ACER OEM W7x64 Non Genuine after HDD/Malware Issues

bjsracer

New member
Local time
6:52 PM
Messages
20
Hi,

I don't know where to start explaining the stuff I have done in the last 2 weeks in regards to this PC.

I had HDD/Partition issues, I couldn't start in Safe Mode, without BSOD initially. I was able to "rectify" enough using Install DVD iso from digitalriver. I ran a restore to a point just prior to OS failing, but I think it was a point full of malware, and has brough with it more pain.

I was using an account with admin rights :o. On successful reboot I then found I was non genuine. Trying to validate fails with 0x800700B7.

I created a new user and downgraded my normal account to std user. on reboot I can't use anything any more as that user, no cmd.exe, webpages won't load, MBAM has runtime error 383 for example.

I think I have seriously screwed my permissions, and may still have malware....

Summary:
- Windows 7 x64 Home Premium Build 7601
- Non Genuine OS warning, unable to validate.
- Std user account now cannot even start cmd.exe

I have MGDiag, the actual sequence of events will reveal themselves eventually :shock:

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E5FB64D2-6F10-45AB-8C58-173A0A925D38}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\LCLS\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5FB64D2-6F10-45AB-8C58-173A0A925D38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-987475376-978822867-1750259723</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3960</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0                 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101120000000.000000+000</Date></BIOS><HWID>F9F93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHWfThNnBd4duwOCE50zy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  SSDT			AMICPU		PROC
  SLIC			ACRSYS		ACRPRDCT
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Have you tried MBAM in safe mode?
 

My Computer My Computer

At a glance

Windows 7 Professional 32-bit/Windows 8 64-bi...Intel Core 2 Quad Q6600/Intel Core i7 4790/In...2GB/16GB/4GBIntel G33/G31 Express(Vostro)/NVIDIA GeForce ...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 400/Dell XPS 8700(Slightly Customized for me by Dell)/Toshiba Satellite T135
OS
Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
CPU
Intel Core 2 Quad Q6600/Intel Core i7 4790/Intel Pentium
Memory
2GB/16GB/4GB
Graphics Card(s)
Intel G33/G31 Express(Vostro)/NVIDIA GeForce GTX 745(XPS)
Monitor(s) Displays
HP 2009m(Vostro)/ViewSonic VX2250wm-LED(XPS)
Screen Resolution
1600x900(Vostro)/1920x1080(XPS)
Hard Drives
Seagate ST3160815AS(Vostro)/Western Digital Blue(Satellite)
External:
Western Digital My Passport 0748
Samsung HM121HC
Keyboard
Dell L100)(Vostro)/Dell KB2133p(XPS)
Mouse
Dell M-UAV-DEL8(XPS)
Internet Speed
100 Mbit/s(Only when IPTV is plugged out)
Antivirus
Avast, Malwarebytes PRO
Browser
Internet Explorer 11
Other Info
Note: Names with slashes between two different parts mean that the left is my old desktop and the right is my old laptop and the middle is my new desktop.(Unless specified)
Ping is horrible for servers overseas in US and Europe.
New laptop:LG Gram(Not available in US) Processor:Intel Core i3 4th Gen Ultra Low Power RAM:4GB Hard Drive:SK Hynix OEM MSATA or M.2 Graphics:Intel HD
No. Will do ASAP. Thankyou
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Cleaned 1


Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E5FB64D2-6F10-45AB-8C58-173A0A925D38}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\LCLS\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5FB64D2-6F10-45AB-8C58-173A0A925D38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-987475376-978822867-1750259723</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3960</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0                 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101120000000.000000+000</Date></BIOS><HWID>F9F93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHWfThNnBd4duwOCE50zy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  SSDT			AMICPU		PROC
  SLIC			ACRSYS		ACRPRDCT
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Code:
Cached Online Validation Code: N/A, hr = 0x800700b7

Please do the following to try and recreate the licence store:

1. Click the Start :orb:
2. In the search box that opens, type cmd, then right-click on it in the list that appears, and choose to 'Run as Administrator'
3. In the cmd windows that opens, copy & paste the following commands into the cmd window, one at a time, and ensuring you hit the enter key after each command is pasted:

net stop sppsvc

cd windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

rename tokens.dat tokens.bar

cd %windir%\system32

net start sppsvc

slui.exe

After a few seconds the Activation panel may open asking you to re-enter your product key (found on the COA sticker fixed to the bottom of the laptop), or it may attempt to activate itself.

