APPCRASH for all games

[sukar]

im running windows 7 and i believe its 32bit
i have never had any issues since install windows 7 on my HP Pavillion DV-6000 Laptop
since im on holiday i decided to install a few games and on there to check them out
the game gets installed perfectly fine
however everytime i want to play it..i get the following message :

"Tropico 3 has stopped working" (the most recent game i have tried, happened with Cities XL recently too)

Problem signature:
Problem Event Name: APPCRASH
Application Name: Tropico3.exe
Application Version: 1.9.339.23083
Application Timestamp: 4af1bb8e
Fault Module Name: Tropico3.exe
Fault Module Version: 1.9.339.23083
Fault Module Timestamp: 4af1bb8e
Exception Code: 80000003
Exception Offset: 00271563
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 33e5
Additional Information 2: 33e5313fc9ce2dc02a28f9b69f285087
Additional Information 3: f312
Additional Information 4: f312a2a00108ab35f9a12b9450591efc



any help would be greatly appreciated
thanks

 

[CarlTR6]

Welcome to the forum. Sorry to hear you are having problems. Did you get a mini dump created by the crash?

Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem


http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[sukar]

thank you for the welcome

how can i find out if a mini dump was created
the above message was the only thing that displayed before the game closed

 

[CarlTR6]

In Windows Explorer, navigate to C:\Windows\Minidump and see if there are any files in that folder.

If you have gotten a BSOD, but the Minidump folder is empty, check to confirm that your system is configured to create a minidump.

 

[sukar]

i do not have a minidump folder located in C:\Windows
however the above screen shot you provided with, my computer settings were selected at kernel memory dump, i did change it to small memory dump but still nothing.

 

[Capt.Jack Sparrow]

Hello ! Welcome to SF !

App-crashes can happen due to multiple reasons. Reboot the System in Selective Startup Run Selective Startup using System Configuration make sure you disable the security software as well.

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Follow this link and post us the Logs http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Hope this helps,
Captain

 

[CarlTR6]

Your crash may not have created a dump file. Good job on setting your computer up to create mini dumps.

Follow the instructions in the link below. You won't be collecting in any dump files; but you will collect additional information about your system that may help us.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Captain Jack posted while I was typing. Follow his instructions and he gave you the same link.

 

[sukar]

so i followed the steps for the "Run Selective Startup using System Configuration"
i disablled everything under the services tab and restarted the pc
then i went on to disable everything under the startup tab
but the appcrash problem still consists for this particular game

when i try to conduct the video stress test i get the following message:

FURMARK REQUIRES AN OPENGL 2.0 COMPLAINT GRAPHIC CONTROLLER. STARTUP FAILED.
NVIDIA GEFORCE 6 AND HIGHER OR ATI RADEON X1000 AND HIGHER ARE GOOD CHOICE.

thanks capt jack for the input

 

[sukar]

here is everything from the BSOD

BASIC SYSTEM INFORMATION

windows 7 home premium - 32bit
original installed OS on the system - Vista
full retail verstion

age of system (laptop) is 3 years old
age of OS is 10 months

processor: genuine intel T2060 @1.60Ghz
installed memory ram : 1GB

 

[Capt.Jack Sparrow]

Hello,

Seems like lot of Appcrashes. First step i would recommend to uninstall Bit Defender some Internet securities are known for Appcrashes. Make sure you run the Removal Tool How to uninstall BitDefender to clean the left over entries. Uninstall DAEMON Tools Lite it's notorious for crashes.

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Hope this helps,
Captain

 

[sukar]

i was under the impression that i had completed uninstalled daemon tools...not sure why its still showing up
however i just deleted it from appearing in my startup..i disabled it from there

im just about to uninstall bit-defender...but while i do i was hoping you could recommend some other anti virus program that is efficient and effective

regarding the Hardware Diagnostic (Memory and Hard Drive)
i followed the link you had provided but im not sure which memtest86 to download from their homepage

thanks once again

 

[Capt.Jack Sparrow]

Hello,

Try this link http://www.memtest86.com/memtest86-3.5.iso.zip as an alternative you could use Microsoft Security Essentials http://www.microsoft.com/security_essentials/

- Captain

 

[sukar]

thanks for the above link
going to download it and run it
will let u know what happens

regarding the hardware diagnostic should i download the one that is relevant to my hard-drive or it doesnt really matter?

as of now im performing both the quick and deep scan of the hard-drive through cmd/CHKDSK

thanks again for all the help

 

[Capt.Jack Sparrow]

thanks for the above link
going to download it and run it
will let u know what happens

regarding the hardware diagnostic should i download the one that is relevant to my hard-drive or it doesnt really matter?

as of now im performing both the quick and deep scan of the hard-drive through cmd/CHKDSK

thanks again for all the help

Regarding the Hard disk it does matter you have to find the specific vendor and run Diagnostic to be more accurate on the analysis. Regarding MemTest86+ make sure you run atleast 6 passes.

- Captain

 

[sukar]

thanks capt
i will keep you posted on both the memory and hardware results

 

[sukar]

so i downloaded and ran the DATA LIFEGUARD DIAGOSTIC FOR WINDOWS (western digital)
i performed the extended test and it passed without any errors or issues
going to run the memtest soon
will update you on the results