A Salutary Lesson Has Been Learned

[seavixen32]

It is said that you are never too old too learn, and that has been proven too me, yet again.

I bought a new HP Pavilion Elite desktop computer in February this year, set it up, installed an extra DVD-ROM drive along with some extra RAM, and then sat back to enjoy my new purchase.

From the start, it was plagued with long boot times of up to ten minutes, but I had a 2-year pick up and return warranty so I bit the bullet and sent it back for repair, not once, not twice, but three times in six months.

During that time the hard disk drive, the CPU, the motherboard and a TV tuner card were all replaced, two sets of recovery discs were sent to me, and a boot trace just resulted in a blue screen. Nothing seemed to cure the problem.

I lost count of how many times I wiped the hard drive and started again. Event Viewer, Task Manager and Processes threw up nothing untoward, until one day I decided to run a full diagnostics check, which revealed that the new DVD-ROM drive I had installed failed a couple of read-write checks.

I removed the suspect optical drive, restarted the computer and couldn't believe it when the time from boot up to desktop was less than a minute.

Just to be doubly sure, I put the DVD-ROM drive back and sure enough, on the second restart, the boot time had increased to eight minutes.

So there we have it, even brand new parts can be problematic, and I know one thing's for sure, if ever I get a similar problem, I'll be checking the hardware first.

So, my lesson learned is that it's not always drivers that cause problems, hardware can too, and not always in the way you would expect it to.

 

[gregrocker]

We need to remember unplugging the DVD drive as a troubleshooting step as it turns up every few months as the cause for installation and boot failures/problems, but not enough to list it by rote.

Twice recently I posted to clean the DVD drive, reinstall, try another or replace - failing to mention simply to unplug it..

 

[bigmck]

Glad you got the problem corrected. -- Just curious, why would you want two DVD drives?

 

[pincushion]

Glad you got the problem corrected. -- Just curious, why would you want two DVD drives?

I know of one reason that might be appropriate apart from the obvious one of copying discs and was why I had two on another system - to enable booting from one CD and having images on another CD/DVD device. The imaging software I had then meant the CD had to remain in the drive. A lot easier now with USB devices and additional HDDs.

 

[dreamer]

Same here i have an old desktop and one day on boot it threw up "no boot device detected" error.On unplugging of DVD drive all was ok.....

We are never too young or too old to learn new stuff

 

[seavixen32]

Glad you got the problem corrected. -- Just curious, why would you want two DVD drives?

Cheers, bigmck. Having two drives is just a personal choice really.

One is a Blu-Ray drive and the other is a DVD-RW/RRW drive. I do a lot of music compilations for family members and using one drive to rip music from their CDs while using the other to burn their compilations saves a lot of swapping discs.

Not only that, if one does give up the ghost, I've still got one to use until I can get it replaced. They're not expensive, either.

 

[seavixen32]

We need to remember unplugging the DVD drive as a troubleshooting step as it turns up every few months as the cause for installation and boot failures/problems, but not enough to list it by rote.

Twice recently I posted to clean the DVD drive, reinstall, try another or replace - failing to mention simply to unplug it..

It's a valid point Greg, and one that I'm not likely to forget!

 

[Corazon]

I wonder if all these problematic DVD drives are SATA drives...?

Or does this happen with IDE drives too?

 

[seavixen32]

Well, mine was a SATA drive, so I can't really answer your question.

Time for a bit of research, I think.

 

[rraod]

Problems happen to both SATA and IDE drives. No device is 100% reliable. Though with new technologies the reliability of new products is coming closer to 100%.

Most of the failures are happening to devices with moving parts, due to manufacturing defects and wear and tear. The solid state devices with no moving parts are more reliable than the HDDs, DVD writers etc.

Most of the problems due to Hardware are detected in it's early life. If a device works satisfactorily for atleast 3 consecutive days, then it will function without any problems for a long time. That is why it is preferable to conduct burnin test on the laptops and desktops before despatch.

 

[seavixen32]

I couldn't agree more rraod, but with profit margins so thin in computer hardware manufacturing these days I suppose manufacturer's cut corners where they can.

If nothing else, my experience has given me another weapon in my fault-finding armoury.

 

[Britton30]

Good to know Andy. We see a lot of "It can't be my <new hardware>, I just bought it", read, "So I won't accept any suggestions to the contrary". A suggestion to unplug something will at least be a non-destructive test after some steps have been exhausted.

I have two optical drives too for the same reason, the ease in making copies. One is a Bluray burner and the other a DVD combo, both SATA.

 

[Lazyfisher]

Hi All,

I spent almost 15 years as a computer tech. One of the first things I taught the new guys was to start with the newest equipment first. Sometimes new "equipment" isn't always installed inside the computer... A client had an air cleaner installed; next to a previously functioning computer. They called us and long story short it was the air cleaner.

Hope this helps someone.

Eric

 

[seavixen32]

Hi Eric.

Welcome to Windows Seven Forums.

How right you are. One of the most memorable entries I saw in an aircraft maintenance record was: "Pilot changed. Aircraft Assessed Serviceable."