Solved 4 Windows Update Failures error codes 8024200D and 8007371B

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MarkM5

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I am having some trouble with Windows Update failures. The updates are:

KB2977629
KB2972211
KB2973112
KB2952664

The error codes are 8024200D and 8007371B

I ran SURT and SFC but I cant attach the CBS.zip file because its about 23M and 8M is the limit

Thanks

Mark
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
OK here's my CBS zip file
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
You have a number of problems - the most urgent are the following - from your CheckSUR report....
Code: 
Unavailable repair files:
 servicing\packages\Package_100_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_10_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_3_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_4_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_56_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_5_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_5_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_6_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_7_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_8_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_97_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_98_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_99_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_9_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2943357_SP1~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.mum
 servicing\packages\Package_100_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_10_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_1_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_2_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_3_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_4_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_56_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_5_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_5_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_6_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_7_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_8_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_97_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_98_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_99_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_9_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2937610_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2937610~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2943357_SP1~31bf3856ad364e35~amd64~~6.1.1.3.cat
 servicing\packages\Package_for_KB2943357~31bf3856ad364e35~amd64~~6.1.1.3.cat

I'll post a fix protocol when I can - but 'real life' is getting in the way at the moment :(
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Any suggestions? SFC /scannow wont make it all the way through. Should I start there?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
Wups - sorry about that! - you fell off my todo list :o
I'll post the stuff over the weekend.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Never mind - got to it now :)

I've uploaded a file - mm5aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder mm5aa in the same place.
Open this folder - there should be one folder inside it (Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here are the files you need. Thanks
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
CheckSUR managed to fix everything it was supposed to -leaving us with the payload files to fix.

Please run an SFC /SCANNOW, and post the new CBS.log (you'll have to copy it to the desktop before zipping it) and the latest CBSPersist cab file (you'll have to zip that as well - the forum doesn't allow CAB files to upload)
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here's the cbs log
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
Here's the CbsPersist
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
The last entry in the CBS.log file is from 18th Oct - and pretty useless to us, since it pre-dates the CheckSUR fixes.

Please copy the files from the c:\windows\logs\cbs folder again, and upload them
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
This one is dated 10/20
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
The latest CbsPersist
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
This error is still present...
Code: 
2014-10-20 19:26:16, Error                 CSI    [EMAIL="000002fc@2014/10/20:23:26:16.499"]000002fc@2014/10/20:23:26:16.499[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [75]"amd64_netfx-dfdll_dll_b03f5f7f11d50a3a_6.1.7601.18523_none_15007b59fcb45889"[gle=0x80004005]
2014-10-20 19:26:20, Error                 CSI    000002fd (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #2404795# from CCSDirectTransaction::OperateEnding at index 0 of 10 (0x000000000000000a) operations, disposition 0[gle=0xd015001a]
2014-10-20 19:26:20, Error                 CSI    000002fe (F) HRESULT_FROM_WIN32(14098) #2404420# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x89a0eb0, mp = @0x89a16b0, disp = 0)[gle=0x80073712]
2014-10-20 19:26:20, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-10-20 19:26:20, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-10-20 19:26:20, Info                  CSI    [EMAIL="000002ff@2014/10/20:23:26:20.358"]000002ff@2014/10/20:23:26:20.358[/EMAIL] CSI Transaction @0x78f4460 destroyed
2014-10-20 19:26:20, Info                  CBS    Perf: Resolve chain complete.

