Solved 7 Pro Upgrade suddenly not genuine (0xC004F200)

[geefee418]

It's an HP computer that originally had Windows 7 Home but it was upgraded to Windows 7 Pro about 2 years ago. It's now showing that Windows isn't genuine. It seems to have happened after installing an update, but I'm not positive. It had Symantec Endpoint installed but I removed that once I started troubleshooting.

I tried the fix where I stop sppsvc, rename tokens.dat to tokens.bar, and then start sppsvc. When I run slui.exe I get a Software Licensing window that says Windows isn't genuine, go online and validate. If I try that it fails and advises me to purchase Windows.

If I run slui.exe 3 at that point and enter the 7 Pro upgrade product key, I get Error 0xC004F061, this product key can only be used for upgrading, not for clean installations.

Any advice that will avoid having to re-install and re-upgrade would be much appreciated.

Here is the MGADiag:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-CM74G-RPHKF-PW487
Windows Product Key Hash: 71BRYMECVaSXedfumfu8zryHJVY=
Windows Product ID: 00371-177-0000061-85004
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {65780752-6673-4E99-B915-E1D45A41CA35}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\pos3\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{65780752-6673-4E99-B915-E1D45A41CA35}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PW487</PKey><PID>00371-177-0000061-85004</PID><PIDType>5</PIDType><SID>S-1-5-21-1130557843-244016427-2550729234</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>520-1030</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111014000000.000000+000</Date></BIOS><HWID>C4603807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-177-000006-00-1033-7601.0000-1012014
Installation ID: 007066908580852962462223360424257636026025263736545004
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PW487
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 5
Trusted time: 4/11/2014 6:47:52 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:11:2014 18:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GGgjDLjGq4smjgiDpBmBMojTicucw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		SLIC-CPC
  FACP			HPQOEM		SLIC-CPC
  DBGP			HPQOEM		SLIC-CPC
  HPET			HPQOEM		SLIC-CPC
  MCFG			HPQOEM		SLIC-CPC
  SSDT			HPQOEM		SLIC-CPC
  SLIC			HPQOEM		SLIC-CPC

 

[NoelDP]

You have he Default Key for Windows 7 Pro installed - which can never be activated.

What type of Upgrade Key do you have? A full retail one with disks, or an Anytime Upgrade?

If it's a Full Upgrade, then a repair install will work (with a bit of fiddling).
If it's an Anytime Upgrade, that option isn't open to you, and you'll have to either do a clean install of Home followed by an upgrade, or see if MS Activation support can help (I don't know if they will or not).

Let me know, and we'll proceed from there.

 

[geefee418]

Thanks for the response. I do believe it was the Anytime Upgrade. Some of this info I'm getting from a friend that's already tried several fixes, including talking to MS Activation support for 2 hours. Apparently some techs thought they got it working but it still wouldn't activate, and they would put him on hold and then hang up. So that's nice.

It sounds like a re-install is the only option, but I want to confirm it what the upgrade type was.

 

[geefee418]

We decided to backup and reinstall. Thank you NoelDP for the help and info.

 

[NoelDP]

That makes sense - everything went ok, I hope?

Good luck with the new install!