:

one or more audio service isnt running-windowsaudio.jpg

Do the same for the End Point Builder

one or more audio service isnt running-epb.jpg

The EPB has the Audio as a dependency, and the Audio has other services that it depends on. If you don't see some, check those services and let us know if any are stopped. A Guy


My System SpecsSystem Spec
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