The CheckSUR result shows that you also have some serious file corruption.
Code: 
(f) CSI Payload File Missing 0x00000000 KBDBASH.DLL amd64_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.18528_none_5bfea9a86c525f64 
(f) CSI Payload File Missing 0x00000000 KBDBASH.DLL wow64_microsoft-windows-i..l-keyboard-0000046d_31bf3856ad364e35_6.1.7601.18528_none_665353faa0b3215f 
(f) CSI Payload File Missing 0x00000000 KBDRU.DLL amd64_microsoft-windows-i..l-keyboard-00000419_31bf3856ad364e35_6.1.7601.18528_none_48ed66d678941c92 
(f) CSI Payload File Missing 0x00000000 KBDRU.DLL wow64_microsoft-windows-i..l-keyboard-00000419_31bf3856ad364e35_6.1.7601.18528_none_53421128acf4de8d 
(f) CSI Payload File Missing 0x00000000 KBDRU1.DLL amd64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.18528_none_ec0baadf6b2539cb 
(f) CSI Payload File Missing 0x00000000 KBDRU1.DLL wow64_microsoft-windows-i..l-keyboard-00010419_31bf3856ad364e35_6.1.7601.18528_none_f66055319f85fbc6 
(f) CSI Payload File Missing 0x00000000 KBDTAT.DLL amd64_microsoft-windows-i..l-keyboard-00000444_31bf3856ad364e35_6.1.7601.18528_none_46b57e987a0152d2 
(f) CSI Payload File Missing 0x00000000 KBDTAT.DLL wow64_microsoft-windows-i..l-keyboard-00000444_31bf3856ad364e35_6.1.7601.18528_none_510a28eaae6214cd 
(f) CSI Payload File Missing 0x00000000 KBDYAK.DLL amd64_microsoft-windows-i..l-keyboard-00000485_31bf3856ad364e35_6.1.7601.18528_none_4726aaa679b8bddd 
(f) CSI Payload File Missing 0x00000000 KBDYAK.DLL wow64_microsoft-windows-i..l-keyboard-00000485_31bf3856ad364e35_6.1.7601.18528_none_517b54f8ae197fd8 
(f) CSI Payload File Missing 0x00000000 gdi32.dll amd64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18539_none_b793fa3d5ffce5e2 
(f) CSI Payload File Missing 0x00000000 gdi32.dll wow64_microsoft-windows-gdi32_31bf3856ad364e35_6.1.7601.18539_none_c1e8a48f945da7dd 
(f) CSI Payload File Missing 0x00000000 locale.nls amd64_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18528_none_c8d750bcbfe9e700 
(f) CSI Payload File Missing 0x00000000 locale.nls x86_microsoft-windows-i..nal-core-locale-nls_31bf3856ad364e35_6.1.7601.18528_none_6cb8b539078c75ca 
(f) CSI Payload File Missing 0x00000000 micross.ttf amd64_microsoft-windows-f..-microsoftsansserif_31bf3856ad364e35_6.1.7601.18528_none_873924b85eaecc3e 
(f) CSI Payload File Missing 0x00000000 segoeui.ttf amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.18528_none_2edb239c28e0d397 
(f) CSI Payload File Missing 0x00000000 segoeuib.ttf amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.18528_none_2edb239c28e0d397 
(f) CSI Payload File Missing 0x00000000 segoeuii.ttf amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.18528_none_2edb239c28e0d397 
(f) CSI Payload File Missing 0x00000000 segoeuiz.ttf amd64_microsoft-windows-font-truetype-segoeui_31bf3856ad364e35_6.1.7601.18528_none_2edb239c28e0d397 
(f) CSI Payload File Missing 0x00000000 tahoma.ttf amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.1.7601.18528_none_8deb8a8f8b479ca8 
(f) CSI Payload File Missing 0x00000000 tahomabd.ttf amd64_microsoft-windows-font-truetype-tahoma_31bf3856ad364e35_6.1.7601.18528_none_8deb8a8f8b479ca8 
(f) CSI Payload File Missing 0x00000000 tzres.dll amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18539_none_735ca6b7203d6b5a 
(f) CSI Payload File Missing 0x00000000 tzres.dll wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18539_none_7db15109549e2d55 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18539_en-us_e18aa24b9871e017 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18539_en-us_856c06c7e0146ee1 
(f) CSI Payload File Missing 0x00000000 tzupd.exe amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18539_none_735ca6b7203d6b5a 
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18528_none_1712999db12aeeef 
(f) CSI Payload File Missing 0x00000000 win32k.sys amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18539_none_1708c9fbb1322437

I think in view of this combination of errors, the best option for you is going to be a repair install of the OS - it will almost certainly be quicker than attempting manual repair of the known (and unknown) errors.##See the tutorial here... http://www.sevenforums.com/tutorials/3413-repair-install.html?ltr=R
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Should I attempt a system restore first or just go to the repair installation? Are my system files too corrupted for a system restore?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
Frequently the root problem predates available System Restore points - but yes, it's worth trying. go back a week before you first noticed the problem.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I finally got around to doing a repair installation and everything turned out good. I had to uninstall and then reinstall several programs. McAfee, Malwarebytes, iTunes and ATI Catalyst Control Center. I also downloaded a copy of Win7 x64 from digital river. I'm back in business with updates working as normal. Thanks
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS8300
OS
Windows 7 Pro x64
CPU
Intel Core i7-2600
Memory
12G
Graphics Card(s)
ATI Radeon HD 5670
Hard Drives
1.8TB
Antivirus
MacAfee
Browser
Firefox
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