"AC adaptor currentlly connected is not recognised"

Bubbayoshi

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"AC adaptor currentlly connected is not supported"

I've been getting this message recently, but my power button shows that the laptop is plugged in. I have no idea why it isn't recognizing it, but when it's plugged in and not recognized, it really cuts down on my laptop's performance. Oh, and it isn't a typo with the two "L"s, it really shows up like that in the bubble.

Here's a HijackThis i just ran:
Code:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:47:31 PM, on 10/29/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\STService.exe
C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\STMicroelectronics\Accelerometer\FF_Protection.exe
C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe
C:\Program Files (x86)\MagicDisc\MagicDisc.exe
C:\Program Files\Alienware\Command Center\AlienSense\FATrayMon.exe
C:\Program Files\Alienware\Command Center\AlienSense\FATrayAlert.exe
C:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files (x86)\CyberLink\Shared Files\brs.exe
C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hobbyist Software\Off-Helper\Off-Helper Configuration.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Program Files\Alienware\Command Center\AlienFXHook32Mngr.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL="http://www.alienware.com/"]Alienware - Custom Gaming Computers - PC Gaming At Its Best[/URL]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [URL="http://go.microsoft.com/fwlink/?LinkId=54896"]Bing[/URL]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [URL="http://eis.esnips.com/page/search/?client_uuid=bda82ac0-85c3-4b48-b0d2-41fde8d1391d"]eSnips Search[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [URL="http://go.microsoft.com/fwlink/?LinkId=69157"]MSN.com[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [URL="http://go.microsoft.com/fwlink/?LinkId=54896"]Bing[/URL]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [URL="http://go.microsoft.com/fwlink/?LinkId=54896"]Bing[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [URL="http://eis.esnips.com/page/search/?client_uuid=bda82ac0-85c3-4b48-b0d2-41fde8d1391d"]eSnips Search[/URL]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -  C:\Program Files (x86)\Common  Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Windows Live ID Sign-in Helper -  {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common  Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: FAIESSO Helper Object - {A2F122DA-055F-4df7-8F24-7354DBDBA85B}  - C:\Program Files\Alienware\Command Center\AlienSense\FAIESSO.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} -  C:\Program Files (x86)\Skype\Toolbars\Internet  Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -  {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files  (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [FATrayAlert] C:\Program Files\Alienware\Command Center\AlienSense\FATrayMon.exe
O4 - HKLM\..\Run: [OSD_LAUNCH] c:\Program Files (x86)\OSD\Launch_OSD.exe
O4 - HKLM\..\Run: [RemoteControl8] "c:\Program Files (x86)\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "c:\Program Files (x86)\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [BDRegion] c:\Program Files (x86)\Cyberlink\Shared Files\brs.exe
O4 - HKLM\..\Run: [UCam_Menu] "c:\Program Files  (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "c:\Program Files  (x86)\CyberLink\YouCam" UpdateWithCreateOnce  "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files  (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe"  -launchedbylogin
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files (x86)\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Hobbyist Software On-Off Helper] "C:\Program Files  (x86)\Hobbyist Software\Off-Helper\Off-Helper Configuration.exe"  /startup
O4 - HKLM\..\Run: [AVP] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe"
O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [SpeedUpMyPC] "C:\PROGRA~2\Uniblue\SPEEDU~1\launcher.exe" -d 20000 
O4 - HKCU\..\Run: [DriverScanner] "C:\PROGRA~2\Uniblue\DRIVER~1\launcher.exe" delay 20000 
O4 - HKCU\..\Run: [Dyyno Launcher] "C:\Program Files (x86)\Dyyno\Dyyno  Broadcaster\dyyno_launcher.exe" 30100 30101 30102 30103 30104
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: MagicDisc.lnk = C:\Program Files (x86)\MagicDisc\MagicDisc.exe
O4 - Global Startup: Bluetooth.lnk = ?
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... -  c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... -  c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Skype Click to Call -  {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files  (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call -  {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files  (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Send To Bluetooth -  {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program  Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: Send to &Bluetooth Device... -  {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program  Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype-ie-addon-data -  {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files  (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} -  C:\Program Files (x86)\Windows Live\Photo  Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - (no file)
O20 - Winlogon Notify: FastAccess - C:\Program Files\Alienware\Command Center\AlienSense\FALogNot.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea  Electronics Corporation -  C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7984240545aadb84\AESTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Alienware Fusion Service (AlienFusionService) - Alienware  - C:\Program Files\Alienware\Command Center\AlienFusionService.exe
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Kaspersky Anti-Virus Service (AVP) - Unknown owner -  C:\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2011\avp.exe  (file missing)
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: Dyyno Service (Dyyno Launcher) - Unknown owner - C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\launcherd.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: FAService - Sensible Vision  - C:\Program Files\Alienware\Command Center\AlienSense\FAService.exe
O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. -  C:\Program Files\Common Files\Macrovision Shared\FLEXnet  Publisher\FNPLicensingService64.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HappyOSD - Unknown owner - C:\Program Files (x86)\OSD\OSD_Service.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel  Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage  Manager\IAANTMon.exe
O23 - Service: FF Install Filter Service (InstallFilterService) -  Unknown owner - C:\Program Files  (x86)\STMicroelectronics\Accelerometer\InstallFilterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: MemeoBackgroundService - Memeo - C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) -  Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage)  - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) -  Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS -  C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) -  Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Audio Service (STacSV) - IDT, Inc. -  C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_7984240545aadb84\STacSV64.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems  Incorporated - C:\Program Files (x86)\Common  Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) -  Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) -  Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) -  Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) -  Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: DW WLAN Tray Service (wltrysvc) - Dell Inc. - C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) -  Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: Windows Media Player Network Sharing Service  (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media  Player\wmpnetwk.exe (file missing)

