80073712 Windows Error Update

[Swizz]

Hello all

I was just about to apply an update (KB2993651) 1.8mb. Dated on the 27th of Aug.

Only to receive this message with the following error code 80073712.

I did try the sfc /scannow

Verifcation 100% complete.
Windows Resource did not find any intergrity violation.

But still I am unable to update

What would my next move be?

Thank you.

 

[Gator]

Hello Swizz,

You have most of this covered but could you post everything thats missing from the instructions here:
http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

Mainly, running SURT (step 1 in above link)

 

[Swizz]

Thank you for your response, Gator...

Will report back when it has finished.

 

[Swizz]

I downloaded the tool and installed it..It took about 10 minutes for it to finish. But Unfortunately I still can not update.

Would you like to see the CBS log, Gator?

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[Swizz]

Thanks Noel

 

[NoelDP]

The good news is that the SFC scan was clear - the not so good news is that CheckSUR couldn't repair the one problem it found..

Unavailable repair files:
 servicing\packages\Package_52_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1.mum
 servicing\packages\Package_52_for_KB2973351~31bf3856ad364e35~amd64~~6.1.1.1.cat

I'll post a fix for that later.

more interesting is the error in the background of the CBS.log...

 Line 32732: 2014-08-28 02:28:05, Error                 CSI    [EMAIL="00000022@2014/8/28:01:28:05.717"]00000022@2014/8/28:01:28:05.717[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
 Line 32734: 2014-08-28 02:28:05, Error                 CSI    00000023 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #14176# from CCSDirectTransaction::OperateEnding at index 0 of 8 operations, disposition 0[gle=0xd015001a]
 Line 32735: 2014-08-28 02:28:05, Error                 CSI    00000024 (F) HRESULT_FROM_WIN32(14098) #13853# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2c2cf0, mp = @0x2c34f0, disp = 0)[gle=0x80073712]
 Line 32737: 2014-08-28 02:28:05, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
 Line 32741: 2014-08-28 02:28:05, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

The critical bit missing from that is...

2014-08-28 02:28:05, Error                 CSI    [EMAIL="00000022@2014/8/28:01:28:05.717"]00000022@2014/8/28:01:28:05.717[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [84]"wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_216c121fe588fcef"[gle=0x80004005]
2014-08-28 02:28:05, Error                 CSI    00000023 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #14176# from CCSDirectTransaction::OperateEnding at index 0 of 8 operations, disposition 0[gle=0xd015001a]
2014-08-28 02:28:05, Error                 CSI    00000024 (F) HRESULT_FROM_WIN32(14098) #13853# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x2c2cf0, mp = @0x2c34f0, disp = 0)[gle=0x80073712]
2014-08-28 02:28:05, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-08-28 02:28:05, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

... and I'm not sure how we'll deal with that, yet.

 

[Swizz]

Thank you, Noel for your patience and effort. I will keep my eye out for your response.

 

[NoelDP]

Sorry for the delay!

I've uploaded a file - szzaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder szzaa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[Swizz]

Hello, Noel..That's okay, and thank you again for responding

I just extracted the content from the Zip file..And have noticed that there is only the one folder which is the (Packages) The (Manifests) Is not in there

 

[NoelDP]

My fault for not trimming the boilerplate.
Carry on with what's there -there is nothing else

 

[Swizz]

There we go, bud.

Thanks again for your time.

 

[NoelDP]

Great - that's fixed that one.
Open WIndows Update, and do a new Check for Updates - then attempt to install ONLY the oldest update found.
If it works, try the rest.
If it doesn't work, post your C:\Windows\windowsupdate.log file.

 

[Swizz]

I just received a fail when attempting to install, Noel.

Here is the log that you asked for

 

[NoelDP]

2014-09-01 14:17:58:679  952 d08 AU   # WARNING: Download failed, error = 0x80073712
2014-09-01 14:17:58:679  952 1240 Report REPORT EVENT: {08944CEE-FCCD-4B26-943B-CC61FFEFC6BA} 2014-09-01 14:17:31:859+0100 1 161 106 {EB57CC12-5103-4EF0-A87A-E9DB2AFA23DC} 200 80073712 AutomaticUpdatesWuApp Failure Content Download Error: Download failed.

OK - try installing the update from the standalone...
Download Security Update for Windows 7 for x64-based Systems (KB2993651) from Official Microsoft Download Center

 

[Swizz]

It's stating that ..Some updates were not installed.....

The following updates were not installed:

Update for Windows (KB2993651)

 

[NoelDP]

Hmm - OK - please post the new CBS.log, WindowsUpdate.log files and I'll see what I can come up with.

 

[Swizz]

Okay

 

[NoelDP]

The problem appears to lie in this registry key

(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [84]"wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18512_none_216c121fe588fcef"[gle=0x80004005]
2014-09-01 14:17:58, Error                 CSI    0000018e (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #1075506# from CCSDirectTransaction::OperateEnding at index 0 of 8 operations, disposition 0[gle=0xd015001a]

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[Swizz]

https://onedrive.live.com/?cid=622f9abf717ea16a

Uploaded to OneDrive