You need to be patient. People here live at different time zones, have other things to do and it is not very easy to answer all technical threads in such a short span of time.
Recommendations:
Security App
Code:
BHDrvx64.sys Tue May 21 02:47:31 2013 (519A8BE3)
ENG64.SYS Fri Apr 26 12:10:48 2013 (517A1A68)
EX64.SYS Fri Apr 26 12:08:58 2013 (517A19FA)
EraserUtilRebootDrv.sys Wed Aug 1 05:36:50 2012 (50186C12)
IDSvia64.sys Wed Aug 29 08:48:40 2012 (503D8308)
Ironx64.SYS Tue Nov 15 08:00:53 2011 (4EC1C7D5)
SRTSP64.SYS Tue Jul 3 00:20:28 2012 (4FF1E66C)
SRTSPX64.SYS Tue Jul 3 00:20:37 2012 (4FF1E675)
SYMDS64.SYS Tue May 17 04:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS Sat May 19 07:29:56 2012 (4FB6F794)
SYMEVENT64x86.SYS Wed Nov 23 00:30:48 2011 (4ECBEA58)
SYMNETS.SYS Sun Nov 13 03:11:53 2011 (4EBEE119)
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability.
Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free
Information
- :warn: Do not start the free trial of MalwareBytes, unselect that option when prompted.
- :tip: Update and make full scans with both separately.
AMD OverDrive
Code:
AODDriver2.sys Thu Apr 5 15:23:37 2012
(AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems. Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program. Then, download (but DO NOT install) a fresh copy of the ATI drivers from
Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page) Use this procedure to install the DRIVER ONLY:
ATI video cards - DRIVER ONLY installation procedure
If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item. Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section. Locate the AODDriver entry, right click on it and select "Uninstall". Reboot for changes to take affect. Sometimes the driver remains and continues to cause BSOD's.
Perform a clean install of ATI video drivers:
AMD Graphics Drivers & Software
atikmpag.sys Mon Oct 24 10:40:06 2011 (4EA4EC26)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys
atikmdag.sys Mon Oct 24 11:12:50 2011 (4EA4F3D2)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys
Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
How to Clean Left Over Driver Files with Driver Sweeper
- Click on the Start
rb:
- Control Panel
- Programs
- Uninstall a program
- Uninstall everything related to the software
Delete remnants of its drivers/older drivers using
Driver Sweeper
SFC /scannow to check windows for corruption:
How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type
Command Prompt
3. In the list that appears, right-click on cmd.exe and choose
Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.
Hard Drive/Storage
Post disk summary using CrystalDiskInfo software:
CrystalDiskInfo Standard Edition
- :info: For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website:
Hard Drive Diagnostic Procedure
For errors on your Hard drive(s):
How to Run Disk Check in Windows 7
Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
How to Test and Diagnose RAM Issues with Memtest86+
Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.
Tip
Do this test overnight.
BSOD SUMMARY
Code:
[FONT="Lucida Console"]Debug session time: Wed Jun 19 04:23:20.257 2013 (UTC + 6:00)
Loading Dump File [C:\Users\USER\061813-17004-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 3:20:24.989
Probably caused by : Ntfs.sys ( Ntfs! ?? ::NNGAKEGL::`string'+2bf0 )
BugCheck D1, {fffff880012f1d18, 2, 8, fffff880012f1d18}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Bugcheck code 000000d1
Arguments:
Arg1: fffff880012f1d18, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff880012f1d18, address which referenced memory
BUGCHECK_STR: 0xD1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: TERA.exe
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_Ntfs!_??_::NNGAKEGL::_string_+2bf0
BiosVersion = 7.13
BiosReleaseDate = 11/04/2011
SystemManufacturer = Hewlett-Packard
SystemProductName = p7-1254
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