--
End of file - 13362 bytes
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit SP 1Intel Core i7 720QM @ 1.60 GHzATI Mobility Radeon HD 5870
Computer Manufacturer/Model Number
Alienware M17X-R2
OS
Windows 7 Home Premium 64bit SP 1
CPU
Intel Core i7 720QM @ 1.60 GHz
Motherboard
Alienware A10
Graphics Card(s)
ATI Mobility Radeon HD 5870
Sound Card
ATI High Definition Audio Device
Screen Resolution
1440x900
Hard Drives
313GB Western Digital WDC WD3200BEKT-75F3T0 (SATA)
SeaGate FreeAgent GoFlex 1TB USB 3.0
Cooling
Cooler Master NotePal U3
Mouse
Microsoft Wireless Mobile Mouse 4000
Just updated my BIOS from A04 to A10 and wiggled the adapter around, now it's charging again. Don't know if it's a complete fix to the problem or not, but now I'm nervous to even move the laptop. The little bugger likes to slide out...

Anyway, I did some researching outside of sevenforums, and it seems that BIOS version A04 had a lot of battery-related issues. Is that true, and is A10 a lot smoother in that regard?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit SP 1Intel Core i7 720QM @ 1.60 GHzATI Mobility Radeon HD 5870
Computer Manufacturer/Model Number
Alienware M17X-R2
OS
Windows 7 Home Premium 64bit SP 1
CPU
Intel Core i7 720QM @ 1.60 GHz
Motherboard
Alienware A10
Graphics Card(s)
ATI Mobility Radeon HD 5870
Sound Card
ATI High Definition Audio Device
Screen Resolution
1440x900
Hard Drives
313GB Western Digital WDC WD3200BEKT-75F3T0 (SATA)
SeaGate FreeAgent GoFlex 1TB USB 3.0
Cooling
Cooler Master NotePal U3
Mouse
Microsoft Wireless Mobile Mouse 4000
My laptop came unplugged, and now it isn't recognizing the adapter again. My battery is currently at 41% and is slowly trickling down. I can't afford to have my battery die without some way to charge it, I don't have any other access to the programs and files I need to get my degree. I've ran virus scans and malware scans, in normal boot and in safe mode. I've run complete system checks, all I haven't done is take the laptop apart and look at the motherboard. Update: in the middle of typing this, my AMD driver crashed and rebooted.
My girlfriend keeps saying take it to Best Buy. Is that my best option?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit SP 1Intel Core i7 720QM @ 1.60 GHzATI Mobility Radeon HD 5870
Computer Manufacturer/Model Number
Alienware M17X-R2
OS
Windows 7 Home Premium 64bit SP 1
CPU
Intel Core i7 720QM @ 1.60 GHz
Motherboard
Alienware A10
Graphics Card(s)
ATI Mobility Radeon HD 5870
Sound Card
ATI High Definition Audio Device
Screen Resolution
1440x900
Hard Drives
313GB Western Digital WDC WD3200BEKT-75F3T0 (SATA)
SeaGate FreeAgent GoFlex 1TB USB 3.0
Cooling
Cooler Master NotePal U3
Mouse
Microsoft Wireless Mobile Mouse 4000
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