Once that has been completed, re-run the MGADIAG report, and post a new copy here in your next reply.
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Fails to rename.

Code:
C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform>rename tokens.dat tokens.bar
The system cannot find the file specified.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Please do the following in the same elevated cmd window, hitting enter between each command:

cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

dir *.dat

Then paste a screen capture image of the output from the result here please.
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
It won't work Golden ;-)
I think I know what the problem is. Back when I can get on a real computer!
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
bjsracer




This can result from mistakenly setting the Windows folder and its contents to 'Read Only' status.

Open Windows Explorer (Computer)
Navigate to the C:\Windows folder and right-click on it
select Properties

Clear the 'blob' from the 'Read-only (Only applies to files in folder)' box by clicking on it until it's plain white.
Click on Apply.

Make sure that the radio button for 'Apply changes to this folder, subfolders and files' is set, and click OK.

Accept the Administrator prompt. After a couple of seconds, you'll be told there is an error - click on the 'Ignore all' button.

Wait for it to finish - it could take a couple of minutes.

OK out, and exit Windows Explorer.

Reboot twice

Post a new MGADiag report.

 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks Noel :D
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
That's a first stab - a more likely cause is problems with one of the Service Profiles.... but we'll see what happens here first :)
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Done...

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x800700b7
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E5FB64D2-6F10-45AB-8C58-173A0A925D38}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\LCLS\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5FB64D2-6F10-45AB-8C58-173A0A925D38}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-987475376-978822867-1750259723</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire X3960</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0                 </Version><SMBIOSVersion major="2" minor="6"/><Date>20101120000000.000000+000</Date></BIOS><HWID>F9F93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700B7' to display the error text.
Error: 0x800700B7 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GHWfThNnBd4duwOCE50zy5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ACRSYS		ACRPRDCT
  FACP			ACRSYS		ACRPRDCT
  HPET			ACRSYS		ACRPRDCT
  MCFG			ACRSYS		ACRPRDCT
  SSDT			AMICPU		PROC
  SLIC			ACRSYS		ACRPRDCT
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Disappointing, but expected.
:(

The problem almost certainly lies in the permissions for the AppData folder in the NetworkServices profile.

Let's check
Open an Elevated Command Prompt window, and run the following commands

ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
ICACLS C:\Windows\ServiceProfiles\Networkservice
ICACLS C:\Windows\ServiceProfiles
ICACLS C:\Windows
ICACLS C:\Windows\System32


post the results

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Done.

Code:
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData
C:\Windows\ServiceProfiles\NetworkService\AppData NT AUTHORITY\SYSTEM:(F)
                                                  BUILTIN\Administrators:(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\Networkservice
C:\Windows\ServiceProfiles\Networkservice NT AUTHORITY\SYSTEM:(F)
                                          BUILTIN\Administrators:(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles
C:\Windows\ServiceProfiles NT SERVICE\TrustedInstaller:(I)(F)
                           NT SERVICE\TrustedInstaller:(I)(CI)(IO)(F)
                           NT AUTHORITY\SYSTEM:(I)(F)
                           NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                           BUILTIN\Administrators:(I)(F)
                           BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                           BUILTIN\Users:(I)(RX)
                           BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                           CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows
C:\Windows BUILTIN\Administrators:(I)(F)
           BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
           NT AUTHORITY\SYSTEM:(I)(F)
           NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
           BUILTIN\Users:(I)(OI)(CI)(RX)
           NT AUTHORITY\Authenticated Users:(I)(M)
           NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\System32
C:\Windows\System32 BUILTIN\Administrators:(I)(F)
                    BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
                    NT AUTHORITY\SYSTEM:(I)(F)
                    NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
                    BUILTIN\Users:(I)(OI)(CI)(RX)
                    NT AUTHORITY\Authenticated Users:(I)(M)
                    NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Gotcha!
The Network Service doesn't have permission to use its own profile :)

Please open an Elevated Command Prompt, and run the following commands...

