Another Blue Screen - ntoskrnl.exe

[Nexrus]

Hello everyone,

This is my first post here. I tried to follow the posting guidelines as best I could. The zip for my dump files should be attached. If you need additional information please let me know.

A while back I started getting blue screen crashes. Once a day usually... sometimes even less. It seems to be completely random. I have yet to figure out what triggers it. At first, I never really payed attention to it as I had planned on reformatting and installing a fresh copy of windows soon, anyhow. After reinstalling I continued to get the blue screens. It was at this point that I starting doing research and learned how to access the dump files to help me figure out what the problem is.

It seems as though each crash is being caused by the same file - "ntoskrnl.exe"

A quick google searched confirmed that I was not alone. It seems that this particular file gives a lot of folks problems. I found that in most cases the problem seemed to be associated with the hard drive or memory.

I tested my hard drive using the suggested software on the manufacturers website - it passed. I also tested my memory for about 7 hours using memory test - 0 errors.

I am completely lost at this point. I'm hopping you guys can look at the dump files and give me some much needed advice.

Thank you in advance.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CCR2V-CWPW8-HTW24
Windows Product Key Hash: +H+JgAPRa5tOwdp0AuBXsQngbmE=
Windows Product ID: 00359-OEM-8882531-81381
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {E9CF5BF6-5873-4036-B424-86370A3E5BB9}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E9CF5BF6-5873-4036-B424-86370A3E5BB9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HTW24</PKey><PID>00359-OEM-8882531-81381</PID><PIDType>3</PIDType><SID>S-1-5-21-2885225002-4263839876-1188914006</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504</Version><SMBIOSVersion major="2" minor="6"/><Date>20110712000000.000000+000</Date></BIOS><HWID>DC213D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-825-381381-02-1033-7600.0000-0102013
Installation ID: 018565860663584715985115695311986751094366176011074293
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HTW24
License Status: Initial grace period
Time remaining: 42540 minute(s) (29 day(s))
Remaining Windows rearm count: 4
Trusted time: 1/14/2013 11:01:33 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:10:2013 22:18
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAln2UHsCufOkaXXrSSIGQtD6TnogO1i5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMICPU        PROC

 

[koolkat77]

Please post the following report before we proceed:

• Windows Genuine and Activation Issue Posting Instructions

 

[Nexrus]

Please post the following report before we proceed:

• Windows Genuine and Activation Issue Posting Instructions

Done. Edited the original post.

 

[koolkat77]

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Roll back to a last known stable Nvidia Driver version.

Video Card - Stress Test with Furmark

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps with Speccy during this test

• Speccy - System Information - Free Download

Video memory test (for 20 passes)

• |MG| Video Memory Stress Test 1.7.116 Download

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

 

[NoelDP]

There appears to be no problem with the MGADiag report.

 

[Nexrus]

I ran the video card stress test for about 30 mins. What am I looking for exactly? I can't seem to find the reports that it should be logging.

 

[koolkat77]

6. Watch for artifacts on the screen, and keep an eye on the temperature log. If you see artifacts, or the temperature levels out, stop the test.

 

[Nexrus]

As suggested...

I did the video card stress test for about 30 minutes. I didn't notice any artifacts and the temperature stayed around 78C.

I tested the video card memory for a total of 21 passes with 0 errors.

I tested my memory using memtest all night last night with 0 errors. Also, today, I tested the memory using memtest86+ on a thumb drive. I only got about 5 passes instead of the suggested 8 but still found no errors. I can let more test run tonight if you guys think it is necessary.

Any other thoughts? Could it possibly be a wireless network adapter? That's the only new piece of hardware I've got in a very long time. I don't recall if they blue screens started before or after.

 

[koolkat77]

Any other thoughts? Could it possibly be a wireless network adapter? That's the only new piece of hardware I've got in a very long time. I don't recall if they blue screens started before or after.

Probably. You could disable that and see if the BSOD-s occur.

 

[Nexrus]

So I disabled AVG 2013 and my computer has been running non-stop since, without a BSOD (nearly 3 days)

Could that possibly be what was causing it? I searched google but didn't find any results of other people having the same issue.

 

[koolkat77]

AVG can sometimes contribute in BSOD-s.

Is it the paid or free version of AVG?

 

[Nexrus]

The free one, of course.

 

[koolkat77]

IMO, keep AVG disabled for a week and see if there are BSOD-s. If there are no BSOD-s and since we're sure that disabling AVG is the last thing you did, you can be sure that your BSOD problem is sorted.

You may then switch to a light AV like Microsoft security essentials or Avast! antivirus.

Good luck & keep us posted.

PS: Most antiviruses/internet security software cause BSOD-s which MSE has never done.

 

[NoelDP]

FWIW, I'd actually completely uninstall AVG, and run the removal tool for that (and any other previously installed AV's) and then install MSE.

 

[Nexrus]

So I woke up this morning to find that my computer had been restarted at some point. I just had to go bragging. However, after loading windows I didn't get the normal prompt saying "windows has recovered etc etc"

Will you always get that promt after a BSOD? We had some severe weather last night so I'm hoping it was just a power outtage. Although our oven still has the correct time which indicates it wasn't an outtage.

Thanks

 

[NoelDP]

Check the System Event Logs, and see what it was - perhaps a scheduled task shut it down.