additional log on may be required warning

[maxpeters]

Whilst being connected on wifi to the internet in my building every so often (as well as when i first turn on my laptop) the warning message additional log on information may be required warning pops up on the task bar by the internet connection. Where it says click here for more info it just loads up IE and takes me to my home page.

When it says this messge it also says that i am disconnected from the network, yet it still works fine.

any one have any tips, its very annoying, thanks.

 

[maxpeters]

no thoughts on this?

 

[cheewongken]

i'm somehow getting this too.. even when i'm using a USB dongle, and never had this problem before.

 

[chev65]

One of the fixes seems to be a router firmware update problem or the machine is trying to connect to the wrong network.

This thread at TechNet talks about the problem and a way to fix it.
'Additional log on information' when connecting to my network.

Another fix for this problem seems to be connecting to the router with a wired connection first then going back to wireless which somehow fixed the problem for someone, quoted below.

Ok, so I was troubleshooting with someone over the phone with this for too
long. I had him connect his computer direct to the router (Netgear) to
verify good Internet connectivity, which was good. Also had him log in to
the router and check settings, but he did NOT change any. Then when he
unplugged the cable, the wireless magically connected. He had never
connected the laptop before direct to the router. My guess, there is a
setting in the router that was hating the pc until he plugged it in and the
router and pc became buddies. I really have no clue why it would work after
that, but it is Vista.

Another person solved the problem by doing this...
This is for WEP but may also work for WPA. Also just changing from WEP to WPA can fix this problem.

1) Goto Network and sharing center
2) Goto Manage wireless networks
3) Remove the entry of the network you are trying to connect to
4) Then click on add.
5) Then select MANUALLY CONFIGURE NETWORK
6) Enter the information:- SSID->Network name, Select the security(WEP) and enter the key.

 

[rajthampi]

Wired connections suffer the same!!!

Though I could see most of the posts adhering to the topic are purely about wireless connections prompting for "Additional log on information may be required", this happen quite frequently with wired connections as well.
Our Scenario
Windows 2008 AD Domain, ISA 2006 SP1 proxy, and 95% clients using Windows XP Pro 32bit with SP3. Ever since, we from IT has started lab testing Windows 7 Pro 64bit and 32bit clients, came across Additional log on information may be required or domain network showing "no internet access" false error messages.
We had gone through extensive ways to track and fix the problems.
1. Enabling the wpad.domain.com with DNS server solved most of the computers with these messages, while
2. Upgrading the NIC drivers, disabling the sleep mode (power options) etc has resolved few others problems with network connections.
3. However, what we had assessed that, somehow, Windows 7 doesn't pass the user authentication tickets to ISA 2006 properly which was mostly the culprit.

Hope the information is useful for others who are suffering out there because of this MOST annoying part of Windows 7.

 

[subscriber]

I just began experiencing this problem after rebooting following a monthly MS update. I use an ethernet, not a wireless connection to my router. I solved the problem by changing the DNS IP addresses in the properties section of my network adapter. I had been using one of the IP addresses for OpenDNS and a non-OpenDNS IP address for the other choice for years without difficulty. The problem resolved immediately when I selected the OS's default radio button to let the OS automatically select the DNS. After that good outcome, I returned to the DNS IP selection area of the adapter's properties tab and entered both of the OpenDNS IP addresses. The problem has not recurred. I'll play with other choices over the next few days but as of right now, problem solved.

 

[mijcar]

Michael

2 important Updates!

It cost me $103, but MS fixed it.

Update #1: MS has since agreed to refund this.


This involves a change in a registry key. Don't do this if you are not familiar with such changes.

Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.


Update #2:
Reboot
Allow to simmer a couple of hours. (That's simply my superstitious behavior.)
Reboot
Now Revert same value back to 1.


Problem is fixed.


Best Wishes,
Michael

 

[dlross]

Michael, thanks much for the post. I just completed updating our 4 Win 7 machines and they all had this parameter set to 1. Once I changed it they all settled down and the prompt window disappeared.

On a side note, the 3 systems that were hard wired showed no internet access where the one on wireless showed internet access even though it still threw the prompt up.

Of course all of the system would actually get to the internet.

Thanks again, really appreciate the tip.

PS - I also use OpenDNS, but it is set in our router with the individual machines set to auto retrieve IP info from the router. Therefore, did not try the other poster's trick of clearing and re-entering the DNS info.

 

[pySHtr]

Fixed

It cost me $103, but MS fixed it.

This involves a change in a registry key. Don't do this if you are not familiar with such changes. Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.

Best Wishes,
Michael

Thanks, that worked perfectly

 

[brianzion]

I just began experiencing this problem after rebooting following a monthly MS update. I use an ethernet, not a wireless connection to my router. I solved the problem by changing the DNS IP addresses in the properties section of my network adapter. I had been using one of the IP addresses for OpenDNS and a non-OpenDNS IP address for the other choice for years without difficulty. The problem resolved immediately when I selected the OS's default radio button to let the OS automatically select the DNS. After that good outcome, I returned to the DNS IP selection area of the adapter's properties tab and entered both of the OpenDNS IP addresses. The problem has not recurred. I'll play with other choices over the next few days but as of right now, problem solved.

hi im getting this now after updating windows update i also have opendns and have followed what you have done so fingers crossed when i put opendns back into router settings and adapter settings pop up comes back must be something with the security updates?

 

[brianzion]

It cost me $103, but MS fixed it.

This involves a change in a registry key. Don't do this if you are not familiar with such changes. Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.

Best Wishes,
Michael

just tried your reg key change and all seems ok no pop up at the moment thanks.

 

[Indisent]

Thanks

Thank You!!!

It cost me $103, but MS fixed it.

This involves a change in a registry key. Don't do this if you are not familiar with such changes. Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.

Best Wishes,
Michael

 

[BRCSA]

Fixed

I first experienced this issue after running an update. Everything worked but the dialog box kept appearing and when I clicked on it my browser opened on my home page without any issues. I simply deleted my wireless connection and recreated it. No warning dialog box since then.

 

[dothackjhe]

2 important Updates!

It cost me $103, but MS fixed it.

Update #1: MS has since agreed to refund this.


This involves a change in a registry key. Don't do this if you are not familiar with such changes.

Always backup your registry first.

Open regedit and navigate as follows:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\NlaSvc\Parameters\Internet

Double-click on EnableActiveProbing

Change value to 0.


Update #2:
Reboot
Allow to simmer a couple of hours. (That's simply my superstitious behavior.)
Reboot
Now Revert same value back to 1.


Problem is fixed.


Best Wishes,
Michael

I had been using Windows 7 for so many years yet it is only today that I encountered an issue similar to the one which started this thread. Also, this method fixed the problem for me.

 

[mijcar]

Good news/bad news

Glad to hear the fix still works. Disappointing that after all this time, the problem still persists.

M

 

[dothackjhe]

Glad to hear the fix still works. Disappointing that after all this time, the problem still persists.

M

Rather, the aforementioned steps alone did not fixed it. But that and resetting the router, did. I'm guessing mine was a simple ISP issue.