TAKEOWN /F ICACLS C:\Windows\ServiceProfiles\NetworkService /R
ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r NT_AUTHORITY\SYSTEM:(OI)(CI)(F)
ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r Administrators:(OI)(CI)(F)
ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r "NT_AUTHORITY\NETWORK SERVICE":(OI)(CI)(F)
ICACLS C:\Windows\ServiceProfiles\NetworkService
ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /e /R /Q
ICACLS C:\Windows\ServiceProfiles\NetworkService\AppData


Post the results, so we'll see if it worked, then reboot TWICE, and run another MGADiag report and post that.
 
Last edited:

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Tried but....

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /e /R /Q
Invalid parameter "/e"

C:\Windows\system32>
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
OK - I'm not too surprised by that, as the help isn't too specific on how to use that parameter.

Replace that line with this one...

ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /inheritance:e /R /Q
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService\*.* /inheritance:e /R /Q
Invalid parameter "/R"

C:\Windows\system32>
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
Oh heck!
That means - I hope - that we go up a level....
try this line instead...
ICACLS C:\Windows\ServiceProfiles\NetworkService /inheritance:e /Q
 

My Computer My Computer

At a glance

Win 7 x64 Home Premium (and x86 VirtualBox VM...i3 370M/i7 6500U8GB - finally :)/8GBit's an i3, dude!/dual Intel&nVidia
Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I lost the initial responses to TAKEOWN /F ICACLS C:\Windows\ServiceProfiles\NetworkService /R, they said success though.

Code:
C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r NT
_AUTHORITY\SYSTEM:(OI)(CI)(F)
NT_AUTHORITY\SYSTEM: No mapping between account names and security IDs was done.

Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r Ad
ministrators:(OI)(CI)(F)
processed file: C:\Windows\ServiceProfiles\NetworkService
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /grant:r "N
T_AUTHORITY\NETWORK SERVICE":(OI)(CI)(F)
NT_AUTHORITY\NETWORK SERVICE: No mapping between account names and security IDs
was done.
Successfully processed 0 files; Failed processing 1 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService
C:\Windows\ServiceProfiles\NetworkService NT AUTHORITY\SYSTEM:(F)
                                          BUILTIN\Administrators:(F)
                                          BUILTIN\Administrators:(OI)(CI)(F)
                                          NT SERVICE\TrustedInstaller:(I)(F)
                                          NT SERVICE\TrustedInstaller:(I)(CI)(IO
)(F)
                                          NT AUTHORITY\SYSTEM:(I)(F)
                                          NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)

                                          BUILTIN\Administrators:(I)(F)
                                          BUILTIN\Administrators:(I)(OI)(CI)(IO)
(F)
                                          BUILTIN\Users:(I)(RX)
                                          BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)
                                          LCLS-PC\Brad:(I)(F)
                                          CREATOR OWNER:(I)(OI)(CI)(IO)(F)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS C:\Windows\ServiceProfiles\NetworkService /inheritance:e /Q
Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>
 

My Computer My Computer

At a glance

Win 7 x64 Home Premiumi5-23004GBNvidia GT420
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Acer X3960
OS
Win 7 x64 Home Premium
CPU
i5-2300
Motherboard
Acer H67
Memory
4GB
Graphics Card(s)
Nvidia GT420
Hard Drives
WD10EARS
Antivirus
Windows Security Essentials
Browser
Chrome
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