Solved 2 random BSODs in a week - ntkrnlpa.exe

[patch1334]

I have had 2 BSODS in a week on my work PC (only 6 month old HP ED800). First time it happened I wasn't even at the PC.

I ran BlueScreenView and each time ntkrnlpa.exe and ntfs.sys was flagged.

Can you help to see what is causing it or actions I can carry out? I have full admin on the PC.

 

[ICIT2LOL]

Hello patch mate I wouold run a test on the hard drive for starters but just before you do try unplugging it and connecting it up again

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
MODULE_NAME: volsnap
FAULTING_MODULE: 82a4d000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce788f5
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
[COLOR=red]DISK_HARDWARE_ERROR: There was error with disk hardware[/COLOR]
[COLOR=red]BUGCHECK_STR:  0x7a_c000000e[/COLOR]

Run this after you have reseated the drive http://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/